This is my first time at Mad Nest, and the modern artistic decor attracted me to try the place out. Wrong move!!! I urge you to continue reading my review.
1) Staff exclaimed "I don't know how to make Flat White." after our order for 2 cups was informed to her. If you never train your barrista to make the drinks on your drink menu, why bother selling it?
2) My Flat White was served in stained coffee cup with a USED teaspoon on side. It was disgusting, the spoon looked like someone had licked it off, with streaked and dried milk froth on it. I should have taken a picture of this EPIC poor hygiene standard. Cleared mugs and glasses were placed on top of bar and the barrista probably just conveniently reused them. Waiter offered no apology over incident and barrista gave attitude like we made a big fuss over it. If the staff have the slightest idea about simple hygiene standard, the establishment is responsible for not reinforcing it. Think easily contactable diseases like TB, hepatitis!
3) My sukiyaki pot (and rice) had a piece of rope in it (those used to tie meat/food products). I thought it was rice vermicelli but it looked darker and thicker than it so I touched it and realised it was a piece of rope. We called for the (same) waiter who served our coffee and he merely took it to the kitchen staff and feedback. They looked at us like as if we were trouble makers!
4) The biggest disappointment was that not a single staff showed remorse or offered an apology for the incidences. It's atrocious! For the price and atmosphere, you would expect higher standards but NO!
It's simply upsetting, I have a strong urge to ask the staff, what would they do if they were paying customers and were served with someone else's dirty crockery or found such stuff in their food? When we were leaving for the door, the barrista even pulled a long face and gave us the cold shoulder. I have been in F&B for 3yrs during my teenage years and I agree it is not an easy job but if you are a disgruntled staff, not showing sympathy to or can't be bothered about customer satisfaction, I suggest you leave the hospitality/service industry. Mad Nest, you just lost our business.
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