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“Excellent hotel, great location, great staff, roof top pool”
4 of 5 bubbles Review of Hilton Singapore

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Hilton Singapore
Ranked #65 of 306 Hotels in Singapore
Certificate of Excellence
Fleet, United Kingdom
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Excellent hotel, great location, great staff, roof top pool”
Reviewed 10 April 2012

Having stayed in a number of Hilton hotels in Europe and Australia, the Hilton Singapore is certainly the best I have stayed in of the chain. Rooms are spacious and modern, gym is well maintained and serviced, roof top pool is great for a dip (and deep!) and staff are helpful and polite. Great location close to shops and restaurants and only a short cab to Clarke Quay. For business travellers this is a excellent choice and well priced, and for shoppers it is the perfect location.

  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bluehammer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, 16 April 2012
Dear bluehammer,

Thank you for reviewing Hilton Singapore, we truly appreciate your kind compliments!

My team and I take great pleasure in knowing that we met your expectations and that you felt well looked after during your stay.

We look forward to having you stay with us again in the near future.

Yours sincerely,
Alain Mahillon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,548 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (367)
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English first
Cincinnati, Ohio
Level Contributor
99 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
Reviewed 4 April 2012

This Hilton is located conveniently on Orchard road with quick access to shopping, dining and the metro. During my 7-day stay at the hotel, I received great service from the front desk, the executive lounge, and the front desk manager (Hasan Nauman).

The guest room was very comfortable but the bathroom is a bit small. The fitness center is adequately large but the temperature (24C) is too high for an exercise room. I did not use The roof-top pool but it looked very nice. The one disappointing part of the hotel was the breakfast restaurant. It is cramped and has an inconvenient layout for food tables. The restaurant tries to offer too many different kinds of ethnic food (American, Chinese, Japanese, and Indian) but none of the cuisines has multiple delicious dishes.

Overall, it is a very good hotel and I would return to this property when I return to Singapore.

Room Tip: Get a room on the 21 or 22 floor for easy access to the Executive Lounge.
See more room tips
  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Leadbelly98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, 16 April 2012
Dear Leadbelly98,

We very much appreciate your review from your recent stay at Hilton Singapore. We are indeed delighted that you enjoyed your week-long stay with us and that you were happy with our Front Office team, particularly Hasan Nauman, with whom we have shared your comments.

Thank you for your constructive feedback on the Fitness Centre and our breakfast offerings. Rest assured that your comments have been shared and we will move forward with improving on the issues you have brought to our attention.

We look forward to your return to Singapore and our hotel soon.

Yours sincerely,
Alain Mahillon
General Manager
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Tervuren, Belgium
Level Contributor
320 reviews
125 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
Reviewed 1 April 2012

I stayed in the Hilton at Orchard Rd for 2 nights. Ideal location for shopaholics. The superb botanical gardens are just a 10 minute walk away, what a relief to be able to escape the hustle and bustle of the city. Hilton does charge extra for internet access, which I find a disgrace. The room rate is high enough, they shiuld provide this as a complementary service. Apart from that, great.

  • Stayed March 2012
    • Value
    • Service
Helpful?
Thank degtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, 16 April 2012
Dear degtravel,

Thank you for reviewing Hilton Singapore. My team and I are glad that the hotel and our service met your expectations.

As we appreciate the importance of Internet access for our guests, we offer two hours of complimentary access in our public areas. As you have pointed out, in our guestrooms we offer paid Internet access.

We very much appreciate your review and hope to welcome you back in the future.

Yours sincerely,
Alain Mahillon
General Manager
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Helsinki, Finland
Level Contributor
37 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 29 March 2012

These dated a little small rooms. Executive room had a balcony. Executive lounge was a nice looking and friendly service. Offers the best location.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BO777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, 16 April 2012
Dear BO777,

Thank you for reviewing your recent stay at Hilton Singapore. It is nice to know that you had a pleasant stay and were satisfied with our service.

We hope to welcome you back in the near future.

