The hotel is great and beautiful, centrally located in the heart of Panama City near shops and nightlife.
The staff is AMAZING ! From the front desk to serving staff at the Fusion restaurant, bellboys and bartenders are very attentive, welcoming and friendly, always with a smile on their faces and calling you by name.
The rooms are very spacious with comfortable beds and great showers... A bit dated and very simple decor. The breakfast buffet is off the hook ! With unlimited mimosas, champagne, bloody Mary and a wide sections of local dishes, fruits, cereals and breakfast desserts.
I would have given 6 starts out of five but my only and serious complain was an incident with one of the security guys that stopped us from getting into the elevator going back to our room after a night out ... With a bad and disrespectful attitude and body language asked us some "security questions" that went too personal violating our guest privacy, me and my husband felt very uncomfortable, unwelcome and not safe.
Next day I met with the manager, director of human resources and director of security ... I explained the situation and they assure me that measurements will be taken to resolve this issue.
If I ever hear back from the hotel manager regarding this incident I will definitely update the review.
Everything else was better than expected!More
- Free Wifi
- Free Parking