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Fraser Place Robertson Walk, Singapore
Ranked #28 of 317 Hotels in Singapore
Certificate of Excellence
Reviewed 10 September 2017

I booked to stay here and then 3 months ago was unable to go due to injury. I cancelled and received an email to confirm but one day after I should have checked in I got an email asking where I was. I explained but still not good enough. I had to find the email they sent me to confirm the cancellation and send it to them. After that I had to wait another 24 hours to find out if this was sufficient evidence for them not to take money out of my account. They have hopeless systems and don't apologise. My advice would be to keep all correspondence as they have systems that do not work and they were clear that if I couldn't produce that email it would have cost me $1000's of dollars and they were unapologetic. I think it speaks volumes about the business.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Frasers Hospitality
Thank Debbie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmyLee_Fraser, Manager at Fraser Place Robertson Walk, Singapore, responded to this reviewResponded 12 September 2017

Dear Ms Prestwich,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve.
We are sorry about your unpleasant experience. We will be calling you to resolve your concern directly.

Sincerely,
Amy Lee
Service Quality Manager

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19 - 23 of 487 reviews

Reviewed 9 September 2017 via mobile

This facility is outstanding. At the time of booking, I was a bit apprehensive about booking this facility but opted for it as it seemed like a better option to book a 3 bed suite rather than two hotel rooms. There are two wings - an east and a west. We stayed in the east wing. Location wise the facility is situated amongst bars and wine bars but Orchard road is about half a mile away, walking distance of about 15 minutes.

The room was like a flat - kitchen, living and dining areas, 3 bedrooms - a double bed in one, 2 singles in the second and a single bed in the third bedroom. A great spacious, clean and bright apartment, highly recommendable.

The breakfast is great - nothing extravagant but you can get what you want including eggs, omelettes, cooked breakfast, cereals, toast, croissants, fruit, yoghurts and cold meats.

There are convenience stores just outside for drinks, ice creams etc

The reception is mannned 24 hours a day and the service they provide is good - the concierge are helpful.

Everything in Singapore is very expensive but this serviced apartment represents good value for money.

It can be a little noisy at night due to the vibrance of the bars below but not sufficiently loud enough to be of nuisance value. The Air conditioning drowns out most external noises anyway.

Good, comfortable beds, a very comfortable and homely set up.

If I was coming to Singapore again I would definitely stay here again. The suite is clean, modern, welcoming and very relaxing and homely. The price, by Singapore standards, was very reasonable. The location is ok, there is a swimming pool, good breakfast, friendly staff and overall good service and professionalism.

The rooms are serviced daily, bedsheets changed, new towels left and it's safe for the kids To go to the swimming pool and around the facility.

Very happy indeed with the apartment, the service and the overall experience. By Singapore standards the price is very good. I wouldn't hesitate booking here, it is popular and I can see why. If you have a family stay here it's much better than booking two rooms with interconnecting doors, this place is way better - you won't regret it!

Stayed: August 2017, travelled with family
Thank ukconnoisseur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmyLee_Fraser, Manager at Fraser Place Robertson Walk, Singapore, responded to this reviewResponded 13 September 2017

Dear ukconnoisseur,

Thank you for taking time to give us your valuable review! Our staff takes pride in delivering memorable Fraser Experience to every guest. We are extremely humbled by your kind words and this will definitely motivates us to work harder. The pleasure is ours to have you and your family with us and we love to welcome you back to Fraser Place Robertson Walk in the near future!

Sincerely,
Amy Lee
Service Quality Manager

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Reviewed 4 September 2017 via mobile

Located in the heart of Robertson Walk, it is walking distance from several restaurants, bars and cafes. Also walking distance from two local malls, Liang Court and Central Square. Service is great and the apartment has all the amenities like gym, pool, etc.

Stayed: August 2017, travelled with family
Thank Enti C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmyLee_Fraser, Manager at Fraser Place Robertson Walk, Singapore, responded to this reviewResponded 6 September 2017

Dear Enti,

Thank you for your kind feedback!
We hope you had an memorable Fraser experience. We look forward to welcome you back to Fraser Place in the near future.

Sincerely,
Amy Lee
Service Quality Manager

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Reviewed 19 August 2017 via mobile

The apartments are not new but there are lots of positive things that make up for that:
- helpful and very friendly staff
- great location with restaurants and shopping in 2 min walking distance
- spacious well equipped apartments with even a Coffee machine
- well maintained and clean
- nice swimming pool
- very kids friendly
- daily cleaning / 24h front desk

Stayed: August 2017, travelled with family
Thank Oooo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fong_Irene, Manager at Fraser Place Robertson Walk, Singapore, responded to this reviewResponded 22 August 2017

Dear 0ooo1,

It was our pleasure to have you as our guest and I am grateful for your sharing the stay experience. It will be certainly our pleasure to welcome you back for a memorable experience in the not too distant future.

