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“Perfect!” 5 of 5 bubbles
Review of Pan Pacific Singapore

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Pan Pacific Singapore
Ranked #13 of 309 Hotels in Singapore
Certificate of Excellence
Hemyock, United Kingdom
Level Contributor
109 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 186 helpful votes
“Perfect!”
5 of 5 bubbles Reviewed 30 March 2012 via mobile


This place was fabulous, close to Sun Tec City & Marina Square malls, a short metro ride or 20 to 30 mins easy walk to Orchard Road, Clarkes Quay & Marina Sands. We used the exec lounge which was split into two, Sunrise & Sunset lounges on the 33rd & 34th floors, providing 24hr very light snack, soft drinks & even ice lollies plus fantastic views plus evening canapés & alcohol in the evenings plus a very acceptable breakfast in the mornings. On arrival our original room had an electrical failure so they upgraded us to a two storey 'loft room', 172sq metre of space with equally good views spread over 34th & 35th floors including a kitchen, lounge, huge bathroom with spa bath & a balcony. The hotel uses outside lift pods which go up the exterior of the building for the higher floors which take some getting used to, so beware. Lower floors use inside lifts. We avoided the hotel bars & restaurants due the usual high cost in such places except once, glass of wine was $18. Hotel Absolutely recommended without question. Staff very attentive. We could not fault this hotel.

Stayed March 2012
Helpful?
2 Thank rob3066
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, 2 April 2012
Dear rob3066,

Thank you for choosing Pan Pacific Singapore as your preferred accommodation in Singapore. I am delighted to learn that you have thoroughly enjoyed the stay with us. The team at Pan Pacific Singapore joins me in thanking you for acknowledging our effort in creating memorable hotel experiences. We look forward to welcoming you again for another refreshing Pacific Experience in the not too distant future!

Regards,
Jennifer Wong
Manager, Guest Care Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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6,697 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
San Diego, California
Level Contributor
172 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 bubbles Reviewed 30 March 2012

The Pan Pacific continues to be on of the best hotels in Singapore. Their service is excellent and it is over-the-top on the Club Floor. The Club Floor breakfast is perfect and the evening cocktail period is well done.
The hotel will be closing next month for an extensive 3 month remodel. I am looking forward to seeing the new presentation.

Room Tip: The Club Floor is worth the extra charge!
See more room tips
  • Stayed March 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DonR_09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, 2 April 2012
Dear DonR_09,

Thank you for staying with us and for sharing your positive experience with us here on Tripadvisor! We are thrilled to learn that we are one of the best hotels you have experienced in Singapore. We look forward to presenting you with an Enriching and Refreshing Pacific Experience after our ‘Transformation’!

Regards,
Jennifer Wong
Manager, Guest Care Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
kumbakonam
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 29 March 2012

we stayed at the 13 th floor .cute little rooms.very comfy beds.well trained staff,they take care of our needs immdtly.check in and check out was really quick.food also was pretty good.only thing there was no hot water in the evenings.but we enjoyed the stay.

  • Stayed March 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank vijy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, 30 March 2012
Dear vijy,

It was our pleasure to have you as our guest and we are grateful for your sharing your stay experience with us. We have duly noted your experience with the lack of hot water and will be sure to take it on board to seek for improvement. We look forward to welcoming you again in the near future!

Regards,
Jennifer Wong
Manager, Guest Care Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
East Grinstead, United Kingdom
Level Contributor
165 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 bubbles Reviewed 29 March 2012

Annoyances included very slow lifts (great if you want a view, but a five minute wait then stops on what feels like every floor every time you want to go up or down from the 30th floor is tedious).
Breakfast was chaotically busy and difficult to get at - both tea and coffee always seemed only warm, not hot.
Aircon difficult to control and very cold at most settings.
Shower good and room decor and facilities good except I could not get wireless items to connect at any time.
Positives also included good communication prior to arriving and following my feedback to the hotel too.

  • Stayed March 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Saveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, 30 March 2012
Dear fishytale,

It was our pleasure to have you as our guest at Pan Pacific Singapore. We appreciate your constructive feedback with regard to our hardware which will be enhanced during our comprehensive refurbishment that is scheduled to take place from mid April through July.

On a positive note, I am glad to learn of your appreciation towards our effort in communicating with our guests prior to and after their stays. We look forward to welcoming you back after our ‘Transformation’ for an enriching and refreshing Pacific Experience.

Regards,
Jennifer Wong
Manager, Guest Care Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
84 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed 29 March 2012

+ Central location with accessibility to downtown attractions and happening vibes
+ Walking distance to shopping malls, cafes and pubs
+ Tastefully decorated lobby and comfortable bedroom
+ Well-equipped business centre

- Buffet breakfast was meh
- Didn't like what I saw on my bill -.-'

  • Stayed July 2011, travelled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Sati1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, 30 March 2012
Dear Sati1981,

It was our pleasure to have you as our guest and we are grateful for your sharing your stay experience with us. We look forward to welcoming you again in the near future!

Regards,
Jennifer Wong
Manager, Guest Care Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pan Pacific Singapore

Property: Pan Pacific Singapore
Address: 7 Raffles Boulevard | Marina Square, Singapore 039595, Singapore
Phone Number:
Region: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#6 Romantic Hotel in Singapore
#8 Family Hotel in Singapore
#9 Business Hotel in Singapore
#13 Luxury Hotel in Singapore
Price range (per night): RM869 - RM1,755
Hotel Class:5 star — Pan Pacific Singapore 5*
Number of rooms: 780
Official Description (provided by the hotel):
Located in the heart of Marina Bay and Singapore's Central Business District, Pan Pacific Singapore provides newly-renovated rooms and suites with panoramic views of the city skyline. Linked via skybridge to three shopping malls and Suntec City Singapore International Convention and Exhibition Centre, guests will be surrounded by iconic attractions within walking distance including the ArtScience Museum, Gardens by the Bay, Marina Bay integrated resort and Esplanade - Theatres by the Bay. Leisure and business travellers will enjoy a superb choice of dining, entertainment and cultural atractions. Within the hotel, 6 signature award-winning restaurants, an outdoor swimming pool and 24-hour fitness centre offer options to dine and unwind at. The Promenade mrt station located within five minutes' walking distance offers utmost convenience and connectivity to the city and a complimentary weekday shuttle bus operates around the Marina Bay Financial Centre route. ... more   less 
Reservation Options:
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Also Known As:
Pan Pacific Singapore Hotel Singapore
Pan Pacific Hotel Singapore
Singapore Pan Pacific

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