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All reviews fire pit small plates oats front porch old victorian cookies in town boutique hotel beach chairs and towels rooms are small cocktail hour entire stay off season each evening two blocks the staff was friendly and helpful room was spotless
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Reviewed 27 December 2017

The location was fantastic, the managers were great, everything was clean and wonderfully decorated, and the breakfast & snacks were amazing. I would definitely stay here again, without hesitation. Highly recommended.

Date of stay: December 2017
Trip type: Travelled as a couple
Thank Snozbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abbey H, Public Relations Manager at 21 Broad Hotel, responded to this reviewResponded 30 December 2017

Love to hear that you had such a perfect stay with us! So glad that you found our hotel to be so clean and wonderfully decorated, enjoyed the tasty breakfast and snacks and that you had such pleasant interactions with our great managers. We do hope to see you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 December 2017 via mobile

Have been here in the summer and the winter. Always accommodating and clean.
Front desk staff very helpful.
Room very nice. Have stayed in Petite king and King suite. Beds comfortable, water hot with good pressure in the shower. Complimentary breakfast included. Excellent variety, eclectic.
Very nice, worth every cent.
I recommend to anyone who wants to compliment an island visit with an awesome hotel.
Note:
Restaurants are hard to find in the off season and certain days of the week.
Plan accordingly but GO....

Date of stay: December 2017
Trip type: Travelled with family
Thank Gregory W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2017

This property wasn't what we expected and they didn't live up to the expectations of the Lark Club that they advertise. We were supposed to be upgraded to a better room (if available) upon checking in and we weren't - Another room was available but they said they wanted to hold onto it because it was a busy weekend. Also, Lark Members are supposed to get a gift and all we were given was a handful of nuts and two handfuls of popcorn. On top of that, our TV was broken, we ran out of toilet paper and there is no way to contact anyone at night and during the day you have to find the business card they give you to call someone. Additionally, if you choose to stay here, don't stay in room#204 as its right across from the ice machine and coffee station and there is a two to three inch gap under the door so it sounds like the people at the coffee station are actually in your room. I reached out via email and the response was not what I would have expected - I emailed them again last night and still haven't heard back. Its unfortunate because the location is great and its clean but it doesn't live up to the cost to stay here. There are way better properties on the island.

Room tip: Don't choose room 204 as its noisy and theres a huge gap at the bottom of the door
Date of stay: December 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank goomba128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abbey H, Public Relations Manager at 21 Broad Hotel, responded to this reviewResponded 15 December 2017

We’re extremely disappointed that your stay with us did not live up to your expectations. As a Lark Club member, you do in fact get a room upgrade when one is available, however, we are aware that our managers have been in direct correspondence with you to not only try to better understand your dissatisfaction, but to explain that there was not a room open at the time of your check-in. To ensure that you receive the perks (which vary by property) of being a Lark Club Member, we try our best to remind guests to use the same email to both register and reserve rooms, as that is the only way for us to recognize you as a member. Unfortunately, there was a difference in email addresses for you in our system which caused any confusion. The treats placed in the rooms (which many guests raved about), were homemade by our staff, who not only hold themselves to exceptionally high standards but always work to go above and beyond. Our staff is always available to remedy any issue or concern that you have (whether that be by phone or by ringing the bell on the front desk), as long as you make them aware. Of course, we wish that we could have improved your say while you were on property, but we certainly appreciate your feedback, as we are always looking for ways to enhance the guest experience of staying at 21 Broad for the better. In fact, as we are about to be in our off-season, finding an appropriate way to fill that door gap you mentioned is on the top of our list.

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Reviewed 29 November 2017 via mobile

We popped over to nantucket for a few nights to check it out. This hotel is right on the main street just up from the harbour if you took the ferry. The building is very cute like all of nantucket and is right in the thick of all the main businesses in town. The rooms are great and well appointed. The bed was very comfortable and the bathroom was nicely set up. There is a sitting area where breakfast is served. The staff were extremely friendly and helpful. I would definitely recommend and I would stay here again.

Date of stay: November 2017
Trip type: Travelled as a couple
1  Thank rodgtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abbey H, Public Relations Manager at 21 Broad Hotel, responded to this reviewResponded 30 November 2017

We're thrilled to hear that you had a great stay with us on Nantucket! So glad that you found your room to be well appointed, the bed to be so comfortable and that you enjoyed both the daily breakfast, as well as our central location. We hope to welcome you back soon for another stay!

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Reviewed 12 November 2017

Staff was friendly and helpful. Clean, food was delicious. Overall a tremendous stay. We will be back. Everything within a 5 minute walk. Restaurants, shopping, and ferry makes 21 Broad the perfect vacation. We can't wait to return.

Date of stay: November 2017
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank _kellymcgahan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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