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Reviews (5,029)
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1,559
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All reviewsfree shuttleparkway paradeeast coast parkclose to the airportshopping mallaccor membershuttle servicethe executive loungefood courtnearest mrt stationpublic transportchinese restaurantbuffet breakfastswimming poollocal foodking bedpleasant stay
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Reviewed 27 March 2018

This hotel was lovely. I found the staff friendly and very helpful with restaurant suggestions and bus times/stops. My room was clean and spacious with a good view of the pool, as well as providing amenities such as shampoos/conditioners/shower gels. The breakfast was good, there was so much choice! The only thing stopping this from being a 5 star review is the location - it's slightly out meaning you have to catch a bus/taxi to the main area. This wasn't a huge issue though, taxi's are very frequent and there is a complimentary bus to Vivo City!

  • Stayed: March 2018, travelled with family
    • Sleep Quality
    • Service
1  Thank ando741
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded 28 March 2018

Dear ando741,

thank you very much for posting this great review of your stay at the Grand Mercure Singapore Roxy. It is nice to know that you had such a good time, enjoying the facilities and friendly service provided.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Klaus Gottschalk
General Manager
Grand Mercure Singapore Roxy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2018

This was our third visit to Grand Mercure Roxy, Singapore and again we were not disappointed. Our room was clean and tidy and plenty big enough for two people. We also made use of the free shuttle bus from the airport and return. Very handy. The hotel also offers a free shuttle service to the metro station and a few other locations. There is building work directly opposite the hotel building a new Metro line. This building works has no effect on the hotel, we hardly noticed it going on. Nice pool and even better happy hour. The East Coast Park is about a fifteen minute walk away and is a nice walk along the water side.

  • Stayed: February 2018, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Mike77uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded 28 March 2018

Dear Mike77uk,

thank you very much for sharing this fabulous review of your stays at the Grand Mercure Singapore Roxy. It is great to know that you once again, had such a good time, enjoying the facilities and friendly services provided - including our complimentary shuttle bus.

It is always a pleasure to receive positive feedback - especially from our loyal return guests! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience! We hope to see you again soon and we look forward to making your next visit as pleasant as the previous ones.

Sincerely,

Klaus Gottschalk
General Manager & the Roxy Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2018

A good quality hotel and staff all very helpful, breakfasts were very good and we used swimming pool a few times which is welcome after a day sightseeing . Hotel is outside of the main centre of Singapore but bus connections were good and regular. Everything in Singapore is very clean compared to many cities

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded 24 March 2018

Dear David S,

We very much appreciate wonderful comments regarding your stay at the Grand Mercure Singapore Roxy and it is good to know that you had such an enjoyable time!

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience! We hope to see you again soon and we look forward to making your next visit as pleasant as the previous one.

Sincerely,

Klaus Gottschalk
General Manager & the Roxy Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2018

The hotel is a good place to start a vacation after a very long trip and a very late schedule arrival into Singapore. It is close to the airport and they offer a free bus service to and from the hotel up until 0120 in the morning. The staff are every friendly and the overall appearance of the hotel is good.

The duty manager, Mr Roshen Cherdhi, was extremely helpful when an emergency medical situation arose in the early morning hours. He was very organized, efficient, and knew just the right things to do to help in this stressful situation so far from home. We can not thank him and his well-trained staff enough for the kindness that was shown to us.

  • Stayed: March 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank JimZerbe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded 22 March 2018

Dear JimZerbe,

thank you very much for posting this fantastic review of your stay at the Grand Mercure Singapore Roxy. It is great to know that you had a good time, enjoying the handy location of our hotel, as well as the facilities and friendly service provided - including our complimentary airport shuttle bus.

It is always a pleasure to receive positive feedback. I will share your comments with our team - and especially with Roshen! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience and for recommending our hotel to fellow travelers! We hope to be able to welcome you back in the future and we look forward to making your next visit as pleasant as the previous one.

Sincerely,

Klaus Gottschalk
General Manager & the Roxy Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2018

Booked three rooms for short family trip to Singapore. As platinum member, the hotel was kind enough to allow all three rooms to enjoy platinum benefits and we also receive three neighbouring rooms as requested. Excellent services from the staff at front desk, restaurant and bar. Even though the rooms are a bit dated, all of us enjoyed our stay very much!

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank hlc1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded 22 March 2018

Dear hlc1982,

thank you so much for sharing this wonderful "5-star review" of your stay at the Grand Mercure Singapore Roxy. It is great to know that you and your family had such a good time, enjoying the facilities and friendly service provided - including the Platinum benefits.

It is always a pleasure to receive positive feedback - in particular form our loyal Accor Le Club Platinum members! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience! We hope to see you again soon and we look forward to making your next visit as pleasant as the recent one.

Sincerely,

Klaus Gottschalk
General Manager & the Roxy Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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