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Reviews (235)
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All reviewsbeautiful hotelsister hotelgorgeous flowerswalk in showerspent five nightsspacious roomking size bedlarge showerwelcome drinkplaza mayorfew minutes walkspecial thanksantigua hotelloved this hotelvisited antiguathe entire staffupstairs terrace
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Reviewed 2 June 2018

This hotel was beautifully maintained and the customer service from the staff was excellent. It started with a greeting and porter at the gate and a welcome drink when we entered. The landscape around the hotel was excellent and the view of the mountain in the distance made for an aesthetic environment.

Stayed: May 2018, travelled with friends
Review collected in partnership with this hotel
Thank JOYSKR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlejandraSalazar, Sub Manager at Pensativo House Hotel, responded to this reviewResponded 4 June 2018

Dear Joyskr:
We appreciate so much your kind comments. It's been so pleasant to be your hosts in your most recent visit to Antigua.
We hope you visit us again soon.

Warm Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2018

The hotel is not close to all the Antigua noise so its very relaxing to be there, so tastefully decorated and the food experience is amazing. The hotel has picture perfect spots everywhere you look (instagram worthy)

Stayed: May 2018, travelled solo
Review collected in partnership with this hotel
Thank aleprahl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlejandraSalazar, Sub Manager at Pensativo House Hotel, responded to this reviewResponded 1 June 2018

Dear Aleprahl:

We are so glad to know that your experience was as pleasant as you expected. Your comments motivate us to continue doing what we love.

We hope you visit us again in the near future.

Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2018 via mobile

Nice colonial residence with volcanos views from its terrace where you can have breakfast if weather permits. Place is well settled and everything looked clean and inviting.
Service is great, attendants are friendly, caring and responsive. Nice people.
Breakfast was great, dinner no so good and for that I took an star (presentation was good but in both dinners both dishes, husband's and mine, where too salty.
Located just a couple of blocks from the main square was perfect for relaxing and go out to discover the city at the same time.
I hope to have the opportunity to visit this place again.

Stayed: May 2018, travelled as a couple
Thank Analia70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlejandraSalazar, Sub Manager at Pensativo House Hotel, responded to this reviewResponded 1 June 2018

Dear Analia70

We really appreciate your kind comments regarding your most recent visit to Pensativo House Hotel.
We are taking note of the areas of opportunity you've pointed out so we can assure Best in Class Service to all of our guests as they deserve.
Hope that you come to stay again with us soon!

Warm regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2018

Great stay. Comfortable spaces, wonderful living rooms, great service. This an old estate house perfectly done to work as a hotel. I felt at home. When we arrived they made every effort to make us feel welcome, including a cold towel and a refreshment at check-in.

Stayed: May 2018, travelled with family
Review collected in partnership with this hotel
Thank Mauricio P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlejandraSalazar, Sub Manager at Pensativo House Hotel, responded to this reviewResponded 30 May 2018

Dear Mauricio:

Thank you very much for your comments, It was a pleasure to have you with us and we hope you visit us again.

Warm Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2018

I recently had the pleasure of staying in the Pensativo and I can't say enough good things about this place. From the minute we walked in to the very last day everything was just perfect, First and foremost, the view, the view, and the view!!! everything about the hotel is very tastefully executed and the rooms are just beautiful. The staff is extremely helpful and friendly. A big THANK YOU to Miguel (the Manager) for going above and beyond to make our stay perfect! I would go back there anytime and would recommend it to everyone.

  • Stayed: May 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Rezowana I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel S, Director de Relaciones con Clientes at Pensativo House Hotel, responded to this reviewResponded 25 May 2018

Dear Rezowana,

Thank you so much for coming to our House and your kind comments! it was a true pleasure to be your host in this beautiful city. I hope you got to experience all that guatemala has to offer.

You and Mr Todd are amazing! whatever you need, you know you made some good friends here in guatemala.

We hope to see you again soon!

Kind regards,




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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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