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Hotel 17
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Reviews (374)
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All reviewsno elevatorgreat locationcerro concepcionsea viewvery nice continental breakfastpoor maintenancegreat restaurants and shopsspiral stair casemodern and stylishfloor to ceilingwonderful restaurantstreet viewwelcome drinkcan't beat the locationlower levelchilliroom key
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Reviewed 13 February 2018

This was the great dilemma - a room with such a fantastic view that it was difficult to leave. But a city which had such appeal, so many different surprises around each corner, so many variations on a cafe or restaurant, that we were forced to leave, view or no view....
This was the best discovery - we used Trip Advisor to choose Hotel 17, and it reinforces the advantage of including TripAdvisor in any decision. It is such a find! Small but very slick, friendly but so very high in quality service, and the rooms have all we need. Wifi, breakfast, welcome drinks, discount at the restaurant on site, views over the harbour and beyond... what more could you want? Except there is that dilemma.....

Room Tip: We had room 9, ocean view.
Stayed: February 2018, travelled as a couple
Thank Ziek1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelBoutique17, Director de Recepción at Hotel 17, responded to this reviewResponded 20 February 2018

Dear Ziek1986,

First of all thank you very much.
Really your opinion leaves us happy, it is exactly the kind of experience that we want people to take away from memory, a unique and different experience. This type of comments makes us think that we are doing things well and that fills us with joy.
Our staff is every day trying to give their best and we as a team of boutique hotel 17 every day try to improve our service so that all of you can take the best possible experience.
Thank you very much, from here we wish you a great greeting.

Have a great day.
Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 January 2018

The entire staff was AMAZING, they were all willing to help us with any questions that we had. I love the location, the room was beautiful. I'm coming back and kudos to the following staff Beatriz Saez Alvarez and Matias Ignacio Daza Ramos. Were extremely, helpful with suggestions as to where to go and safest. I truly loved the Hotel 17 and I will be back, as well as recommend to my family and friends.
Thanks,
Karina Leon

Room Tip: I believe I left $10.00
Stayed: September 2017, travelled with friends
Review collected in partnership with this hotel
Thank Piroca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelBoutique17, Director de Recepción at Hotel 17, responded to this reviewResponded 1 February 2018

Dear Pirioca,

Thank you very much for your opinion about our hotel and mainly for the time it took to leave us your valuation.
We are really happy that your stay was completely perfect as expected. Without a doubt we will send your congratulations to Beatriz and Matías who will be very happy for your comment.
We hope to receive you at the next opportunity, we wish you an excellent day.
Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2018

We had rooms 1 and 2 for two nights and were really happy. Clean, big, and a shared private patio. I was in a wheelchair and the staff did everything they could to make me comfortable, from bringing breakfast to my room from the basement restaurant that required stairs to finding (letting me ruin?) a very comfortable stool for use in the shower. Staff did everything they could to help, and we would stay here the necxt time we are in Valparaiso.

The hotel strives to be environmentally friendly.

What keeps this from being a 5/5 review is that we somehow had to pay the 19% IVA tax despite being foreigners. My Spanish is bad, and when we checked out dead early Christmas morning the only staffer present, the night manager, spoke no English (or French... or Russian...) at all. Not his fault, but we couldn't make ourselves understood that we didn't feel we needed to pay the IVA, or, if we had to pay it on the spot, we needed to be told how to get it back. At the other hotels we stayed at in Chile, the Front Desk was able to wip[e the IVA off the bill once they saw our passports. On our next stay we will ask at check-in.

Room Tip: Get room 1 or 2 on the main floor. Private shared patio between the two rooms.
  • Stayed: December 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Shawnino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelBoutique17, Director de Recepción at Hotel 17, responded to this reviewResponded 17 January 2018

Dear Shawnino,

Again, thank you very much for your opinion and mainly for taking the time to rectify the non-collection of IVA.
We understand the confusion because the person who attended him had problems with English, we assume our mistake too, our staff is specializing even more to learn English and to have a more fluid conversation and avoid any kind of confusion.
We reiterate your thanks for rectifying the IVA problem, we hope to receive them again in our hotel with an even better service.
Thank you very much, have an excellent day.

Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2018

We had 2 nights here after our cruise round South America. We were unable to get a sea view room, although were offered one for our first night only - after we'd unpacked! So whilst we enjoyed the view at breakfast we had a street view (NB described as mountain view but no mountains in view from the 1st floor).

The rooms are modern, not much storage space as others have said.But enough if you're out all day - only the bed to sit on to relax.

We used the hotel parking, mainly so we were relaxed about the hire car; very tight squeeze to get into the garage.

The staff were very friendly/ helpful, although not all had good English - but much better than our Spanish ;-)

The best thing is the location - lots of shops and restaurants, plus amazing views. Very safe area.

  • Stayed: November 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank banstead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelBoutique17, Director de Recepción at Hotel 17, responded to this reviewResponded 17 January 2018

Dear banstead,
First of all we want to thank the time it took to leave us your opinion and valuation of our hotel. The truth is that for us it is extremely important to know your experience in order to improve our service more and more.
We are very happy that your experience in our hotel and the city of Valparaíso has been absolutely excellent, our staff is improving every day their English to have a more fluid communication.
We hope to receive them again very soon, have an excellent day.

Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2018

We stayed here three nights prior to a cruise (from Puerto Central) and were very pleased with this hotel. Our room was on the harbor side and the floor to ceiling panoramic views were terrific. The hotel is small - about 12 rooms on three levels with a bar and restaurant in the bottom level (below lobby). The view room was well appointed and very comfortable with room darkening shades. The lobby and restaurant levels have sizable balconies with tables and beautiful views. Staff were very professional and accommodating. The restaurant is excellent (maybe a little high priced, but worth it). Several people raved about the octopus - best ever - but we stayed with lamb and beef. Our package included breakfast and it was a very well appointed buffet - top notch. The location is central to downtown and the higher hills with plenty of good restaurants and markets. Be aware there is some climbing to do to get from down town to this location, but it is easily accessible by car/cab. Highly recommend.

Room Tip: Best rooms are probably the two top level on the harbor side
  • Stayed: December 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Bill C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelBoutique17, Director de Recepción at Hotel 17, responded to this reviewResponded 17 January 2018

Dear Bill C,

First of all we want to thank the time it took to leave us your opinion, for us it is always important the feedback with you to improve our service.
We are very happy that your stay with us has been excellent, that fills us with satisfaction and happiness. Your opinion is very detailed and will also serve other people who want to stay with us, however we will continue working to improve our service and be even better.
We hope to receive you again at our hotel very soon.
We hope you have an excellent day.

Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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