I stayed at this hotel for two weeks. On arrival the host was very friendly and accommodating. I had some items that needed to be refrigerated and that was accommodated. I find the younger staff to be much friendlier and those on the reception area to be helpful and friendly.
Yes there was road works but that was every where in Zagreb and out of their control and the active road work was finished within two days in the left side towards the hotel. The right side still needs completion but was not active throughout my stay.
Our office uses this hotel regularly and so does a lot of tour buses so for most of the time spent here we had three to four or even more buses coming in per day, so it does get busy there.
Near city centre, half an hour walk ( I did it was amazing for exercise)
Clean linens for room, can have room service daily if needed
Have hairdresser for those who that will be of interest to
Club Laguna for those who like that type of activity
Good parking, free
Frequent by families
Smoke free ( people smoke in their rooms and ventilation is dated so it circulates in your room if you are near the area of the smoking)
There was internet router by floors which makes the internet stronger though you need to sign in every time you use it and it was free.
TV had a station in English that I could watch
You cannot access an iron until after 8:00 a.m.,not helpful, most guest have already left and if you get in too late which is defined by the time the environmental or cleaning staff leave forget it, cant get an iron and the person on the night duty will tell you they are the only one and they cant go get it for some reason as no staff here, until 8:00 a.m that went on for two days. Remember I stayed here two weeks, needed to sharpen some clothes that got crushed, never happened.
No kettles in room, hot cup of drink at the end of he day can be very relaxing for some.
The breakfast while there was a wide spread for meat eaters, not much thought is given to vegetarian, especially vegan, except for the healthy looking bread and jam. For an eater like me there was just apples and oranges for the first two days and often they are battered and starts to become putrefied as no one checks the basket or the quality of what goes in there. It took a lot of "to and fro" to finally get a meal I can eat but once that was sorted it improved significantly. Points for management, having the same spread of food daily for people who stay in the hotel does not help. A more varied diet would me nice and good fruit salad.
Secondly evening restaurant did not have vegan and vegetarian choices. The soup even the vegetable soup was cooked in a beef broth that no longer makes it vegetarian and vegan, I was disappointed.
Because of the frequency of guests, management does not seem to have any interest to update the hotel, it is dated, so are the rooms and the shower does not release water properly. The carpets could do with some changing and like wise the room and the furniture. There is an implied sense of even if you go we will get others, might not be said but very implied by body language of some staff.
One shower gel given, the place was very hot, be sparing when you take a shower and don't wash hair too often because the next one will be at the end of your day when you return.
Noisy sometimes late after 12:00 especially if a coach arrives late.
The gym is no longer operating, please remove the sign that shows direction to gym, it is misleading. You can't get more than a three stars without a gym
Staff need to be more informative about the local areas so they can answer question how to find thing and places, or give a map of the area
Staff can be friendly in totality, not speaking English or another language does not excuse your face from being unfriendly.
I was on the third floor, I could only see buildings through my window.
I hope if I return next year, I will have the opportunity to say these things have improved or starting to improve.
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- Also Known As:
- Laguna Hotel Zagreb