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Reviews (844)
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All reviewspiano barpavilion roomart deco suitepisco sourschilliheated poolthe main housebellavista neighborhoodsan cristobal hillla chasconapatio bellavistabars and restaurantsgorgeous hotelbreakfast staffdinner reservationspublic spacespablo neruda
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Reviewed 12 November 2017 via mobile

We have traveled to over 125 countries combined and rarely do you find accommodations like The Aubrey offers. Their appreciation for guests and attention to detail is evident in everything they do. The hotel is full of wonderful nooks and crannies where you can relax and enjoy alone, with your companions or with the new friends you will make. The food offered is fantastic but if you want to venture out you can find any type of restaurant, from amazing to comfy, within a few short blocks. Truly a perfect experience.

Stayed: November 2017, travelled as a couple
1  Thank Sarah T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheAubreySantiago, Guest Relations Manager at The Aubrey Boutique Hotel, responded to this reviewResponded 29 November 2017


Dear Sarah

It is a privilege to be considered a rare gem especially since you have covered over 125 countries, our team's appreciation for our guest is our number one priority to ensure that your stay is hassle free as possible and that you enjoy your holiday, that is our aim. Thank you again for your kind words and our doors are always open for your return visit here at The Aubrey.

Best regards

The Aubrey Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2017

My husband and I just returned from our 4 night stay in Santiago. It was PERFECT. The staff at the Aubrey were very easy to work with, setting up airport transport, private tours prior to our arrival. The gals at the front desk were AMAZING! They helped with dinner reservations and taxis throughout our stay. Having access to the "in between" room upon our arrival - we were able to get refreshed and explore after our overnight flight. The attention to detail and decor throughout the property made us feel like we were guests at a wealthy relative's private home. The location cannot be beat. I would be remiss in pointing out the warm welcome from Rachel at breakfast every morning. It was a great way to kick off every day during our stay. It was bittersweet to leave. We will certainly book here again on our next trip to South America and Santiago!

Room Tip: Room 3 was great. Private balcony overlooking the front entrance/drive.
  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Stacia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheAubreySantiago, Guest Relations Manager at The Aubrey Boutique Hotel, responded to this reviewResponded 29 November 2017


Thank you so much Stacia for your kind words, we are pleased that you loved your stay with us at The Aubrey from the 'gals at the front desk to Rachel at breakfast each morning to your appreciation of the attention to the detail and decor and service of our team during your stay.

We look forward to welcoming you on your return visit.

With best regards

The Aubrey Team

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Reviewed 7 November 2017

We stayed for two abbreviated nights, arriving in the early hours and departing in the early morning and loved the feel of this hotel. It's an oasis in a very vibrant quarter. It is slightly understated, but everything is in the right place at the right time and just how you'd like it. The staff are excellent from the night porter who can't do enough to help to the unbelievably exuberant Rachel at breakfast and everybody else. Our rooms (on the first and third floors) were a good size and well appointed. The piano bar was stylish and the pool area (which we didn't have a chance to use) looked very good.

As other reviewers have noted, the area can be noisy and we feared the worse when the next door neighbour decided to have a Saturday night party and set up a speaker on his balcony beneath our room. No problem; the Aubrey staff had a quiet word and when we returned from dinner we were able to have a relatively peaceful night.

I'd return to The Aubrey without any hesitation.

Stayed: October 2017, travelled with family
Thank WeyTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheAubreySantiago, Guest Relations Manager at The Aubrey Boutique Hotel, responded to this reviewResponded 8 November 2017

Dear Guest

The delight is ours, we are pleased that you enjoyed your stay with us and that you loved the feel of The Aubrey. We are glad that you got to know the Aubrey team from the night porter to Rachel and to whom all our team, who works so tirelessly to ensure our guests are priority number 1

We look forward to your return

With best regards

The Aubrey Team

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Reviewed 23 October 2017

Stayed here during a meeting in Santiago and had a wonderful visit. The hotel grounds are beautiful and the neighboring restaurants and shops were excellent. The lounge was great -- excellent Pisco Sours! A great find!

  • Stayed: August 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank tmotj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheAubreySantiago, Guest Relations Manager at The Aubrey Boutique Hotel, responded to this reviewResponded 8 November 2017

Dear Guest

We are so glad you loved your visit to the Aubrey, the pleasure was ours.

We hope to see you return in the future.

Kindest regards

The Aubrey Team

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Reviewed 28 September 2017

I am pleasantly surprised with this hotel, not only because how its design and rooms, but because of its people. You begin your day with an early charming smile from Rachel, the person who serves breakfast, and them, everyone here smiles and has a positive attitude that is very contagious. In a small scale, it is like the Disney culture in a hotel.

The piano bar was relaxing and fun.

I highly recommend this hotel. I travel internationally for work every two other weeks and this is one of the hotels I will remember in my 19 years of trips.

  • Stayed: September 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank Dither D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheAubreySantiago, Guest Relations Manager at The Aubrey Boutique Hotel, responded to this reviewResponded 3 October 2017

Dear Dither

Thank you so much for your comments, it is very nice of you to say that your stay here with us at the Aubrey is one that you will remember. Our team positivity is heartfelt and we do genuinely love to interact with our guests to make them feel a home away from home. Once again, thank you for your visit and we look forward to your return..

With kindest regards

The Aubrey Team

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