loved our stay in hotel mono! really pretty interiors, the bathroom was HUGE and the room was clean!!

super worth it for the price, close to a lot of cool restaurants :) thanks hotel mono i’ll be back

Came in and dropped our bags at reception as the room was not ready which was not a problem to us as check in is at 3pm. Great location only 5 mins walk to mrt Chinatown station, big quad family room and near food, souvenir shops surrounding the hotel. I will come back again. Thanks to Receptionist Celia for being helpful with information.

Terrible customer service. Towel has a bit of temp hair dye and we told them it can be washed out. However, they wanted to charge us $50SG, $50?!!! for an old used towel. After much back and forth as they were unwilling to at least clean it first to prove we’re right, we took it to the laundry washer and cleaned out the stain for 7SG$. We asked for additional towel and they (Connie) wanted to charge us $20 for it; they are nickel and dime-ing for everything. After talking to another front desk Jeremy, he told us we can exchange for new towels as they keep a tally of 4 towels/room, which Connie never mentioned. All she wanted to do was charge us for anything. Connie can use better customer service training and at least try to help instead of charging us for anything she can. Do not recommend EVER.
Received one vanity kit for the 6 days there.
It’s raining and we asked for a loaner umbrella but was told they don’t provide such. The following sunny day, a whole stack of loaner umbrellas sat in front of the lobby. Apparently they do offer but told us they don’t?!
The wall is thin so you can hear everything from the streets to outside our door, trash truck crushing noise and other guests talking outside of our room.
Guest visitors must register. Checked and other hotels didn’t require such.
Room has ants that invaded our food. This is by far the worst hotel we’ve stayed in. Never again.