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Reviewed 2 weeks ago via mobile

Stayed here for 2 nights to celebrate birthday and CNY. Everything here is underwhelming not that I expected much from this brand. I know it’s the pandemic but I feel precisely that is the case for brands like this to up the game since occupancy rate is way manageable. The rooms are tired looking although the size is good. Basic hot beverages of instant coffee and TWG tea provided. To my surprise daily housekeeping is only upon request. I have stayed at other 5 Stars hotels during the pandemic in Singapore and they do provide daily housekeeping without request. I am perfectly fine with housekeeping on request, but at least make it known to the guest upon check-in.
Won’t be back at this property or it’s same branded properties elsewhere. My advice is to consider other neighboring properties elsewhere as there are many around the same location.

Date of stay: February 2021
Trip type: Travelled with friends
1  Thank Skylark995
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSIN Marcoms, Marketing at Pan Pacific Singapore, responded to this reviewResponded 2 weeks ago

Dear Skylark995,

We appreciate your time in sharing this review which gives us the opportunity to continually improve our facilities and service standards, and sincerely apologise that your recent stay did not meet your expectations.

Please rest assured this has been brought to the attention of our leaders and will be addressed so that appropriate steps will be taken to avoid recurrence.

We understand that you may not return for another stay but hope you will give us a chance to recover your impression of the hotel in the future.

Best regards,

Annie Choy
Director of Marketing Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

The staff were genuinely friendly and happy to serve you.
Despite the pandemic, they have managed to adapt to the demands of it with the buffet service via ala carte online ordering; food gets delivered to you to your table seamlessly by choosing from a menu online.
The rooms were very nice, they don't have those card slot things that turns off all the power when you take out your card and leave your room; so your room can stay cool with the AC on when you get back.
The hotel is connected to a mall so you don't even have to go outside to shop or dine.

I left behind a valuable item and the housekeeping team did an excellent job; I got back my item the following day. So my faith in humanity is restored.
Kudos Pan Pacific! I will be returning again in the future.

Date of stay: February 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank meleesamz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSIN Marcoms, Marketing at Pan Pacific Singapore, responded to this reviewResponded 2 weeks ago

Dear meleesamz,

Thank you for sharing your comments on TripAdvisor.

We are delighted to hear that our gracious service, delicious a la carte buffet experience at Edge, modern rooms and convenient location next to major shopping malls enhanced your overall experience.

We look forward to welcoming you back on your next visit!

Best regards,
Annie Choy
Director of Marketing Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

I have booked a suite for family staycation, and did not expect to check in until 2pm according to the allocated time slot. Was surprised to receive a call from Nash at 11 something in the morning, that the room was ready for check in! The check in process was quick, without any issues, with all my requests met. Thank you so much, Nash, for your excellent service and giving us a great start of the staycation!

Date of stay: February 2021
Trip type: Travelled with family
Thank scully23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSIN Marcoms, Marketing at Pan Pacific Singapore, responded to this reviewResponded 2 weeks ago

Dear scully23,

Thank you for taking time to share this review on TripAdvisor.

It was lovely reading your appreciative words on the smooth check-in process and attentive hospitality. We will definitely share your generous feedback to Nash, who always has our guests’ best interests at heart.

We look forward to serve you with excellence once again on your next staycation at Pan Pacific Singapore!

Best regards,
Annie Choy
Director of Marketing Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

Overall stay was great. The reception staff was very professional and friendly. The facilities and room was nice also. Breakfast in Edge was nice but I don’t like few of their staff. Few of them are not friendly.

Date of stay: February 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank szemay02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSIN Marcoms, Marketing at Pan Pacific Singapore, responded to this reviewResponded 2 weeks ago

Dear szemay02,

Thank you for sharing this review with us on Tripadvisor. We are happy to hear that you had an overall positive experience, enjoying our friendly service, delicious breakfast offerings at Edge and revelled in the comfort of our transformed rooms.

We appreciate your time in sharing this review and hope to welcome you back again soon.

Best regards,
Annie Choy
Director of Marketing Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

Complimentary stay, courtesy from PPH for "Front line - Heroes" n 1 day extension. Excellent stay with Good Customer Service n adhere to all Safe distancing due to Covid-19. Still close to shopping eg, Marina Sq n especially Suntec, restaurants a plenty. Closest to travelling overseas at this time. Express check-out hassle free.

Date of stay: February 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank Clement L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSIN Marcoms, Marketing at Pan Pacific Singapore, responded to this reviewResponded 2 weeks ago

Dear Clement L,

Thank you for sharing this positive review of your recent stay. We are glad to hear that our Pan Pacific Cares safety measures, gracious service, smooth check-out process and convenient location next to major shopping malls enhanced your experience.

We hope to welcome you back for another wonderful experience with us soon.

Best regards,
Annie Choy
Director of Marketing Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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