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Reviews (1,559)
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All reviewsdouble treewelcome cookieel carmenrooftop poolmetro stationnice hotelupon checkcentral locationcalle uruguaycinta costerabuffet breakfastbusiness districtfitness centerthe air conditioningpanamaiglesiauber
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Reviewed 2 January 2018

This is our third visit to The Double Tree in Panama City Panama. Always meet a great front desk staff that is bilingual. Rooms always clean. Great lobby with a living area containing several couches to talk with friends. Large business center. Nice rooftop pool and spa with even more area to hang out with friends. Great breakfast buffets. The hotel is in a very safe area of town (Via Espana business district). If you use Honors points this is the best location in Panama City to redeem them; you get much better deal than other Hilton brand hotels in the city.

  • Stayed: December 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank biggersm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos Behhis M, General Manager at DoubleTree By Hilton Panama City, responded to this reviewResponded 26 January 2018

Dear guest,

It’s very nice to read comments like yours. Thanks for letting us know that you are a satisfied guest and do not doubt that we will continue striving to provide you with the best service again and again.

You are always welcome.

Best regard,

Carlos Monsef

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2017

hotel is located very close to metro and is in ideal location for city travel, accessible metro and reasonable uber pricing from this location. breakfast does not have a lot of choices but other restaurants are nearby walking distance .

  • Stayed: December 2017, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank John A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos Behhis M, Manager at DoubleTree By Hilton Panama City, responded to this reviewResponded 3 January 2018

Dear guest,

It’s very nice to read comments like yours. Thanks for letting us know that you are a satisfied guest and do not doubt that we will continue striving to provide you with the best service again and again.

You are always welcome.

Best regard,
Carlos Monsef

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 December 2017 via mobile

What we liked about the Doubletree..location, arrival welcome cookie (!), spacious room but a little outdated, nice service of the staff and most of the days cooked breakfast.
WIFI is very good!
Room to improve: consistency in quality of the breakfast, sometime quite good, sometimes really disappointing.
Pool area needs to be more controlled for cleanliness, there is little shaded area ..

Stayed: December 2017, travelled as a couple
1  Thank GoneForLong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos Behhis M, Manager at DoubleTree By Hilton Panama City, responded to this reviewResponded 3 January 2018

Dear Guest,

We really appreciate the time you took to write your comments and you can trust they will be shared with our staff because they are a great tool to motivate them and also to make the necessary improvement in our internal processes.

Thank you again for your loyalty and we hope your prompt visit.

Cordially,
Carlos Monsef

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 December 2017

If you staying don't expect all the supplies in the room and make sure to check all the minibar supplies with their list provided at the time of check in otherwise they will try to charge to at the checkout.

  • Stayed: December 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank neenusethi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos Behhis M, Manager at DoubleTree By Hilton Panama City, responded to this reviewResponded 3 January 2018

Dear guest,
Thank you for your feedback. We understand and apologize for the inconveniences you had in your recent stay and I want to let you know that we are currently working in some areas to deliver a more comfortable stay for all of our guests.

We hope to have your comprehension and the opportunity to make this up to you, the next time you visit us.

Cordially,

Carlos Monsef

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2017

This hotel is conveniently located to a metro station and around the hotel are plenty of eating options. Also within short walking distance there is very large supermarket where you can stock up on supplies. If you like trying traditional food I would say the breakfast is superb and substantial with a traditional meat and steamed veg option available which my husband and I loved On the top floor there is an attractive pool area to paddle in (not large) if you need a reprieve from the heat. The staff are very friendly and service is good

  • Stayed: November 2017, travelled as a couple
    • Service
1  Thank Leedstraveller2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos Behhis M, Manager at DoubleTree By Hilton Panama City, responded to this reviewResponded 12 December 2017

Dear guest,

It’s very nice to read comments like yours. Thanks for letting us know that you are a satisfied guest and do not doubt that we will continue striving to provide you with the best service again and again.

You are always welcome.

Best regard,
Carlos Monsef

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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