We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lock in the lowest price from these sites
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Nearby Hotels
Reviews (448)
Filter reviews
448 results
Traveller rating
140
145
86
37
40
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
140
145
86
37
40
See what travellers are saying:
Selected filters
Filter
Updating list...
52 - 57 of 448 reviews
Reviewed 11 October 2016

Walked in room and pulled on Drape cord and Drapes fell to floor.The A/C didn't work and they replaced it with one that Blew more hot Air into room than it blew cold. Asked several times in our 2 week stay for another room and never got one. Will not stay again

Room tip: Stay at another Hotel
Date of stay: August 2016
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank huntertr7
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 September 2016

Hotel is OK but I am sorry to say that the restaurant wasn' t good. Very bad meet and also the service. For the breakfast I was waiting 20 minutes for 2 eggs. And for this level of hotel, in my opinion, should be more variable.

Date of stay: August 2016
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank mauriziomS5371EY
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paola C, Director de Relaciones con Clientes at CPlaza Hotel, responded to this reviewResponded 16 September 2016

Dear maurizionmS5371EY:
Tanque you for your time and feedback.
We are sorry and receive our apologize for the inconvenience.
We´ll take action over your recommendation because your opinion is very important to us.
Sincerely,
Paola Cárdenas

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2016

Confusion between what I read online with what I got. It said 2 rooms, 2 beds. What that means is that there is 2 beds in 1 room and the other room is for the living/dining room. Than I changed to the 2 room, 3 beds, that was worst, it was a single room with 3 beds with no divider or living/dinning room, I don't understand. The overall set up was really simple, nothing fancy. It was good, but not very good, I was expecting better. The price is better online, 1/2 the price.

Date of stay: August 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Sandy L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 August 2016

The Hotel has a great Location just opposite of the Shopping mall and the Carolina park and public transport is right there, too.
The interior is old and the lighting is very poor, also in the rooms. Some lamps were not working at all.
It certainly has not the standard of a 5 star hotel and would need a big makeover.
But we had 2 suites at a very low rate and the beds were very comfortable.
The rooms were rather chilly as the windows were not tight and it gets cold at night. It was also rather noisy.
The staff was very friendly, but the service in the restaurant was slow and also the staff offen disappears and as there were only few guests we had to wait before we could place an order.
The parking lot also was often without staff, so we had to open and close the gates ourselves.

Date of stay: August 2016
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank Barbara C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paola C, Guest Relations Manager at CPlaza Hotel, responded to this reviewResponded 26 August 2016

Dear Barbara C:
Thank you for your time and comments. Certainly, our location es the best in Quito, near of all facilities you need.
Regarding the restaurant service small staff I think at that time, shift changed. We will look to strengthen these areas of customer care.
We will take into account their comments regarding parking.
Best Regards,
Paola Cardenas

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2016

We stayed in different hotels during our stay in Ecuador, this was definitely the best room and the best service we got. Location is excellent! You are close to bars, restaurants, the mall is accross the street, the two floor city bus tour leaves from across the street, you can walk around La Carolina park. Great hotel! I definitely recommend it.

Date of stay: July 2016
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank 101diana
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paola C, Guest Relations Manager at CPlaza Hotel, responded to this reviewResponded 26 August 2016

Dear 101diana:
Thank you very much for your comment and rating, it is always good to have your feedback.
We look forward to your visit again!!
Regards,
Paola Cardenas

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews