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Reviewed 27 March 2018

The rooms are spacious and comfortable the hotel is very clean and you get the service you expect from Marriott. The check in and check out processes are easy. The lobby is big and affords lots of comfort. There is a gift shop and even a small mall with jewelry and art shops. There are choices for restaurants and a wholesome full buffet breakfast which is optional but, a nice way to start the day.

Room Tip: Request a room overlooking the military academy
  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank fheagle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roxana Z, Marketing Coordinator at JW Marriott Hotel Quito, responded to this reviewResponded 28 March 2018

Dear fheagle,

Thank you! By being a JW Marriott, we follow all of the services and quality standards of the brand. We are so glad you liked our rooms, lobby, gift shops, and restaurants.
Our rooms were renovated in June 2016, that is why they have a modern, beautiful and comfortable look. We renovated thinking in the best way to make our guests experience amazing.
Thank you for mentioning our lobby. Where you able to enjoy the mountains view from our lobby? The roof is made all with glass in order for our guests to appreciate such astonishing view.
Even though the breakfast is optional as you mentioned, we do agree that it is a great way to start the day! You have a complete breakfast with excellent options including smoothie station, eggs, breads and pancakes.

We would love to welcome you back soon!

Roxana Zaldumbide
Marketing Coordinator
JW Marriott Quito

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2018 via mobile

We stayed for one night. DH had become ill and the hotel we wanted was booked. The service from check in to check out was excellent. I had attempted to book on line while riding into Quito but the request did not go thru. I think we hit a dead zone in the mountains. Fabian helped me in the business center so we got a better rate and were able to join Marriott rewards. Room was huge. Bathroom was huge with wonderful hot water. Our bed was turned down! Lots of water in bottles. Nicest of all I had been given a rose at check in and was using my water bottle as a vase. Someone noticed and added a rose in a glass vase. It was a lot like staying in a high end American hotel with a wonderful helpful staff. I hope they pay all these folks well.

Stayed: March 2018, travelled as a couple
Thank roadieplanner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roxana Z, Marketing Coordinator at JW Marriott Hotel Quito, responded to this reviewResponded 27 March 2018

Dear Roadieplanner,

Thank you for your comments! I hope you enjoyed Quito and our fantastic mountain views! We are glad our service surpassed your expectations. As a JW brand we are always looking to go above and beyond, we focus on making our guests stay unforgettable.
Our rooms were renovated in June 2016 that is why they are so spacious, modern and beautiful. It is great you joined Marriott Rewards and that Fabian was helpful during the process.
We appreciate your remarks and we are glad you got a great deal, remember, we always have the best rates when you book directly through Marriott.com.
We are also happy to know that you enjoyed your rose. Ecuadorian roses are amazing! What color rose did you receive? My personal favorite is the light purple.

We hope you visit us again soon!

Best regards,

Roxana Zaldumbide
Marketing Coordinator
JW Marriott Quito

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2018 via mobile

Stayed at hotel prior to and following celebrity Galapagos Cruise. Arrived approximately midnight of the day preceding the cruise. Celebrity had a desk setup in the Lobby with our room keys and other necessities immediately available as well as a nice local drink. Bellhops were available and rapidly brought us and our baggage to our room. Nice Lobby lots of roses. Large room with a comfortable bed and a nice view of the city. Good Wi-Fi. Great hotel to spend a few nights in Quito

Stayed: March 2018, travelled as a couple
Thank travelrads
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roxana Z, Marketing Coordinator at JW Marriott Hotel Quito, responded to this reviewResponded 24 March 2018

Dear Guest,

Thank you for your comments! How did you enjoy the Galapagos Islands and your cruise? We hope your vacations went incredible and you had an outstanding time in the Galapagos Islands.
We are happy that your stay was pleasant and that you felt the JW service since you entered our front door. Our lobby is decorated by our exceptional florists who use colorful and great quality Ecuadorian roses. Our rooms were recently renovated in 2016 with a modern look to make clients experience even better.
We are glad you felt the JW treatment and hope you can visit us again soon!

Roxana Zaldumbide
Marketing Coordinator
JW Marriott Quito

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Reviewed 21 March 2018 via mobile

We spent 4 nights in Quito and everyone has been courteous and helpful. The smoothie station and all the fresh fruits are wonderful options for breakfast. I did not get the lady's name working at the egg station. Thank you for working so efficiently with the multiple omelet orders yet keeping that genuine morning smile!

Special thanks to Francisco and Claudia in the business lounge - knowledgeable and helpful despite our random questions and odd requests.

Marriott Quito is a wonderful hotel but it is the service the entire team pulls together that gives them the 5 stars.

*$25 fixed taxi price from airport to hotel.

Stayed: March 2018, travelled with friends
Thank Doko318
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roxana Z, Marketing Coordinator at JW Marriott Hotel Quito, responded to this reviewResponded 26 March 2018

Dear Doko318,

Wow! You did stay enough time to make the most of everything we have to offer. We are happy that you enjoyed our 5 star services and tried our delicious breakfast buffet! Did you mix your favorite fruits at the smoothie bar? We are also glad you tried our exquisite omelets. As a JW brand we believe that extraordinary experiences start with people who love what they do.
It is great you were also able to visit our Executive Lounge and that our service exceeded your expectations! As a luxury brand we are always aiming to go outside the box and make our guests feel at home.

We will let Claudia and Francisco know about your comments.

We hope you visit us again soon!

Roxana Zaldumbide
Marketing Coordinator
JW Marriott Quito

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Reviewed 21 March 2018

Hotel and rooms are very nice, sport center was good, they have a hidromassage and a complete spa. It is in a good zone of the city and there were taxis anytime, good service. Views were greta (from my room I could see Cotopaxi´s top)

Stayed: September 2017
Thank EduardoMejiaC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roxana Z, Marketing Coordinator at JW Marriott Hotel Quito, responded to this reviewResponded 26 March 2018

Dear EduardoMejiaC,

Thank you for choosing to stay at JW Marriott Quito! We are glad you enjoyed your stay, our rooms, spa, gymnasium, location and service. As a JW brand hotel, we are always looking for ways to make every stay unforgettable and unique.
Our rooms were renovated in June 2016 with a modern look and amenities to make our guests experience memorable.
Our spa is complete because our brand aims guests to have an all in one experience.
We are happy you made the most out of our location, we have so many restaurants, bar, malls and La Carolina park. Plus, we are only 5km away from Quito's historical down town. We partner with an independent taxi company that provides guaranteed service anytime facilitating guest’s transportation.
We are pleased you enjoyed your room view, Cotopaxi Mountain is incredibly amazing! Additionally, by being part of Marriott International, we guarantee the best service and quality for all of our guests.

Hope you visit us again soon!

Roxana Zaldumbide
Marketing Coordinator
JW Marriott Quito

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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