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Reviewed 4 October 2022 via mobile

My wife and I spent 2 nights at the intercontinental in San Salvador. We are currently travelling through Central America over 5 months and decided to stay somewhere a little bit more expensive in San Salvador due to safety concerns. The intercontinental was perfect for this. There was good security on site. The wifi worked well. The bed was large and comfortable. The room was clean and well equipped with air conditioning, TV, etc. Staff were friendly. On site dining options were appreciated. There was a metro central hall directly across from our room, as well as a large highway but the double glazed windows meant we didnt hear any noise at all. The gym facility was good, although they would benefit from getting a leg press and lateral pull down machine. We were able to get a local tour company to pick us up from this hotel and take us around the city with door to door service.

Overall we had a wonderful stay and were sad to leave.

Date of stay: October 2022
Trip type: Travelled as a couple
1  Thank RowanH336
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 26 September 2022 via mobile

I have been staying at this hotel for 25 years now. My first time visiting this hotel was in July 1997. To this day it is an excellent hotel! However, recently the showerheads have been changed from Speakman any stream showerheads that gave you the most wonderful shower you can imagine to water saving rain flow Showerheads that conserve so much water that after a seven minute shower my legs were still dry! After I exited the shower my body itched all over because so little water had been deposited onto it during the shower. This type of shower experience I would completely expect from a Holiday Inn or Holiday Inn express. This is not the type of experience I expect and demand from an intercontinental property!

Room tip: Great Hotel, encourage the management to re-install the Speakman Anystream shower heads.
Date of stay: September 2022
Trip type: Travelled on business
Thank MikeD38
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 2 March 2022

InterContinental San Salvador - Metrocentro Mall

My husband and I stayed here November 2021 for our anniversary. The hotel is in a perfect location with direct access to the Metrocentro Mall and many other things to do in this amazing city. The staff and front desk were extremely courteous and helpful. The hotel was extremely clean and very equipped with social distancing signage and hand sanitizer stations throughout the hotel.

Room: My husband and I are InterContinental Ambassadors, so we received a guaranteed upgrade. The room itself had a wonderful view of the city and the Metrocentro Mall. It still remained super quiet in spite of the close proximity to the shopping centers. The room was clean, and the bed and pillows were very comfortable. The bathroom was very modern, and the shower/tub had great water pressure. My only complaint was that the water temperature often varied from lukewarm to hot depending on the time of day.

Onsite Dinning: The onsite restaurants were okay for last minute dinning, but nothing was memorable considering the price. During our stay, we dined at the Faisca do Brasil and Picasso. The other restaurant Nau lounge was closed during our stay. Again, if you are looking for better fine-dining options, try Brutto El Salvador, La Gastroteca, or La Melangerie. In addition, do not be afraid to dine at some of the delicious local restaurants in the city center.

Pool/Gym/Spa: The pool and gym were both small but workable and the spa services were magnificent and really great for the value. My masseuse was magnificent, and the spa treatments were PERFECT! Just make sure you book your treatments upon arrival because spa slots fill up quickly.

Overall, the hotel made our stay in San Salvador extremely comfortable. I do believe that while some improvements to the dining options can be made, the hotel overall is quite solid and the hotel’s location cannot be beat. My husband and I would definitely stay here again.

Room tip: Views of the city are WONDERFUL!
Date of stay: November 2021
    • Value
    • Rooms
    • Service
2  Thank Shanina1958
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 14 February 2022 via mobile

This is my first visit to El Salvador and infact to any Central American country. Stayed in village hotel before moving into this city hotel. Due to huge cultural difference I was not expecting few obvious facilities which are there in other hotels in different parts of the world.

But this hotel is disappointing in so many ways. You will get luke warm water in shower, no concierge ( of course there is a big board which says concierge), locker didn’t work, website says weekend offer breakfast free when we checked in we understood that breakfast is free for weekend only not other days…it could be bad communication but I felt cheated.

Room was good, slept well all days. Internet works fine. Breakfast was fine. They make good cheese omelettes. Didn’t try any ofn their restaurants so can’t comment.

Room tip: Largest mall is just across the road but no high end stores so mall is all cluttered.
Date of stay: February 2022
Trip type: Travelled with family
1  Thank Shilpach2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
IHG Service, Owner at InterContinental San Salvador - Metrocentro Mall, responded to this reviewResponded 28 February 2022

Hello Shilpach2015,

Thank you for choosing to stay at our hotel and for sharing your experience.

While I am glad you appreciate our rooms, internet connection, breakfast, and you had a quality sleep during your stay, your comment about the shower's water temperature, concierge, locker, website's information about the weekend free breakfast has caught my attention. What you described is definitely not the kind of experience we want any of our guests to have. We strive to offer the type of hospitality our guests value most where the essentials are done exceptionally well, but that did not happen on your visit. I am sorry for the letdown. I've shared your feedback with our management team, and I trust that they will use this as a reference to help us further improve the quality of our guests' experience.

I hope to get another chance to host your next visit as we promise to make the value of your experience worth it for all the right reasons.

Yours in hospitality,

Jeraldine R.
Case Manager
IHG Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2021 via mobile

It was a quick business trip, but felt well taken care of. Everything was clean. And sanitizer station through out the property. Fridge in the room was nice. Comfy bed and pillows. Staff were very polite and courteous. I couldn’t get the showers as hot as I wanted but I guess that’s my preference. Centrally located in business area, and conveniently across from the mall. Many choices of food from fast food to nice restaurants.

Date of stay: February 2021
Trip type: Travelled on business
3  Thank holagato1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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