From the person at the door that greets you all the way to housekeeping, the service was wonderful. The staff were friendly and courteous. The room was average, and dated, although it had all the amenities you expect to see: shower cap, toothpaste, blow dryer, etc...Staying on a VIP floor gives you a couple free cocktails and finger food at your disposal,. But the hotel is showing its age, the elevator is slow, and you can just see the greatness of the hotel may have been about 30 years ago. The hotel is located close to nice eating establishments and close to many of my meetings.