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Reviews (1,170)
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Reviewed 15 October 2017 via mobile

Our room was beautiful and clean. We stayed in the suite at the top of the building. Unfortunately the music at the disco across the street goes til 5am. If you can sleep with the all night beat or if you don’t go to bed until 5am this is the place for you! There are rooms at the back of the hotel that could be more quiet . The breakfast was amazing and they had a fire in the courtyard fire place on brisk mornings.

Stayed: October 2017, travelled as a couple
1  Thank deesdtt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolina S, Director de Relaciones con Clientes at Tierra Viva Cusco Plaza, responded to this reviewResponded 19 October 2017

Dear deesdtt,

We would like to thank you for sharing your experience at Tierra Viva Cusco Plaza. We are sorry that you experienced noise issues that did not allowed you to enjoy your experience.

Hopefully, we will be able to take care of you again at Tierra Viva and show you that we are committed to ensure everyone's to have an unforgettable experience.

Best regards,

Carolina Saenz
Guest Relations
Tierra Viva Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2017

We were forced to book the Terra Viva last minute because we couldn't get a room at the Sonesta upon our return from Machu Picchu.

While the staff were friendly, we weren't at all pleased with the room assigned us (same level as the lobby), which was away from the little court yard that is advertised. I forget the room number, but it appears to have been some utility shed converted into a room rather than being part of the colonial style building proper. The fact that it was at the same level as the Calle de Suecia (where there are night clubs just steps away) ensured that we heard every vibration and learned the lyrics through the night. Because this was not a proper room in the actual building, it was also much cooler.

It is close to the Plaza de Armas square, but it is also very inaccessible to cars, so make sure you're not hauling heavy luggage because you will have to negotiate some stairs and sloped cobblestone streets on foot.

Breakfast was just average in breadth and quality, but it was nice that they offered 2 beers and some soft drinks inside the room cooler free of charge.

We feel we overpaid and could have found similar accommodation in a hostel.

Room Tip: Don't stay in the rooms on the lobby level.
  • Stayed: October 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Rafal L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolina S, Director de Relaciones con Clientes at Tierra Viva Cusco Plaza, responded to this reviewResponded 17 October 2017

Dear Rafal,

Thank you for letting us know about your impressions about our Tierra Viva Cusco Plaza and we regret that were not totally satisfactory.

We really value the feedback from our guests because it helps us improve our service every day as we are committed to ensuring that every stay at Tierra Viva Hotels is as pleasant as possible.

Hope to welcome as our guest again soon.

Best regards,

Carolina Saenz
Guest Relations
Tierra Viva Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 October 2017

I loved EVERYTHING about this hotel - especially the exceptionally helpful & friendly staff. Excellent location close to Plaza de Armas. Free airport shuttle. They arranged a very cheap taxi transfer from Poroy train station. I was sick with a stomach bug, and the staff arranged transport to the doctor for me (Victor, one of the porters, fawned over me, offering water & blankets while I waited for the driver). Our first night at the hotel, Victor also went out at 11pm and bought extra water for us (2 half-liter bottles come free with the room, but we wanted more and Victor happily helped us because we were exhausted from traveling).

Our rooms were AMAZING. We asked for rooms facing the courtyard which the staff happily reserved for us. Our rooms had windows with wooden shutters so they were dark and quiet at night. Comfortable bed & pillows. Excellent bathtub. The website pictures don't do the rooms justice (large rooms with gorgeous antique-looking furniture).

The staff even surprised me with a piece of birthday cake for my birthday!! My emails were always answered thoroughly and promptly. Very nice buffet breakfast with an excellent variety of hot and cold food which can be eaten in front of the fireplace in the courtyard. Coco leaf tea & coffee available 24/7. Really nicely priced for the location and amenities. I cannot say enough about how amazing this hotel is.

Thank you to the Tierra Viva Cusco Plaza staff for making our stay exceptional. :)

Room Tip: Get a courtyard room - very quiet & dark at night
  • Stayed: September 2017, travelled with friends
    • Value
    • Location
    • Service
1  Thank Denise5150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolina S, Director de Relaciones con Clientes at Tierra Viva Cusco Plaza, responded to this reviewResponded 5 October 2017

Dear Denise5150,

Thank you so much for your lovely comment about your stay at our Tierra Viva Cusco Plaza!

Our mission at Tierra Viva is to contribute to make everyone´s trip an unforgettable experience. And for us, help our guests and take care of them is part of our passion for service and love for our work.

At Tierra Viva we have hotels in Lima, Arequipa, Cusco, Sacred Valley, Machu Picchu and Puno and in all of them you will find the same quality of excellent service that characterizes Tierra Viva.

Once again thank you and we hope to have you again with us in the near future.

Best regards,

Carolina Saenz
Guest Relations
Tierra Viva Hotels


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Reviewed 30 September 2017

We stayed at Tierra Viva Cusco Plaza twice: before our trip up to Machu Picchu again on the return. It's very close to the Cusco main plaza with the shops and restaurants. Our rooms were very nice and the staff was so friendly and helpful. They stored our luggage while we were at Machu Picchu and then had it ready in our room on the return. Breakfast was nice although not big selections. Although the nearby teen night club was quite loud, the noise was not a problem in our rooms (303 and 204). Since the street is closed to cars, we were dropped off down by the plaza to trudge uphill to the hotel. Drop-off at the top of the street would have been easier with a downhill walk to the hotel. Wifi worked quite well and there was complimentary water, soda and beer in the rooms.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Service
Thank VW49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolina S, Director de Relaciones con Clientes at Tierra Viva Cusco Plaza, responded to this reviewResponded 30 September 2017

Dear VW49,

Thank you for your comment and for letting us know about your stay at our hotel. We regret that your impression of our hotel did not cover your expectations. Please be sure that we take your feedback to improve our service and we truly thank you for letting us know about your experience.

Hopefully, we will be able to take care of you again at Tierra Viva and show you that we are committed to ensure everyone's to have an unforgettable stay.

Best regards,

Carolina Saenz
Guest Relations
Tierra Viva Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2017 via mobile

We stayed at this hotel three different times between our travels in Peru. The rooms were very nice and clean and the staff was very helpful. They allowed us to store our belongings in their storage while we traveled and upon return always had our things in our hotel room waiting for us. People complain sometimes about the clubs that are close by. The first two times we stayed here we stayed on the lower level and heard no noise, however the third time we stayed on the second level and that was the only night that we heard a little of the club scene going on. Yes it was a little annoying but probably not enough to ruin my night. I have Wi-Fi on every level of the hotel and for the most part the Wi-Fi worked great. The breakfast was amazing in the morning. I have no complaints at all. Absolutely love this hotel and would recommend it as a place for anyone to stay while staying in Cusco.

Stayed: August 2017, travelled as a couple
Thank CindyTTU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolina S, Director de Relaciones con Clientes at Tierra Viva Cusco Plaza, responded to this reviewResponded 30 September 2017

Dear CindyTTU,

Thank you for your excellent comment!! We are very happy to know that you really enjoyed your stay at Tierra Viva Cusco Plaza.

Comments like yours are very motivating and encourage us to continue our mission to help our guests to enjoy the destination they visit.

We hope to have you again at Tierra Viva very soon!

Kind regards,

Carolina Saenz
Guest Relations
Tierra Viva Hotels

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