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“8-day stay with young family = Fantastic”

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Fraser Place Robertson Walk, Singapore
Ranked #27 of 319 Hotels in Singapore
Certificate of Excellence
Reviewed 30 July 2017

Had an enjoyable 8 nights recently here on a family trip. This is a long review (sorry!), but it's trying to answer some questions we couldn't solve prior to arriving (it's not a rant about something insignificant as you might sometimes see here on TA...!).

We over-catered in a 3 bedroom apartment as my parents were unable to come last minute and we couldn't downsize - many of the “residents” are longer term (3-12 months). We stayed in apartment “03-02” (on level 3, same as pool etc), that had an outdoor terrace, although we didn't really use it.

The rooms were comfortable, albeit beginning to date somewhat – the red “marble” bathrooms were chipped and starting to “peel” in places. Carpet throughout was certainly comfy and the air-conditioning was excellent. Each room had it’s own split system, so it would cater well to groups with different tolerances for the heat. We Victorians had it on sub-arctic temps!

The beds are firm (great!), but the pillows are terrible. We arrived on a Sunday and we rang housekeeping, but they’d all gone home (at 5pm), so alternate pillows were unavailable until the following day.... the ones we had were more pancakes than pillows! (most other hotels I know have staff that can locate these items though….). Our lady housekeeper was absolutely delightful though – so friendly and nothing she couldn’t do for us.

There’s genuine Nespresso machines in the rooms and the pods are replenished daily. The Wi-fi is good when it works, but does drop out intermittently and inexplicably that can be pretty annoying. A weird design flaw has the switches for the water heater for each bathroom next to the light switches (looking identical!). This resulted in us turning off the hot water and leaving us with cold showers some days… (not popular with our young kids) – surely this could be made clearer somehow?

We had breakfast included with our room, although there’s plenty of options nearby and the apartment is self contained, so not necessarily a required feature. The “Hub” has recently been revamped (June ’17) and would cost $12pp if taken separately (would suggest this instead if staying >4 days). It has a sound-proofed kids playroom (complete with pressure-activated electronic sliding door!) and a pretty cool "Lego wall”. Could clearly see what your kids were up to from the indoor seats. Whilst their food range each day is RELATIVELY small (this is Singapore!), they get points for rotating the items on offer each day – none was the same for the 8 days we were there. There’s a fried option (eg Wedges one day, hash browns another etc), a different cold meat each day and always a weird vegie option. Omelette or fried eggs are available by order. There’s plenty of outdoor seating too. While we were there, they had a “Resident Night” (? monthly) which was great fun – ours was “Hawaii” themed and the food was great (and complimentary).

Their swimming pool options were terrific for a young family. The larger pool is uniformly ~1.2m deep with a small “spa” area (not heated) and plenty of aquatic toys (“donated” by previous guests). A big bonus for us (with 8, 5 and 3yr olds) was the separate kids pool and slide (60cm deep) and the adjacent playground. It was in shade for much of the time (esp morning) and allowed us to supervise without getting wet. There’s a turtle pond just near the lifts that was pretty popular with our kids too. It’s probably the best suited hotel to young kids I’ve been to (excluding Disneyland etc).

In the street block diagonally opposite (but not glaringly obvious) is “UE Square” that has a well stocked supermarket on level 2 (essentially everything you can get at Coles in Australia).

A big drawcard for us was the plentiful choice of restaurants nearby – with lots of Asian cuisines but also the other “Western” choices like Italian, “Aussie” and ubiquitous burgers etc. This meant that everyone could be happy at some stage and made for some easy takeaway meals when the kids were exhausted after sightseeing. Quick shout out to "Wine Connection", “Super Loco” and “Lucca”. Our more “typical” Singapore meals/hawkers we had at other places. The free shuttle services are more shopping directed rather than sightseeing locations.

This was a really well situated hotel with fantastic amenities and friendly staff. Would happily stay here again next time I was in Singapore with the family.

Room Tip: Room 03-02 is a 3 bedroom apartment - same level as the pool and handy for wet kids.
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  • Stayed: July 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank GeeC5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fong_Irene, Manager at Fraser Place Robertson Walk, Singapore, responded to this reviewResponded 1 August 2017

Dear GeeC5,

We are delighted to know that your experience was everything you came to expect and more. It is wonderful to know from our guests that they appreciate what we are doing for our guests and we thank you for taking the time to do so.

