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Reviews (3,773)
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1,882
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Reviewed 3 January 2017

Fast and efficient service from the staffs. They're all very much accommodating. Good foods, so many choices. Room is very nice and clean. And the hotel is kids friendly with so many treats for the kids. Sure to come back again.

Stayed: December 2016, travelled with family
Review collected in partnership with this hotel
Thank 216bert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HISG_OrchardCityCtr, Public Relations Manager at Holiday Inn Singapore Orchard City Centre, responded to this reviewResponded 7 January 2017

Dear 216bert,

Thank you for the compliment and enjoy our Kids Stay & Eat Free programme the next time you return with your family!

Regards,
Lynda Lew
Senior Marketing Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2017

this hotel was fantastic value for money and deserves a huge applaud. everything seemed to work like clockwork and that too with smiles. Most impressed and sure to return. Christmas decorations were done very tastefully. The evening ambience with music was superb.

Stayed: December 2016, travelled on business
Review collected in partnership with this hotel
Thank MGR_TAJLON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HISG_OrchardCityCtr, Public Relations Manager at Holiday Inn Singapore Orchard City Centre, responded to this reviewResponded 7 January 2017

Dear MGR_TAJLON,

Thank you for the approval! It is our promise to put a smile on our guest's face and we hope you had one on yours too when you stayed with us.

We most look forward to your return!

Regards,
Lynda Lew
Senior Marketing Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2017

we were 2 families who arrived by 9:30 am and were delighted to get an early check-in with rooms on the same floor and wing. the staff were very very friendly and helpful. the location of the hotel is brilliant with Orchard Road being 5 mins and the MRT - 3 of them all at a 10mins walk. all the large shopping centres being nearby. the rooms are very spacious and very comfortable. the biggest surprise was the "Handy" phone which offers unlimited international calls as aslo web on the move thus saving one the hassle of taking an international connection. the phone also offers extremely good prices on the attractions and is a really wonderful thing, clearly a big positive. as we were on a tight schedule did not manage to use the other services. overall delighted with the stay and strongly recommend the hotel

Room Tip: do not get an international calling card as the phone in the room is more than sufficient
  • Stayed: December 2016, travelled with family
    • Location
    • Rooms
    • Service
1  Thank gparija
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HISG_OrchardCityCtr, Public Relations Manager at Holiday Inn Singapore Orchard City Centre, responded to this reviewResponded 7 January 2017

Dear gparija,

Thank you for taking the time to leave us your comments. We are delighted to have provided you a brilliant stay at Holiday Inn Singapore Orchard City Centre and your recommendation to other travellers is important to us.

Like you, our strategic location within a few minutes from the main Orchard Road (shopping haven!) has provided convenience to many travellers. The newly introduced complimentary handy phone in all our guestrooms is also a favourite amongst those who stayed with us, providing unlimited Internet connectivity throughout Singapore and complimentary International calls to 10 countries.

We hope you will have more time to visit other areas of what Singapore has to offer the next time you visit us.

Safe travels!

Regards,
Lynda Lew
Senior Marketing Communications Manager

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Reviewed 1 January 2017

We stayed in this Holiday Inn for 4 nights. Our good experience started from the check-in time at midnight. The front desk is so nice and considerate. The breakfast in the hotel is very nice. It has enough variety of food such that after eating there 4 times, we are still not bored but at the same time not too much (as in some more luxury hotel) that you have to pay a very high price for just breakfast. The gym and pool are also very good. All family members love this hotel and we will stay again next time. By the way, the location is also excellent. 2~3 minutes walk to Orchard road.

Room Tip: Pool and gym is on 8th floor. It will be very convenient to go to the gym and pool if you stay on the 8th floor.
  • Stayed: December 2016, travelled with family
    • Value
    • Location
    • Service
1  Thank DianaMLivanto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HISG_OrchardCityCtr, Public Relations Manager at Holiday Inn Singapore Orchard City Centre, responded to this reviewResponded 2 January 2017

Dear Di M,

It is wonderful to learn that all your family members enjoyed the stay at Holiday Inn Singapore Orchard City Centre. Our team puts great effort in providing exceptional service to our guests and your kind words will serve as a motivation for them.

We hope to see you again soon! Happy 2017!

Regards,
Lynda Lew
Senior Marketing Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2016

Perfect location behind Orchard Rd at a budget! Room = clean, and internet fast!

Downside is lifts can be a bit slow due to traffic, and breakfast is a complete waste of time - too crowded and very poor selection!

  • Stayed: April 2016, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Kurt Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HISG_OrchardCityCtr, Public Relations Manager at Holiday Inn Singapore Orchard City Centre, responded to this reviewResponded 2 January 2017

Dear Kurt Q,

Thank you for visiting Holiday Inn Singapore Orchard City Centre and taking the time to leave us your review.

We apologise for the speed of the guest lifts as it might have taken a longer time during peak periods of the holiday season. It is disappointing to learn that our breakfast did not meet your expectation and we will share this with the team for further improvement. We hope to exceed your expectation the next time you visit us.

Have a happy and blessed 2017.

Regards,
Lynda Lew
Senior Marketing Communications Manager

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