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“Rope in food, coffee was served in a USED cup with USED, licked teaspoon!! Atrocious!”
Review of Mad Nest

Mad Nest
Ranked #5,408 of 11,593 Restaurants in Singapore
Price range: US$20 - US$30
Cuisines: Indian, Japanese, Contemporary, Singaporean
More restaurant details
Restaurant details
Good for: Bar Scene
Dining options: Dinner
Neighbourhood: Joo Chiat
Reviewed 16 February 2013 via mobile

This is my first time at Mad Nest, and the modern artistic decor attracted me to try the place out. Wrong move!!! I urge you to continue reading my review.

1) Staff exclaimed "I don't know how to make Flat White." after our order for 2 cups was informed to her. If you never train your barrista to make the drinks on your drink menu, why bother selling it?

2) My Flat White was served in stained coffee cup with a USED teaspoon on side. It was disgusting, the spoon looked like someone had licked it off, with streaked and dried milk froth on it. I should have taken a picture of this EPIC poor hygiene standard. Cleared mugs and glasses were placed on top of bar and the barrista probably just conveniently reused them. Waiter offered no apology over incident and barrista gave attitude like we made a big fuss over it. If the staff have the slightest idea about simple hygiene standard, the establishment is responsible for not reinforcing it. Think easily contactable diseases like TB, hepatitis!

3) My sukiyaki pot (and rice) had a piece of rope in it (those used to tie meat/food products). I thought it was rice vermicelli but it looked darker and thicker than it so I touched it and realised it was a piece of rope. We called for the (same) waiter who served our coffee and he merely took it to the kitchen staff and feedback. They looked at us like as if we were trouble makers!

4) The biggest disappointment was that not a single staff showed remorse or offered an apology for the incidences. It's atrocious! For the price and atmosphere, you would expect higher standards but NO!

It's simply upsetting, I have a strong urge to ask the staff, what would they do if they were paying customers and were served with someone else's dirty crockery or found such stuff in their food? When we were leaving for the door, the barrista even pulled a long face and gave us the cold shoulder. I have been in F&B for 3yrs during my teenage years and I agree it is not an easy job but if you are a disgruntled staff, not showing sympathy to or can't be bothered about customer satisfaction, I suggest you leave the hospitality/service industry. Mad Nest, you just lost our business.

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Thank brownsugar33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MADNEST, Public Relations Manager at Mad Nest, responded to this reviewResponded 1 March 2013

Dear brownsugar33,

On behalf of the management team at Mad Nest, we sincerely apologize for the bad experience you've had. The events you described are appalling and no patron should ever experience such service. We will take stringent measures to ensure such things do not happen again, and we will look into this matter thoroughly.

We are grateful for your honest feedback and would like to have you experience Mad Nest again. We would like for you to reply with your name and contact number so that we can arrange to send you a complimentary tasting menu experience with you and 1 guest.

Thank you for the review and constructive feedback, and we hope to not disappoint a second time round.

Sincerely,
The Mad Nest Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (25)
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21 - 25 of 25 reviews

Reviewed 7 February 2013

Group of Friends often going to Mad Nest for food, drinks, chat, relax and see the move.

The place is friendly, minimally and originally decorated, the staff is nice and always ready, the food variety is very good: Japanese, Indian, Italian, Western and others, ell enjoyable ;)

Drinks as you like and sometimes indeed the Manager comes with a cordial round of shots to make the whole thing even nicer.

Recommended, cheers !

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Thank ThaiManu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2012 via mobile

We have been going to Mad Nest about twice a month since they opened, usually opting for the Japanese kitchen which offers great sushi options. If you ask the chef will come to discuss your preferences. The garlic rice is a must try. Also the Italian and tapas menu are good. The place is nice, staff friendly and attentive. Try it, you won't be disappointed.

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Thank Emilio1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 October 2012

Mad Nest is a xxxxxx place with excellent food and great service. The menu caters for Japanese, North Indian and Italian kitchen, great when you like to have a bit of variation of your meal. Especially good if you are a larger company with different preferences.

The establishment opened in June and our first time here was in late August and since then we've been repetitively coming back, around 8-10 times so far.

We have been eating mostly Japanese and Indian food and so far we haven't had anything that hasn't been good. Most of the dishes are actually excellent, especially the Japanese selection. Our favorite is the Volcany Maki but the sashimi dishes are also of very high quality.

Their selection of beers and wines is not overwhelming but new brands are continuously introduced. Price level of the alcohol is in the mid tier, not cheap but definitely not overpriced.

Atmosphere is also great, I like the interior design which is towards the minimalistic and a blend of Asian and European. Spend some time and go through the art on the walls, not sure but think it's local artists.

I new and inspiring restaurant with a genuine ambition to deliver a great experience for an affordable price.

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Thank matte5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2012

The Mad Nest opened recently on the East Coast on the roadside already scattered with other eateries. I've tried other smaller restaurants along this stretch and have been a bit disappointed. However, the decor and menu diversity tempted me to give it a try one evening for an early supper

Decor is quite contmeporary chic and well staffed who were very friendly, polite, vigilant and attentive (it was quiet as it was early). Apparently they display the work of local artists inside but we chose to eat outside.

The menu is a mix of Japanese, Northern Indian and Italian/asian fusion. So plenty to choose from. The drinks selection is also very good and they serve 'room' temperature red wine which is how it is meant to be served, not chilled as in many restaurants here! They also offer all day brunches and open for brunch at weekends (open from 4pm in the week)

We chose Northern Indian with Japanese garlic rice (which was really tasty!) the food was well presented and, in my opinion, very good.

The only downside for me was the large screen TV showing sport, but I acknowledge that would seem a bonus to some, my husband included!

Lower to mid range pricing for Singapore restaurants and we were definitely impressed and will return

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1  Thank debmcdSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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