Rest assured that your invaluable feedback on the maintenance and housekeeping has been conveyed to the respective department and we shall take this opportunity to improve.

I am sure our team whom you've met are looking forward to welcoming you back soon, so please do not hesitate to contact us before your next trip.

Regards,
Irene Fong
Resident Manager
Fraser Place Robertson Walk, Singapore

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Reviewed 29 July 2017

We stayed at Fraser Place for 10 nights in July. What a great establishment.

Nothing was too much for the front desk staff, any questions we had were answered promptly. Directions, places to eat, you name it. Breakfast was fantastic, a number of choices and each day there was something different. There are a number of restaurants in the courtyard at the bottom of the hotel, our favourite was Wine Connection, great pizzas! A short walk to Clark Quay for the train and a multitude of restaurants. Supermarket over the road was also great.

New train station at Fort Canning will open soon, which will make the train easier to get to. The shuttle buses provided by the hotel were also great.

Overall, a fantastic place, we will be staying here on our next visit for sure!

  • Stayed: July 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank Sboccc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fong_Irene, Manager at Fraser Place Robertson Walk, Singapore, responded to this reviewResponded 1 August 2017

Dear Sboccc,

We read your comments with delight! Thank you. As a member of the management staff here, we are motivated by your encouragement. Yes, indeed our associates are our software. They are the ones that really make this place run seamlessly, the one you put it.

The team at Fraser Place Robertson Walk, Singapore hopes to welcome you again for another memorable stay experience in the near future.

Regards,
Irene Fong
Resident Manager
Fraser Place Robertson Walk, Singapore

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Reviewed 26 July 2017

Nice and functional apartments close to Clarke Quay - well equipped and full daily service. Staff are excellent. Great for Robertson Quay, Clarke Quay , Boat Quay - bit of a walk to the nearest MRT (Clarke Quay) but not an issue. Would stay again

Room Tip: Higher floors are a little better
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  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank BizTravellerCheshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fong_Irene, Manager at Fraser Place Robertson Walk, Singapore, responded to this reviewResponded 27 July 2017

Dear BizTRavellerCheshire,

Thank you for choosing Fraser Place Robertson Walk, Singapore and I am glad that you have overall enjoyed a memorable stay experience. Thank you for your appreciation towards the team’s effort in providing excellent service and facility.

Regards,
Irene Fong
Resident Manager
Fraser Place Robertson Walk, Singapore

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2017

Cant speak highly enough.. .we had a 2 br Premier Room and as per other TripAdvisor reviews asked that we could have one of the renovated rooms. Accommodation was spacious and good value for money. We weren't expecting a lot out of breakfast - but I take it from other recent reviews it has been recently overhauled and it was so much better than I was expecting... a great mix of basics like cereals and pastries daily but also a daily changing hot food selection. Staff were lovely all the way through. The MRT is at least a km away (until the new one is open which is pretty close and I think opening either in 2018 or 2019) but we timed our trips out where we could to line up with the Fraser shuttle bus which goes to Suntec or Orchard Road hourly. From that we were able to then easily catch the MRT if we didn't feel like walking to the Clarke Quay MRT. This shuttle is a great service. Our only hiccup which wasn't a problem was that we changed rooms as our room smelt a little damp - no one else would have noticed it but I am hypersensitive to that smell and have asthma - a sign of good accommodation is that if things aren't right - that there is an easy solution and they were more than happy to change my room to another one and moved our luggage etc while we were at breakfast so no complaints at all.. I would happily stay there again. Location was fantastic to some good eating places - we found the Wine Connection one the best - straight downstairs, well priced and with enough choice that both my husband and I and our 13 yo daughter had plenty to choose from. At the end of the day I would very happily stay there again and as we travel in the future I would feel confident looking at others within the same chain.

