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All reviews speaking english wellness centre great hotel mini bar city centre hotel room first floor reception staff one night stay croatia
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9 - 14 of 218 reviews
Reviewed 17 October 2017

Nothing really outstanding at this hotel, but no big negatives either. Room was quite spacious, nice and clean. There were quite many electric plugs and the WiFi connection worked well. Breakfast was not very good - continental standard, but nothing extra. The staff could behave better. They didn't give me a single smile. On top of that, they charged me price slightly bigger, than what was agreed on the booking (by booking.com).

Date of stay: April 2017
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank mika_koshonson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2017

Stayed for two night at the hotel.
the hotel is very nice and clean, but the food - dinner - was terrible.
when I ask the manager in charge why this is the food so worse in a four star hotel, she said it is because the agency request.
I Do not recommend to eat in this hotel.

Date of stay: August 2017
Thank MarioWa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunja P, Manager at Hotel Phoenix, responded to this reviewResponded 27 September 2017

Dear Guest,
I am sorry that you didn't like the food in our restaurant.
I hope that next time you will try something that you will enjoy.
Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2017

We stayed here on our last day vacationing in Croatia. Close to the airport and free shuttle bus.
Specious, modern, clean room, nice bathroom. WiFi wasn't working well.... friendly staff explained the problem.
A lot of TV chanels​. Food and service in the restaurant needs some improvements.

Date of stay: May 2017
Thank MarthaSAjax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunja P, Manager at Hotel Phoenix, responded to this reviewResponded 11 July 2017

Dear Guest,
thank you very much for choosing of our hotel for your stay in Zagreb and such a nice comments,we so highly appreciate that you enjoyed your last day of holiday here and felt comfortable.
We hope you will be back soon because until then we will improve restaurant offer.
Have a nice summer,
Best Regards Your hotel staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2017 via mobile

Very good accomodation. Breakfest great but Dinner was very poor for that money. Massage was great.Friendly staff.Nice and clean room.There's a nice gym and a spa. Sauna is very good.And there is no swimming pool.

Date of stay: December 2016
Trip type: Travelled as a couple
Thank active-destination
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunja P, Manager at Hotel Phoenix, responded to this reviewResponded 30 May 2017

Dear Guest,
thank you kindly for taking the time to share your personal experience from your recent stay with us at hotel Phoenix.
I am very happy to read that you had wonderful experience with us. We certainly look forward to the pleasure of welcoming you back in the very near future.
Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2017

Hotel Phoenix was top, personell is very friendly, compliant. The complete hotel is very clen and it has great location near to Zagreb, appropriate also for business trips. Also perfect, because of wellness service. We will definitly come again.

Date of stay: January 2017
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank Freundin1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunja P, Manager at Hotel Phoenix, responded to this reviewResponded 30 May 2017

Dear guest!

Thank you for your nice words.
We are looking forward to welcoming you again.

Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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