Stayed here for one night while touring around San Salvador - the location is central and super safe, as in you can walk around at night without any qualms. There is a large mall-like strip near the hotel where there are plenty of restaurants.
Courtyard
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I love this place, having worked for the Renaissance and JW Marriott, I'm always biased, but truthfully this place is always clean and in order, the breakfast room has great choices and the bar always lively.
Will definitely return to this "home away from home of mine"
Modern property in a great location, across the street from shopping and restaurants. Rooms are very clean, and the hotel is fully committed to highest safety measures throughout the Covid pandemic. Staff is very accommodating and professional.
Originally we had booked a Suite for three nights..Upon our arrival (9:00 am) suite was not ready and we needed to get ready and a Standard Room (much smaller room) was offer to us to to get ready. At 10:00 am after living the room we went to the front desk and we spoke to the same person Andres Rosales that we NO longer needed the suite, that we had already unpacked and shower, which Mr Rosales at that time told us our suite will be ready at 11:00 but we told him again we no longer need it ! Andres Rosales never cancelled the suite and claimed they sent us an e mail letting us know our suite was ready. Number one my husband and I told Mr. Rosales that we no longer needed the Suite to please cancel, number two I don't read e-mails during my vacation. We were charged the rate of the suite ! At check In, they insisted an authorization of protection Deposit of $750.00 now my credit card is saying I authorized those charges. We have file a complain case with Marriott Headquarters Office and we are also members of BonVoy. We had travel all over the world in the last 40 years and never had this happened to us ! Be careful !
Dear. Mrs. Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Courtyard San Salvador.
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for issue. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.
Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to San Salvador.
I would highly recommend this hotel. Our stay was clean and comfortable. The hotel is conveniently located next to lots of shops and restaurants. The area was very safe. Staff was friendly, helpful and usually spoke good English.
Thank you for taking the time to share this comments . It was a pleasure for us to have you as our guest and we are satisfied to see we reached the level of service you expect in a hotel of the Marriott brand.
We hope we have the opportunity to serve you soon again.
Thank you for your preference .
We stayed at this Marriott ( Gran Vía) for 5 days. The hotel is very clean and new. The location is very safe ( it’s right next to the Gran Via mall).
The people working the desk are bilingual and are very helpful. In fact, they went “ over and beyond “ for issues we had with our cell phones and recommendations for places to eat.
The free breakfast is excellent. It’s a hot and cold breakfast with a nice variety of offerings. Great coffee!
Our room was very clean with a very comfortable bed and a beautiful view of the volcano.
The only negative about the room ( Standard room) is that is somewhat small, with very little drawers for clothing, however, it’s very cozy and interestingly the bathroom is a large bathroom. I gave this hotel 4 out of 5 stars because of the small room and lack of drawers.
Parking is a 5 minute walk in the mall Parking lot. You have the option of using their valet parking, which we did.
I’ve would definitely come back to this Marriott and highly recommend it to anyone.
