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All reviews the club lounge four points major shopping soccer stadium large mall business district room service is excellent hotel breakfast buffet excellent stay fitness center rooms are comfortable would highly recommend this hotel convenient location galapagos islands old town spg
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Reviewed 9 August 2018 via mobile

This was an excellent hotel. The staff were so helpful and went out of their way to ensure that we were ok. Our flight was delayed by 14 hours and they helped re-check our flight details and cancel and rearrange taxis. Despite us changing plans, they never moaned and were exceptionally helpfully. A special thanks to the front desk. We used the gym which was great. Again thanks for the great service, use of robes and water. A special thanks to the restaurant and excellent and good value pizza. All served with a smile. Good range of drinks to help yourself to in re period . Comfy beds and clean rooms. There is nothing else that we could have asked for. Great stay and hopefully we will stop over again soon. Thank you for some of the best service that we have had anywhere in the world.

Stayed: August 2018, travelled with family
Thank 983lh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheUIO, Manager at Sheraton Quito, responded to this reviewResponded 30 August 2018

Dear L H,


Thank for writing this amazing review about our hotel. It's great to read that you had a fantastic experience and that you felt the warmth of our service and enjoyed everything our hotel has to offer. It is great to see that we exceeded your expectations

We assure you that we will be commending our staff for their participation in making your stay a memorable experience.

We certainly hope to see you back again on your next visit to Quito!

Warm regards,

Michel Thorin
General Manager



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2018

the overall receiving is good at this hotel. Thank You for providing such quality of service at the hotel. I enjoyed the stay over there during my trip to Quito. Over all the hotel is good for staying

  • Stayed: June 2018, travelled solo
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Review collected in partnership with this hotel
Thank Pavan534
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheUIO, Manager at Sheraton Quito, responded to this reviewResponded 30 August 2018

Dear Pavan534,

Thank for writing this amazing review about our hotel. It's great to read that you had a fantastic experience and that you felt the quality of our service and enjoyed everything our hotel has to offer.

We certainly hope to see you back again on your next visit to Quito!

Warm regards,

Michel Thorin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2018

Natalie and Annabel were both very helpful. Disappointed that the front desk did not have paperwork for the foreign visitor IVA (VAT tax) refund at time of check- out. That is over $400.00 which I could have gotten back. A bill in English would also have been useful.

  • Stayed: July 2018, travelled on business
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Review collected in partnership with this hotel
Thank 244ejonak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheUIO, Manager at Sheraton Quito, responded to this reviewResponded 30 August 2018


Dear 244ejonak,

We would like to thank you for this feedback and for your preference to our brand. Your opinion assists us through our continuously process of improvement. However, please, accept our sincerely apologies for not having succeed yours expectations during your check out time

Certainly, this feedback assists us to set a higher standard of quality and efficiency. Looking forward to host you soon.

Warm regards,

Michel Thorin
General Manager

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Reviewed 7 August 2018

I was there in Sheraton during the month of July.. it was very stay.. hotel was near to lot of shopping malls and restaurants. Hotel provides you with lot of amenities which are required for self cooking..

  • Stayed: July 2018, travelled on business
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Review collected in partnership with this hotel
Thank Ramak1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheUIO, Manager at Sheraton Quito, responded to this reviewResponded 30 August 2018

Dear Ramak1984,

IThank you for rating us and for sharing your experience with us. it is great to see that we met your expectations and that everything was excellent.

We look forward to your next visit to Quito and to hosting you again!

Best Regards,

Michel Thorin
General Manager

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Reviewed 6 August 2018

Good location, Good Service ! The hotel is very close to the big shopping center, stadium and many local & international restaurants. Recommended to stay here. One thing is that it's quite far away from Quito Old Town.

  • Stayed: July 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank Curiosity10125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheUIO, Manager at Sheraton Quito, responded to this reviewResponded 30 August 2018

Dear A TripAdvisor Member,

It is great to hear that you had a good stay with us! Thank you for taking the time to review our hotel!

We hope you will come back and visit us soon!

Warm regards,

Michel Thorin
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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