Yours sincerely,
Alain Mahillon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
39 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 28 March 2012

I had booked two connecting rooms for family of four, arrived for check-in at 13:30 and was told rooms not yet available, come back in an hour and a half. Fair enough, so we left our bags and went for a walk, and returned at 15:30 to be told that still only one room was available. At 17:00 the connecting room was still not available so I cancelled it. Not great service considering I'd booked the rooms months earlier and had clearly requested connecting rooms -I was told there are only three such rooms on each floor, but in a room with about 20 guest floors, they should have been able to arrange this. This rather shows they are mainly set-up for business visitors, not families. I am also a Hilton HHonors Gold card holder, and though they gave us free breakfast and late check out the next day which was nice, there was none of the real VIP treatment that some other Hiltons (eg Dubai Jumeirah) have given me, free lounge access etc etc. Staff were polite but businesslike rather than particularly friendly -I found one Singaporean lady much nicer than the two Europeans I spoke to. The room was pleasant, and you can tell it's a classy hotel from the quality of the sheets etc. Marble bathroom with lots of toiletries, slippers etc. Pool area on the roof was pleasant but not amazing or somewhere you'd really stay more than an hour. Breakfast was comprehensive and tasty, but tables pretty close together so a bit of a squeeze. Location is excellent with amazing shops and lots of cafes and restaurants within easy walking distance. It's just over the road from the seedy nightlife of Orchard Rd, which did cause a bit of boomy noise at nigh. Overall then, it's clearly a high-class hotel in a mostly good area; but definitely more for businessmen than families, and a bit below-average for a Hilton. I'd recommend in preference the similar but slightly cheaper and nicer Regent, or the more expensive but much classier and newer St Regis. If you like the Hilton group but are open minded on areas, the Conrad down by the river is in my view a better bet.

Room Tip: Rooms at back of hotel should be quieter.
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  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank DavidLD12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, 16 April 2012
Dear DavidLD12,

Thank you for taking the time to review your stay at Hilton Singapore; your feedback is much appreciated.

While we are pleased that our room and facilities were generally to your satisfaction, we are very sorry that your check-in experience was below expectations. I apologise for the inconvenience caused, in particular with the availability with your room type request. We take your comments seriously and are using them to retrain our team members to avoid reoccurence.

We thank you for staying with us and hope you will consider staying with us again in the future.

Yours sincerely,
Alain Mahillon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Singapore

Property: Hilton Singapore
Address: 581 Orchard Road Hilton International Singapore, Singapore 238883, Singapore
Phone Number:
Region: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Spa Hotel in Singapore
#33 Business Hotel in Singapore
#39 Romantic Hotel in Singapore
#43 Family Hotel in Singapore
#59 Luxury Hotel in Singapore
Price range (per night): RM862 - RM1,461
Hotel Class:4.5 star — Hilton Singapore 4.5*
Number of rooms: 421
Official Description (provided by the hotel):
Situated in the heart of Orchard Road, Singapore's popular entertainment and shopping district, Hilton Singapore is close to both ION Orchard and Takashimaya shopping centers. This award-winning Singapore hotel is a convenient 20-minute drive from Singapore Changi International Airport and close to Singapore's popular attractions. Try the Opus Bar & Grill's prime-cuts that are dry aged in-house for 14 to 36 days and grilled over an open-flame charcoal grill, or sip on a cocktail inspired by Asian food at the bar. For authentic Italian cuisine, il Cielo is known for its high culinary standards using organic produce. Perched on the 24th floor of the hotel, the Sky Bar is the perfect oasis to relax over drinks while taking in sunset views of the city. Revitalize with an organic juice and healthy lunch from the Glow Juice Bar and Cafe. For the sweet-toothed ones, the D9 Cakery offers an impressive six-meter showcase of delicious cakes, pastries and more. Enjoy shopping in luxury boutiques without leaving the hotel in the Shopping Gallery. Stay active during your stay at this Singapore hotel. Swim laps in the rooftop pool, work out in the fully equipped fitness center or indulge in rejuvenating beauty treatments. Make business easy at the Hilton Singapore hotel. Stay connected with colleagues and catch up with work with contemporary business amenities and secretarial services. Hold business meetings or conferences in our versatile meeting rooms accommodating 18-550 guests. ... more   less 
Reservation Options:
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Also Known As:
Hilton Singapore Hotel Singapore
Hilton International Singapore
Singapore Hilton International

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