Room Tip: Ask to have one of the renovated rooms.
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  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Frasers Hospitality
Thank Belinda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fong_Irene, Manager at Fraser Place Robertson Walk, Singapore, responded to this reviewResponded 27 July 2017

Dear Belinda M,

Thank you for this lovely review and we’re indeed heartened to learn of your intention to stay with us again! We are pleased you enjoyed the various aspects of Fraser Place Robertson Walk, Singapore and we look forward to extending our warm hospitality on your next visit to our city.

Regards,
Irene Fong
Resident Manager
Frasr Place Robertson Walk, Singapore

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Reviewed 23 July 2017

We have just spent eight nights at Fraser Place Robertson Walk and found it most enjoyable.
I don't normally write long reviews but I think Fraser Place deserves it.
On arrival we were upgraded from a one bedroom to a two bedroom apartment.
The apartment was quite spacious with one king bedroom, with an ensuite bathroom, and one twin bedroom with an adjacent bathroom.
Both bedrooms had generous wardrobe space and drawers. The beds were firm and very comfortable.
The small kitchen had a full size fridge, four burner cooktop, microwave, kettle, toaster, Nescafé pod coffee machine and ample implements, crockery and cutlery.
The living area had a round table with four chairs, a three person couch, lounge chair, coffee table, TV, DVD Player, Bose sound system, desk with ample power outlets and internet connection. The free wifi was excellent.
The apartment was kept very clean and tidy by the housekeeping staff. There were a few minor hiccups but nothing worth reporting.
Breakfast was served in an indoor / outdoor area close to the swimming pool.
There was an excellent range of foods available including fruit, cereal, yoghurt, eggs and other hot items, toast, tea, coffee, pastries etc. The menu could be a bit repetitious if staying long term but there was the option of using the apartment kitchen to prepare something of you own choice.
It was a bit crowded at around 9:00am - 9:30am but at other times there was ample room.
As my wife is a coeliac, she asked if there was any gluten free bread available. She was told that regrettably there was not although there were plenty of other options.
We were very pleasantly surprised when we returned to our apartment that night to find an amazing selection of gluten free products on our dining room table. Pasta, cereal, health bars, crackers, cookies and more. This was a very generous gesture which we have never encountered before in our travels.
All the staff we encountered were very friendly and helpful.
This is a great place for families with children.
There are supermarkets, numerous cafes, bars and restaurants within a few minutes walk.
The Clarke Quay MRT station and shopping complex is only a ten minute walk.
We would not hesitate to return to Fraser Place Robertson Walk were we to return to Singapore.

  • Stayed: July 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fong_Irene, Manager at Fraser Place Robertson Walk, Singapore, responded to this reviewResponded 25 July 2017

Dear John M,

We are delighted to hear that you have enjoyed the spacious and comfortable accommodation. Your compliments of the exemplary hospitality provided by our colleagues are truly appreciated and they will be glad to know their efforts at delivering memorable guest experiences have been recognized. Please be assured that your feedback about the breakfast selection will be shared with the culinary team for future planned changes.

I look forward to welcoming you back to Fraser Place Robertson Walk, Singapore.

Regards,
Irene Fong
Resident Manager
Fraser Place Robertson Walk, Singapore

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fraser Place Robertson Walk, Singapore

Address: 11 Unity Street Robertson Walk, Singapore 237995, Singapore
Region: Singapore > Singapore > The Quays
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool
Hotel Style:
#23 Family Hotel in Singapore
#27 Luxury Hotel in Singapore
#57 Romantic Hotel in Singapore
#82 Business Hotel in Singapore
Price Range: RM944 - RM2,754 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fraser Place Robertson Walk, Singapore 4.5*
Number of rooms: 164
Official Description (provided by the hotel):
Fashioned in the style of a Mediterranean village, Fraser Place Robertson Walk evokes a delightful and vibrant ambience. It offers 164 spacious and contemporary styled residences, ranging from one-, two- and three-bedroom suites and features a comprehensive range of lifestyle amenities to fulfil the needs of today's discerning travellers. Ideally situated near the banks of the historic Singapore River, the serviced residence enjoys close proximity to the Central Business District, and easy access to the entertainment riverside corridor of Clarke Quay and Boat Quay. ... more   less 
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Also Known As:
Fraser Place Robertson Walk Hotel Singapore
Fraser Place Robertson Walk, Singapore

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