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Park Regis Singapore
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Reviews (4,018)
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1,556
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All reviewsclarke quaygreat locationfrosted glasstoilet and showernice poolmrt stationnice hotelpool and gymbusiness tripwalking distancerooms are smallmobile phonecentral locationnice stayshort stayeasy accessmarina bay
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Reviewed 5 weeks ago

It was hard to wash face or wash hand because water doesn't go down the drain well and fill up the sink even though I didn't block it. And my credit card has not been restored since. The deposit I made had not canceled yet.

  • Stayed: February 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 용경 김
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 4 weeks ago

Dear 용경 김,

Thank you for choosing to stay at Park Regis Singapore and taking the time to provide us with your valuable feedback.

We are disappointed that your stay had not been perfect and would like to apologise for the unpleasant encounters during your stay with us. Thank you for highlighting the drainage issue; we will take immediate action to have this rectified.

In regards to the refund of deposit, the refund duration typically takes approximately 7-14 working days or longer, depending on the issuing bank. You may like to check with your bank as the hotel is no longer holding any security deposit for your account. We seek your kind understanding in this matter.

Your patronage is valuable to us and we look forward to any opportunity to welcome you back to Park Regis Singapore in the near future.

Stay Well,
Jack Chua
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2018

Stayed for 2 nights and from the moment we arrived felt very special. Staff lovely and so courteous. Nazeem on reception very helpful. Loved the rooms and enjoyed the views from the window seat. Lovely breakfast excellent choices. Good location for Clarke Quay which has lots of restaurants and bars with lovely views of the river.

  • Stayed: March 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
3  Thank Audrey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 5 weeks ago

Dear Audrey M,

Thank you for choosing to stay at Park Regis Singapore and taking the time to provide us with your valuable feedback.

We are overjoyed by your positive reviews and glad that you had a wonderful stay with us. We are also glad that the service rendered by our staff, with special mention of Narein, had left a positive impression on you. Your positive mentions about your overall hotel experience give us motivation to continue delivering service excellence to our valued guests.

At Park Regis Singapore, we continuously strive towards providing guests with memorable experiences and we are glad that we were able to achieve that for your stay.

Your patronage is valuable to us and we look forward to any opportunity to welcome you back to Park Regis Singapore in the near future.

Stay Well,
Jack Chua
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2018

We spent two days in Singapore en route to Malaysia and Thailand. The hotel was perfectly located for accessing all the city has to offer. A short walk to Chinatown and the most amazing food.

When we arrived (11am) our room wasn't ready so we wandered around till 3. The room was quite compact with an open bathroom. I do have issue these days with hotels thinking everyone wants to share their ablutions what happened to privacy? The shower and the toilet were in glass (frosted) boxes that were open so you see/hear all that was going on. There was a button on the light switch, we didn't realise, that meant private so our room wasn't cleaned so we had to go out early to let housekeeping in.

The bar was a non place at the side of the restaurant I had a Singapore sling which was horrid, sent it back.

It was a nice hotel but lacked any kind of atmosphere. En route now to kl.

Stayed: March 2018, travelled as a couple
1  Thank 101Amanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 5 weeks ago

Dear 101Amanda,

Thank you for choosing to stay at Park Regis Singapore and taking the time to provide us with your valuable feedback.

We appreciate your comments on your hotel experience and would like to apologise for any inconvenience caused during your stay. We have taken note of the areas of improvement and would be glad if you could still consider us for your next visit to Singapore.

Your patronage is valuable to us and we look forward to any opportunity to welcome you back to Park Regis Singapore in the near future.

Stay Well,
Jack Chua
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2018

Park Regis is located in an excellent spot, next to Clarke Quay, and presents terrific value for the money. The hotel amenities are a bit limited, specifically no bar, but the service from the staff is very good. A very decent health club and swimming pool are bonuses. The rooms are laaid out very economically and rather sparse. The lack of a desk makes it challenging for the Business traveller.

  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank cpouderoyen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 5 weeks ago

Dear cpouderoyen,

Thank you for choosing to stay at Park Regis Singapore and taking the time to provide us with your valuable feedback.

The hotel is indeed strategically located at the heart of the city and next to the popular Clarke Quay entertainment hub and Chinatown heritage district. We are also glad that you appreciated the well-equipped gym, the 25-metre outdoor pool with cascading waterfall and the service rendered by the staff had left a positive impression on you. We have also noted your feedback on the room layout and will look into improving the room configuration at our future upgrading plan.

At Park Regis Singapore, we continuously strive towards providing guests with memorable experiences and we are glad that we were able to achieve that for your stay.

Your patronage is valuable to us and we look forward to any opportunity to welcome you back to Park Regis Singapore in the near future.

Stay Well,
Jack Chua
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2018

My husband and I stayed at the Park Regis for 5 nights and our stay was very enjoyable. Absolutely love the contemporary furnishing and style of the rooms.

Check-in- As we arrived to the lobby, the concierge had greeted us and helped us with our luggage. We were then directed to the elevator as check-in desks were located on the 3rd floor. Check-in was quick, staff had given us an overview of the hotel amenities.

Room: Before booking, we had read a number of trip advisor reviews on the room size. As we were staying for 5 nights, we had decided to the book the Regis Room (Family room) to allow us a bit more room for our huge luggages. They are the largest rooms that Park Regis offers. We had a King size bed, an additional dining area and a balcony with outdoor seating area. The room was clean and the bedding was extremely comfortable. The bathroom is an open concept, with little counter space to put your toiletries or to get changed after you come out of the shower.

Amenties: Loved all the amenities the hotel offers: Beautiful swimming pool, nicely equipped gym room, self service laundry room, E-scooter and bike rentals.

Location: We loved that the hotel is located directly across the Clarke Quay MRT station. It is walking distance to Chinatown and Clarke Quay (restaurants and bars). Definitely a huge plus!

Pro
- Buffet breakfast is offered at the lobby with an additional cost. They offer it when you check in.
- Staff is friendly
- Room is clean and bedding was comfortable.
- Each room offers a phone with complimentary 3G internet access and unlimited international calls up to 10 destinations. Guests are free to take it out when exploring. It definitely helped us when we needed to look up directions and google for restaurants.

Con
- No privacy with the use of the shower room and bathroom. It is complete open concept. I recommend to stay with your significant other. Definitely not for friends.
- Corners of the shower room was starting to rust a bit. A little bit of maintenance would be nice.

Overall, our stay was extremely enjoyable. I would definitely recommend this to couples due to the open concept of the room design.

Room Tip: Regis rooms are bigger
  • Stayed: February 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Cynthia Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 13 March 2018

Dear Cynthia Y,

Thank you for choosing to stay at Park Regis Singapore and taking the time to share a comprehensive review of your experience.

We are thrilled that you had a wonderful stay with us and you appreciated various aspects of the hotel, the facilities and the service rendered by our staff. The hotel is indeed well-located and within close proximity to the popular Clarke Quay entertainment hub and Chinatown cultural district.

At Park Regis Singapore, we continuously strive towards providing guests with memorable experiences and we are glad that we were able to achieve that for your stay.

Thank you for your recommendation and we look forward to any opportunity to welcome you back to Park Regis Singapore in the near future.

Stay Well,
Jack Chua
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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