Let me start by saying this hotel is beautiful! The grounds are truly gorgeous. However I have a few concerns. First, the check in experience took quite a while which I’m not sure why that is when there were three people at the counter. I had an appointment at the spa at 6 pm and was told each treatment would take 50 minutes to an hour. To be fair, I arrived at 6:03 pm. However when I arrived there seemed to be some confusion as the employees were whispering to each other and appeared to be unsure of who was going to do what. The massage didn’t start until 6:26 and I had a facial scheduled right after. I was told the treatments were finished at 7:39 pm. Obviously this was not even at least 50 minutes per treatment. The massage was fine but the facial felt extremely rushed. I asked for it to be billed to the room but there was some reason (unsure) why they couldn’t so I had to go back to my room and get my card. I literally had just used the bathroom and grabbed my card, no sooner than 5 minutes And I’m getting a cal saying they’re waiting for my payment at the spa. Again, very rushed. Lastly, I went to the restaurant on site, again, very beautiful and had nice music playing. However, they don’t have half of the items on the menu which was very frustrating as I looked at the menu online and knew what I wanted to order. On top of that the service was terrible. I consistently had to ask the sever to come to my table, ask where’s my drink, can you bring this, etc. very poor experience overall and would not stay here again. Beautiful room though.

2020 stocked in the country! Soleil Hotel cared about me. They care about their customers. I'm returning July 2022 to Soleil. They are my family now. I love their attention & care for their customers.

The room wasn’t properly cleaned. Even the bathroom was poorly cleaned. I wasn’t able to take a hot shower, because the water was cold, and the shower head was so old that the water came out with very little pressure.

Additionally, they have plans open to the general public that allows for people who are not guests to use the premises. This means that the pool area is overcrowded.

In general, I wouldn’t recommend the hotel, given the fact that it’s not cheap and you can get much better options in Antigua for the same price.