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Reviews (6,847)
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4,279
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Reviewed 25 September 2017

We stayed at the Fairmont Singapore for 5 nights from June 23 to 28, 2017. We arrived in Singapore early and were at the hotel at 10AM. I had requested for an early check-in while making the booking but it was a busy weekend so not much luck there. Paid to upgrade to the Signature Executive Room as we were tired and wanted to relax after a long flight and didn’t want to wait till 3PM to check in. The Signature Executive room had a small extension and two balconies – traveled with our 2 year old and it was nice to have the extra area for him to play in.
Overall the hotel was nice and well located but to be honest, I think we expected more from a 5 star property. It lacked the personal touch we’re used to, the room was small for a “big” room, bathroom was not as well stocked, housekeeping was a little shoddy and the room wasn’t as clean as I would have expected. There was a layer of dust on the furniture for a few days and we had to tell housekeeping to clean properly. To give them the benefit of the doubt, the first 3 days of our stay was over a long weekend so it was extremely busy. Most reviews of this hotel are very positive which leads me to believe that the busy long weekend was the reason.
On the positive side, the breakfast was fantastic. Good spread with a decent amount of choice. The staff were friendly and went out of their way to accommodate special requests. The concierge was brilliant - very knowledgeable and helpful. The hotel was very responsive to requests, and made sure they apologized with a card and chocolates for some of the minor goof ups which was a nice touch.
We were deciding between the Marriott, Oriental, Grand Hyatt and this one. Found that this hotel was the best for its location – away from the craziness of Orchard/Scotts road but near enough and walkable distance to almost everything we wanted to do. We were quite fond of this property when we lived in Singapore 25 years ago when this was the Westin Stamford.

  • Stayed: June 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank AjayKamat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RC-Hotels-Pte-Ltd, Hotel Manager at Fairmont Singapore, responded to this reviewResponded 26 September 2017

Dear AjayKamat,

Thank you for choosing the Fairmont Singapore!

We value each and every guest feedback we receive, and regret to learn that your stay experience has not been completely satisfactory.

We are deeply concerned with your comment on our housekeeping service shortfalls and we will take this opportunity to review how we can improve our standards.

We will also take your input under review with our respective teams to see how we can make the stay experience of each one of our guests a little more special.

Once again, thank you for your patronage and patience and we look forward to having you back soon!

Warm regards,
Jacqueline Poey
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2017

Fantastic location for Grand Prix Great staff, good hotel and excellent facilities. Second time I have stayed here for the GP weekend- would definitely recommend this hotel. Like many Singapore hotels, rates much higher over this particular weekend. Very central location for general visit.

Stayed: September 2017, travelled solo
Review collected in partnership with fairmont.com
1  Thank Leapinglizard57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RC-Hotels-Pte-Ltd, Hotel Manager at Fairmont Singapore, responded to this reviewResponded 25 September 2017

Dear Leapinglizard57,

Thank you for your kind compliments!

We are happy to read that you had a pleasant time during the Singapore leg of the Formula One Grand Prix with us!

We thank you for your continued support and look forward to your next visit at the Fairmont Singapore!

Warm regards,
Jacqueline Poey
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2017 via mobile

This Hotel is perfect ,situated close to Marina Bay
The service is perfect , the staff polite and attentive
Had 26 th floor room , perfect for F1 Grand Prix
Not a cheap hotel , but well worth the money, you only get what you pay for

Stayed: September 2017
1  Thank farnham911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RC-Hotels-Pte-Ltd, Hotel Manager at Fairmont Singapore, responded to this reviewResponded 25 September 2017

Dear farnham911,

Thank you for sharing your review on Tripadvisor!

We are delighted that you enjoyed our central location, comfortably appointed rooms and the warm hospitality provided by our team!

We look forward to having you back for another memorable stay at the Fairmont Singapore!

Warm regards,
Jacqueline Poey
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2017 via mobile

Loved our visit here, staff are fab, helpful and plentiful.
Cleanliness, breakfast (vast array), room size all brilliant.
The hotel itself is close to the MRT, with great sites, restaurants, shopping AND Raffles directly opposite for those Slings
Guest services are great, loads of local knowledge. Use their info for the laser shows and timings.
Will definitely stay here again if we ever get back this way again.

Stayed: September 2017, travelled as a couple
1  Thank Denpenfold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RC-Hotels-Pte-Ltd, Hotel Manager at Fairmont Singapore, responded to this reviewResponded 25 September 2017

Dear Denpenfold,

Thank you for sharing your stay experience with the other travellers!

We are delighted to know that you had a memorable experience with us.

We look forward to extending our warm hospitality to you on your subsequent visits at the Fairmont Singapore!

Warm regards,
Jacqueline Poey
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2017

I use this hotel regularly, I have stayed at many hotels in Singapore and this is the best one I've found. Hotel is fantastic, price is fair, staff excellent, food great, service great, comfortable, location perfect (either for socializing or getting around the MRT or Taxi's).

Stayed: September 2017, travelled on business
Review collected in partnership with fairmont.com
1  Thank DMcC17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RC-Hotels-Pte-Ltd, Hotel Manager at Fairmont Singapore, responded to this reviewResponded 22 September 2017

Dear DMcC17,

Thank you for your continued patronage at the Fairmont Singapore!

We are happy to learn that we have exceeded your expectations when it comes to looking after you during your stay!

We look forward to seeing you soon for yet another memorable stay experience with us!

Warm regards,
Katya Herting
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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