Regards,
Irene Fong
Resident Manager
Fraser Place Robertson Walk, Singapore

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Reviewed 19 August 2017 via mobile

First off this is my personal assessment based on my stay that just completed (8/18/17). It's a wonderful hotel for a number of reasons especially if you are a western tourist.
The service is A+, and all rooms have a full kitchen w/laundry washer & drier. Rooms are cleaned 7 days a week including dishes left in the kitchen (a nice surprise). Bottle water and coffee/tea supplies provided gratis each day. For you coffee drinkers, a Nespresso machine and supplies are standard in room, electric kettle and multiple flavor teas, brown & white sugar with creamers (I wasted money buying milk, used very little of it). Breakfast is provided gratis each day as part of your stay, with a very good selection of options.

The really great aspects, the location is right in the middle of everything, shopping, entertainment, etc. It's a short walk away form the most happening place, the River Walk, beautiful boardwalk on both sides of the river loaded with restaurants, clubs, malls, and other forms of entertainment going to well into the early hours of the morning (except the mall shopping which concludes about 9p). Within the hotel courtyard there are restaurants as well that go to well into the am serving drinks and were always busy. You literally only have to go downstairs to eat, drink, and be merry. The hotel also provides free shuttle service to the major malls. Each room includes all the fine touches, robes and slippers for each registered guest in the room, and an umbrella for those rainy days. If you are an Uber user, that's the best way to go as transportation is the cheapest thing in Singapore everything else well........

It's almost the perfect vacation spot to stay, however we had some issues with our room.

Let me stress that this is not the case with every room, but it was with ours.
Not much closet space, so you need to store your bags wherever you can, and most annoying was the bathroom. It was tight, but nice, however due to the room design, there was no standard shower, there was a tub with a hanging shower head (note it's not the case for all rooms, but it was for ours). The tub sidewall were pretty high, so older guest may have a problem getting in and out. Then there is the use of the shower, there is no shower curtain. There is a vertical glass from the wall with the shower head extending for about 2 feet or less along the tub, and let me tell you if you are any sized person, you cannot shower without soaking the floor, so every day we had a soaking floor. The only upside to that was when the room was cleaned, the floor was mopped. So if you showered after the room was cleaned, good luck using it to accomplish anything without getting your feet soaked.

That was the worst of it for us, but if your room is one with a standard shower this would not be your issue.

Overall we totally enjoyed the experience, even with the shower issue. It's still a 4.5/5 hotel for us. You will love it and its location if you book it.

Stayed: August 2017, travelled as a couple
Thank BertDude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fong_Irene, Manager at Fraser Place Robertson Walk, Singapore, responded to this reviewResponded 22 August 2017

Dear BertDude,

We appreciate your taking the time and effort to give us your comments and compliments. We are certainly glad your experience here had turned out way better than expected. A serviced apartment concept is rather different from that of a hotel as you had described.

The team at Fraser Place Robertson Walk, Singapore hopes to welcome you again for another memorable stay experience in the near future.

Regards,
Irene Fong
Resident Manager
Fraser Place Robertson Walk, Singapore

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fraser Place Robertson Walk, Singapore

Address: 11 Unity Street Robertson Walk, Singapore 237995, Singapore
Region: Singapore > Singapore > The Quays
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool
Hotel Style:
#23 Family Hotel in Singapore
#28 Luxury Hotel in Singapore
#57 Romantic Hotel in Singapore
#82 Business Hotel in Singapore
Price Range: RM879 - RM2,793 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fraser Place Robertson Walk, Singapore 4.5*
Number of rooms: 164
Official Description (provided by the hotel):
Fashioned in the style of a Mediterranean village, Fraser Place Robertson Walk evokes a delightful and vibrant ambience. It offers 164 spacious and contemporary styled residences, ranging from one-, two- and three-bedroom suites and features a comprehensive range of lifestyle amenities to fulfil the needs of today's discerning travellers. Ideally situated near the banks of the historic Singapore River, the serviced residence enjoys close proximity to the Central Business District, and easy access to the entertainment riverside corridor of Clarke Quay and Boat Quay. ... more   less 
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Also Known As:
Fraser Place Robertson Walk Hotel Singapore
Fraser Place Robertson Walk, Singapore

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