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Reviews (542)
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All reviewsthe world trade centernice breakfast buffetvolcano viewsome great restaurantspupusasbusiness tripvery pleasant stayvery nice hotelbusiness centerrooms are spaciousgreat poolomeletthe air conditioningcentral americagymwtcoat
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Reviewed 31 March 2018

I had a double room for single use and was very comfortable. The room has every expected feature, including a nice, large bathroom. Sometimes one should let the water run for a little while for the hot water to come, especially when staying on the upper floors. The elevators are large and quick, though sometimes the card reader balks at recognising your room card - it must be read for the elevator to recognise your floor designation. Service at the reception is excellent, including their being able to change large dollar bills into smaller denominations (not something always available elsewhere). There is a relatively small pool area as well as a gym. The restaurant is large and has a terrace outside offering additional space. The buffet breakfast and lunch are first class, offering a large variety of choice. I was not quite as impressed with the à la carte menu - ingredients, again, were first class, but the kitchen staff did not always prepare international dishes so as to do them their proper honour. Service was very good. There is a bar adjacent to the reception and restaurant areas. There are conference facilities as well as a couple of shops in the hotel. There is a number of good restaurants in the vicinity of the hotel.

  • Stayed: February 2018, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Stranats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Experienc... C, Front Office Manager at Crowne Plaza Hotel San Salvador, responded to this reviewResponded 3 April 2018

Thank you for your review. It has been shared with all of our staff. We are delighted to learn you enjoyed your stay. We strive to provide great service and are very proud of our team. For us, it is really important to learn about you experience; thank you for sharing your thoughts! We hope you will visit us again on your next trip to San Salvador.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2018 via mobile

I have stayed at this hotel for business many times, at least 15 different stays. It is a great hotel. The staff is awesome. The breeze through the lobby is memorable.
Breakfast on the terrace is great.

Stayed: March 2018, travelled on business
Thank kwaltz56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Experienc... C, Guest Relations Manager at Crowne Plaza Hotel San Salvador, responded to this reviewResponded 21 March 2018

Dear kwaltz56,

Thank you for this fantastic review. Our staff strives to create memorable experiences; we are overjoyed to learn you had a pleasant stay. We appreciate your comments and will share them with everyone in our team. We hope you will visit us again on your next trip to San Salvador so you can enjoy our breakfast again and the service of our staff.

Sincerely,

Alejandra Rivera

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2018

Great amenities, Excellent Staff, Exquisite breakfast buffet. great dinner choices. Bar was nice , Wednesday and Thursday bar nights were fun, drinks were good as well as bar food, very safe area as well as guarded, great assistance from staff for transportation and outing ideas

Stayed: February 2018, travelled on business
Review collected in partnership with this hotel
Thank marissa2472
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Experienc... C, Front Office Manager at Crowne Plaza Hotel San Salvador, responded to this reviewResponded 3 March 2018

Dear marissa2472

Thank you for this fantastic review. Our staff strives to create memorable experiences; we are overjoyed to learn you had a pleasant stay. we have live music at Indigo bar with Acoustika music for relaxing.Ahh with out missing our attentive staff always ready to help!! We hope you will visit us again on your next trip to San Salvador.

Sincerely,

Roberto Medina

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2018

This hotel is lovely. The beds are comfy, the breakfast is delicious and the nature surrounding the hotel is breathtaking. The rooms are very spacious as well. I would recommend this hotel to anyone!!

  • Stayed: March 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank AnnaMo151
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Experienc... C, Front Office Manager at Crowne Plaza Hotel San Salvador, responded to this reviewResponded 15 February 2018

Dear AnnaMo151

On behalf of Crowne Plaza a cordial Greeting, thank you for your must recent post regarding Crowne Plaza, We are glad to Know that you really enjoy your stay with us ahh with us missing our breakfast at El Mirador Restaurant with our traditional salvadoran dish Pupusas!!!

Hope to see you on your next trip to San Salavdor

Best Regards,

Roberto Medina

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2018

I had to stay in Salvador due to a delay in my flight that made me lose the connection, so the airline booked a night at this hotel for us. I was glad they did, not only the hotel was beautiful but the room I got was on a VIP floor so it was extremely comfortable. The staff was also very friendly. Dinner was good (I was starving by the time we arrive due to the delay). There was a party going near the dinner room, music was great but unfortunately I was too tired to ask if we could join it (I guess some people from my flight did!). We left very early in the morning to catch the next flight so no opportunity to try breakfast.
I guess the only downside was the it took us about one hour by bus to get there and again one hour in the morning to go back to the airport.

  • Stayed: November 2017, travelled solo
    • Value
    • Location
    • Service
Thank DoloresElaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Experienc... C, Front Office Manager at Crowne Plaza Hotel San Salvador, responded to this reviewResponded 15 February 2018

Dear Dolores Elaine

Thank you for your review. Our staff is very happy to learn you enjoyed your stay; we are committed to delivering memorable experiences to our guests.
We hope you will prefer Crowne Plaza San Salvador on your next trip to El Salvador.

Best regards,
Roberto Medina
Guest Experience Champion

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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