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“OUR SINGAPORE EXPERIENCE”
Review of Fairmont Singapore

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Fairmont Singapore
Ranked #19 of 319 Hotels in Singapore
Certificate of Excellence
Reviewed 3 March 2012

We stayed in Singapore for 3 nights and what a wonderful city ! Our visit was made even more
enjoyable by the excellent accomodation and services provided by the Fairmont. All the staff made us feel very welcome and were attentive to all our needs. The attention to detail in the presentation of the hotel's facilities, left us with positive thoughts to return.

  • Stayed: March 2012, travelled as a couple
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3  Thank mareewatson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSingapore, Manager at Fairmont Singapore, responded to this reviewResponded 6 March 2012

Dear Guest,

We take pleasure to know that you felt very welcomed and attended to during your recent stay. Our mission as a company is to "Turn Moments into Memories for our Guests".

Please rest assured, however that we will not rest on our laurels, but will continually strive to improve on our guests' experience whenever they stay with us.

Regards
Brian Tan
Director of Quality

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4,716 - 4,720 of 6,207 reviews

Reviewed 3 March 2012

Spent 5 x days at this hotel with my wife and 1x year old son to celebrate my birthday.
The location is fantastic with the Raffles Shopping complex connected to the Hotel and there is also an MRT station on the lower level.
Raffles hotel is just opposite so you can enjoy a Singapore Sling in the long bar.
Easy to walk anywhere , the Merlion , Singapore Flyer and Marina Sands Hotel are not that far away .
As far as food options are concerned , plenty of choice , we ate in the Hotels Chinese restaurant which was excellent and also the Italian and Indian .
Each restaurant went out of their way to accommodate our 1 x year old son , nothing was too much trouble , all the staff in the hotel and restaurants were very friendly and efficient.
Breakfast by the pool is good and alternatively try the sister Swiss hotel in the Cafe Swiss , it's all connected to the hotel.
Plenty of food options in the mall, including a supermarket.
Stayed in a Signature room high up with balcony overlooking Raffles hotel , perhaps not the best room i have stayed in decor wise , long and thin in diameter as opposed to squared but never the less nice , with remote controls for everything , lights, curtains etc. .Think there maybe better views to be had in the hotel towards the Marina and not sure if there is alot of difference between a Deluxe and Signature room , a seat or two would have been nice on the balcony as there is no outdoor furniture
Nice pool with a good poolside bar.
Would definitely recommend this hotel and would have no hesitation staying here again although there is a huge choice of first class hotels in Singapore to choose from also very child friendly.

  • Stayed: February 2012, travelled with family
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2  Thank woz72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSingapore, Manager at Fairmont Singapore, responded to this reviewResponded 6 March 2012

Dear Guests

Thank you for your very detailed review. We take pleasure to know that you had a positive and memorable experience, particularly when travelling with your young child. We are honoured that you chose to stay with us at Fairmont Singapore for your birthday celebration.

With regards to the balcony, there are no seats placed there to ensure optimal security and safety for all our guests.

We look forward to welcome you back to Fairmont Singapore.

Regards
Brian Tan
Director of Quality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2012

The standard rooms in the south tower are not on par with those of other S'pore hotels'. They are old and in much need of renovation. They are definitely not 5 star rooms by Asian hotel standards. They aren't even 5 star rooms by North American standards.

HOWEVER, their deluxe rooms (most of which are in the north tower) are quite good. They are fully renovated and spacious. The washrooms were updated and the showerhead and water pressure was the best I've ever experienced in any hotel in the world (and I've stayed in my fair share of hotels).

The location is awesome too.

Stayed: February 2012, travelled as a couple
2  Thank mct2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSingapore, Manager at Fairmont Singapore, responded to this reviewResponded 6 March 2012

Dear Guest

Thank you for your feedback on our guestrooms. We are planning major refurbishments to our Fairmont rooms in the North Tower beginning 2013. Our Deluxe rooms in the South Tower will also be refurbished at a later date to ensure they remain relevant for the future.

We sincerely hope to welcome you back to Fairmont Singapore.

Regards
Brian Tan
Director of Quality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2012

I have chosen this hotel because of the comment I read from your website. It was slightly expensive when comparing to other hotels of the same grade, but I thought why not if it is clean and comfortable. Very disappointing when I found my room pretty run down, mirror, pantry were very dusty. The bed was too soft. One of the light in the bathroom was blinking. No free wi fi or internet. The second morning, I told housekeeping my concern and when I came back at night, the light was fixed and they did sort of cleaned up. But still pretty dusty. I will not come back ever again.

  • Stayed: February 2012, travelled as a couple
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Review collected in partnership with Easytobook.com
3  Thank Mary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 March 2012

It's pretty good. No troubles, but I felt that most of the hotel room features were put in just to keep up with what other hotels were doing. The Wet Room approach to the shower didn't work well - just a big flood all over the floor. What really bothered me, and I know it's petty, was the sound system. They clearly went through a lot of effort to put in a nice stereo sound system with quality speakers. They left me a CD with some lame music, but didn't put in an antenna, so I couldn't play the radio without static. What's more, hotels that "get it" put nice stereos with iPod docks and 1/8" plugs to plug in your own devices. I just had a big static amplifier. What's the point ? Not thought through. It missed the "hip hotel" bus. Otherwise, service was up to Singapore standards, location is good and the rooms are very clean, but most hotels in Singapore are that way. I think my company got good value for money.

  • Stayed: March 2012, travelled on business
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Thank ibscotty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSingapore, Manager at Fairmont Singapore, responded to this reviewResponded 6 March 2012

Dear Guest

Thank you for your feedback. We apologise for the inconveniences you experienced regarding the sound system. Please rest assured that we are following up with Housekeeping and Engineering departments.

We hope to welcome you back to Fairmont Singapore.

Best regards,Dear Guest,

Thank you for your feedback. We apologise for the inconveniences you experienced regarding the sound system - rest assured we are following up with housekeeping and engineering departments.

We hope to welcome you back to Fairmont Singapore.

Regards
Brian Tan
Director of Quality

Brian Tan
Director of Quality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont Singapore

Address: 80 Bras Basah Rd, Singapore 189560, Singapore
Phone Number:
Region: Singapore > Singapore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Singapore
#8 Spa Hotel in Singapore
#13 Romantic Hotel in Singapore
#14 Business Hotel in Singapore
#19 Luxury Hotel in Singapore
Price Range: RM822 - RM1,752 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont Singapore 5*
Number of rooms: 769
Official Description (provided by the hotel):
The Fairmont Singapore hotel is ideally situated at the crossroads of Singapore's business, cultural, entertainment and shopping districts. It offers 769 luxurious guestrooms and suites, a collection of 16 distinctive restaurants and bars and 70,000 square feet of prime meeting space - all supported by our Singapore hotel's award-winning service teams.In addition, guests of Fairmont Singapore have access to the Willow Stream Spa, one of the largest spa facilities in Asia, offering the best in spa and fitness services. ... more   less 
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Also Known As:
Fairmont Singapore Hotel Singapore
Raffles Plaza Singapore
Singapore Fairmont

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