I have been visiting Santiago over a period of more than 25 years and have stayed in a total of at least six hotels. Of these, my favourite used to be the Galerias - until both management and staff changed!
For the last three visits I have been staying at the Principado de Asturias, almost solely because of its excellent location and decent restaurant. Otherwise I would agree with most other reviewers that it is an over-priced dump although my experience wasn't as bad as some and at least I wasn't robbed!
The rooms are depressing and could be cleaner; room service is erratic; the bar is a circulation area between two entrances and quite nasty; worst of all, the front house staff don't even seem to know (or care!) what services are available in their own establishment.
After three stays too many I am going elsewhere on my upcoming visit to Santiago!
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