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Reviews (382)
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5 - 10 of 382 reviews
Reviewed 28 January 2018

The best benefit of the hotel is the location. UNESCO Harbour, funiculars to street art galleries, city centre - everything is at hand, reachable by feet. Opposite the main street behind the hotel, there is a metro station. Metro is very reasonable way for transportation, especially when visiting Vina del Mar and neighbouring districts.
Hotel is quite simple, with clean and spacious rooms with good restaurant. It is possible to follow various breakfast plans for the breakfast, I was satisfied with the offer during my two weeks business trip. Internet connection in rooms is reliable as well.
When you are staying for longer time, you need some additional services, for example washing and ironing (very expensive) or wellness. The Hotel provides sauna, fitness room and small pool. And that is really problem. The maintenance of this facilities is almost zero. Dirty sauna, non-functional spinner, dust everywhere.
The staff is very helpful in this hotel, so I am sure, that it is a fault of the hotel management and they should change their attitude in this issue.

  • Stayed: December 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank Ondrej K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 January 2018 via mobile

Our room was large and the beds very comfortable. We were also lucky be on the top floor and to have a nice view of the port which was interesting. It was also clean.

Breakfast was very good.

On the downside, the “pool” was tiny and the sauna did not work.

Other reviewers who complain about the location are a little unfair I think; you should look on a map before you book. The hotel does not misrepresent where it is, they quite clearly state their address. It is not the fault of the hotel that Valparaíso is a bit rough around the edges and that the view of a working port not a beach in St Tropez.

Stayed: January 2018, travelled as a couple
Thank Ipexher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 January 2018

The room is big and wel decorated but the carpet is full of stain. it seems dirty. The breakfast is very good. A big variety of fruits, and pastries, The cofee is excelent. The internet quality is very poor. I could not work in the room or at the lobby. Had to change hotel because of this incovenient. It is in front of the ocean, but there is no beach, The port is right at the left side of the hotel and you get to see big ships sailing around the bay.

  • Stayed: January 2018, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank LyssMelo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2018

Stayed a week. Very nice and helpful staff, one of them even lent us his private metro-card! Thank you! First we had a nice hill-view room. Interesting to see the colourful houses of Valparaiso "climbing" the hills. Wi-fi was unstable in that room, so we were moved to a beautiful sea-view room. Really tasteful breakfast, lunch and dinner. Very good location near a small beach, bus stops, metro and taxi. Graffiti makes the hotel look a bit shabby from the outside (like many buildings in central Valparaiso), but it's nice inside and good value. Would definitely stay here again.

  • Stayed: January 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank arie53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 November 2017

We spent 3 days at this hotel. Staff was extremely friendly and helpful. Breakfast was great! Hotel is quite dated and there is NO AIR CONDITIONING, other than the system that is controlled by the hotel desk. You have the remote in the room that leads you to believe all is well and it may work for a few hours and then it turns off, typically at 11 pm, just at the time you want a nice cool sleep. I had 3 sleepless nights due to the hot room, even had the guy come to the room at midnight when both my wife and I were in bed.

I would not recommend this hotel!

Room Tip: Stay at the opposite side of town. This area is a little rough!
  • Stayed: November 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank glenandleslie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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