My husband called in to book a birthday celebration for me at the Ritz, and they helped to arrange a stay with a spa experience. We’ve stayed at Capella, MBS, Fullerton, Andaz, but it was our first time here. We have to say the service here really blew us away.
Firstly, Astika at check in gave us a really warm welcome, wishing me a happy birthday, offering us a room upgrade and late checkout. They even assisted us in booking the pool and gym. There was a cake in the room and a handwritten birthday card.
They also prepared a box of chocolates during turn down service with another handwritten note.
At night we discovered some problems with our television and the staff were really responsive, and when the problem persisted the duty manager Naoki offered us a further checkout extension and even upgraded us to a better room the next morning.
Even at checkout Kevin was really friendly and warm. It was the best experience, thank you so much!More
- 1 (844) 631-0595
- Free Wifi
- Room service