We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (1,865)
Filter reviews
1,865 results
Traveller rating
1,150
535
135
30
15
Traveller type
Time of year
LanguageAll languages
More languages
1,150
535
135
30
15
Show reviews that mention
All reviews the executive lounge celebrity cruise bistro latino la hacienda smoothie bar yellow cab breakfast buffet lobby bar beautiful hotel galapagos islands business center old town rooms are spacious bottled water roses silversea airport
Filter
Updating list...
91 - 96 of 1,865 reviews
Reviewed 21 March 2018 via mobile

We spent 4 nights in Quito and everyone has been courteous and helpful. The smoothie station and all the fresh fruits are wonderful options for breakfast. I did not get the lady's name working at the egg station. Thank you for working so efficiently with the multiple omelet orders yet keeping that genuine morning smile!

Special thanks to Francisco and Claudia in the business lounge - knowledgeable and helpful despite our random questions and odd requests.

Marriott Quito is a wonderful hotel but it is the service the entire team pulls together that gives them the 5 stars.

*$25 fixed taxi price from airport to hotel.

Stayed: March 2018, travelled with friends
Thank Doko318
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roxana Z, Marketing Coordinator at JW Marriott Hotel Quito, responded to this reviewResponded 26 March 2018

Dear Doko318,

Wow! You did stay enough time to make the most of everything we have to offer. We are happy that you enjoyed our 5 star services and tried our delicious breakfast buffet! Did you mix your favorite fruits at the smoothie bar? We are also glad you tried our exquisite omelets. As a JW brand we believe that extraordinary experiences start with people who love what they do.
It is great you were also able to visit our Executive Lounge and that our service exceeded your expectations! As a luxury brand we are always aiming to go outside the box and make our guests feel at home.

We will let Claudia and Francisco know about your comments.

We hope you visit us again soon!

Roxana Zaldumbide
Marketing Coordinator
JW Marriott Quito

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2018

Hotel and rooms are very nice, sport center was good, they have a hidromassage and a complete spa. It is in a good zone of the city and there were taxis anytime, good service. Views were greta (from my room I could see Cotopaxi´s top)

Stayed: September 2017
Thank EduardoMejiaC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roxana Z, Marketing Coordinator at JW Marriott Hotel Quito, responded to this reviewResponded 26 March 2018

Dear EduardoMejiaC,

Thank you for choosing to stay at JW Marriott Quito! We are glad you enjoyed your stay, our rooms, spa, gymnasium, location and service. As a JW brand hotel, we are always looking for ways to make every stay unforgettable and unique.
Our rooms were renovated in June 2016 with a modern look and amenities to make our guests experience memorable.
Our spa is complete because our brand aims guests to have an all in one experience.
We are happy you made the most out of our location, we have so many restaurants, bar, malls and La Carolina park. Plus, we are only 5km away from Quito's historical down town. We partner with an independent taxi company that provides guaranteed service anytime facilitating guest’s transportation.
We are pleased you enjoyed your room view, Cotopaxi Mountain is incredibly amazing! Additionally, by being part of Marriott International, we guarantee the best service and quality for all of our guests.

Hope you visit us again soon!

Roxana Zaldumbide
Marketing Coordinator
JW Marriott Quito

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2018 via mobile

Brilliant hotel with wonderful service.

The pool, rooms and dining and reception areas are wonderful.

The rooms are luxurious and the lounge was amazing. It had great food and the service was impressive.

I would definitely recommend the stay.

The spa manager was highly profession and an asset to the Marriot name.

Stayed: February 2018, travelled as a couple
Thank KBBB2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roxana Z, Marketing Coordinator at JW Marriott Hotel Quito, responded to this reviewResponded 24 March 2018

Dear KBBB2018,

We appreciate all of your comments about our hotel facilities, amazing service and exquisite food. Our Health Club has the most astonishing pool in Quito! It is an amazing oasis with lots of colorful gardens and waterfalls that surround it. Our rooms were renovated on 2016 and we took all recommendations from our guests to make them modern and succeed expectations. Everything our chef’s cook is made with high quality ingredients this is why our food is so good. Thank you for mentioning our impressive service, we always try to do our best and go above and beyond. As a JW Marriott, we follow Marriott International's standards and procedures and we follow the most important guide from our founder: "Put people first".


It would be great if you could come back soon! Thank you for your preference.

Best regards,

Roxana Zaldumbide
Marketing Coordinator
JW Marriott Quito

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2018 via mobile

The JW Marriott Quito is simply one of the best hotels I have ever stayed with. The lobby and restaurant are outstanding. The rooms are spacious and secure with incredible views of the mountains. The pool is great when the sun is out and the gym is massive and well equipped.

Stayed: March 2018, travelled with family
Thank Tyson J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roxana Z, Marketing Coordinator at JW Marriott Hotel Quito, responded to this reviewResponded 23 March 2018

Dear Tyson J,

We are so excited to know we are among your favorite JW Marriott hotels and that our lobby, restaurant, gym, room and pool exceeded your expectations. The windows in the roof of our lobby are designed that way so our guests can appreciate Quito’s beautiful mountains. As a JW brand hotel, we are always looking for ways to make every stay remarkable and distinctive. We hope you can visit us again soon.
Kind regards,

Roxana Zaldumbide
Marketing Coordinator
JW Marriott Quito

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2018

From the moment you step into the hotel the service is outstanding! Huge shout out to Jose Sandoval and Henry the chef in the executive lounge were so accommodating and just wonderful! I highly recommend this hotel. Been a few different times now.

  • Stayed: December 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Patricia4488
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roxana Z, Marketing Coordinator at JW Marriott Hotel Quito, responded to this reviewResponded 24 March 2018

Dear Patricia4488,

Thank you! You really experienced the true JW Treatment with genuine and happy associates that make our hotel so unique. By being a JW Marriott, we follow all of the services and quality standards of the brand. At JW Marriott Quito, we pride ourselves in having extraordinary people who work with a smile because they really love what they do. As Mr. Marriott always said, we "put people first" and that is what makes the difference.
We will let Jose Sandoval and Henry know about your positive comments regarding your excellent experience in our executive lounge.
We appreciate your comments and remarks, we hope you can come back soon!

Kind regards,

Roxana Zaldumbide
Marketing Coordinator
JW Marriott Quito

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews