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“Refined luxury”
Review of Hotel Park

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Hotel Park
Ranked #11 of 56 Hotels in Split
Certificate of Excellence
Reviewed 5 August 2016 via mobile

We are a family of four and we stayed in this hotel with a deluxe seaview suite. The suite itself had a separate living area but was not as large as we expected it would be so we were cramped with a family our size. The Junior suite would have been cheaper when we were there and I wonder if it may have afforded more space?

Also the seaview we had was not as spectacular as I expected. It was diffuse to see out of one corner window and there were trees in the way. So not an unobstructed seaview at all.

The pool was lovely but very small for a hotel of this size. While we got a subbed everytime we used the pool we were always grabbing the last two so the hotel is in need of a larger pool area to cater for all guests. Also the poolside service for drinks and snacks was slow. Not slow to bring orders but slow to ask if you would like to order anything. The bar is quite a distance from the pool.

The breakfast buffet was good. Not an extensive selection but you can order ala carte and the pancakes were worth ordering.

One of the big issues for us was he lack of casual dining options for lunch. There is one restaurant only and it is a fine dining restaurant which is not ideal when you are seeking a quick family lunch. We had a lovely lunch there the first day but feel it was very pricey for what it was.

The service everywhere was very friendly and attentive and staff were happy to help us arrange excursions etc.

The rooms and hotel interior generally were lovely and have been very nicely updated not too long ago, while still maintaining that "grand old hotel" feel.

The location of this hotel was not ideal. We were repeatedly told we were less than a 10 minute walk from the old Palace area but each time we walked it with the children it was at least 20 minutes and there are hills so it is by no means a gentle stroll. We ended up resorting to taxis later in our stay instead. Although it is worth noting there is car parking at this hotel. Also there are very few casual eating places in the vacinity outside the hotel so it is not easy to pop out for a casual dinner a block or two from the restaurant. Travelling further afield closer to the old palace is required for more dining options.

All in all we as a lovely stay here and would return for sure if we are in the area again.

Stayed: July 2016, travelled with family
Thank Theabs123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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100 - 104 of 226 reviews

Reviewed 3 August 2016 via mobile

Excellent and relaxing holiday, i enjoyed the rooms,food , beauty centre and service, including 3 times daily change of bath towels, the beach is right in front of this amazing hotel, everything is beyond 5 star level, and im sure ill come back,

Stayed: August 2016, travelled solo
Thank filomenatomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTELPARK1921, Manager at Hotel Park, responded to this reviewResponded 4 August 2016

Thank you for your kind words! Hope to see you soon again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2016

Everything was five star worthy, the room was exceptional and the staff were very friendly. The decoration for our room was lovely as it was our anniversary. Hoping to come back again and I highly recommend it!

  • Stayed: July 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Miguel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTELPARK1921, Manager at Hotel Park, responded to this reviewResponded 4 August 2016

We enjoyed having you at the hotel! See you next year!

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Reviewed 31 July 2016

This is a 5-star and it shows. The hotel's public spaces are attractive, well-maintained, and inviting. The dining room offers both outdoor and indoor seating on pristine white table-cloths. The hotel is conveniently located to walks near the water, into the small neighborhood shops, and in the neighborhoods.

Our group only spent a night here (after touring the Old Town sights) but I would not hesitate coming back in the future and would heartily recommend this hotel to other travelers.

  • Stayed: July 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank on_the_go_98765
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTELPARK1921, Manager at Hotel Park, responded to this reviewResponded 4 August 2016

Thank you! We will be happy to have you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2016 via mobile

This probably is one of the finer hotels in Split. I was initially disappointed that our room size was barely larger than the space needed to open our suitcases, despite having been told the room was spacious. I asked for a better room. They said none were available and said "it's already an upgraded room." That was hard to believe. The fire escape map at each elevator showed a blue print of the hotel and all the room and bathroom sizes. We were the smallest and at the back of the hotel with a view of an ally. Later my friend arrived and was told he had to wait 2 hours for his room to be ready. He gave them $100 and got another room immediately. Why wasn't I offered the same.
Then came dinner. We asked for a little cheese starter, Red Snapper and Chateaubriand. We got a small nice plate of cheese and were happy. Then they brought the next course a platter of cheese. They then said the small plate was complimentary. If we knew we wouldn't have ordered the second cheese. We asked them to package the cheese to take to the room. Never ate it. My Chateaubriand was good but was intended for two people which they told us after serving me the double order. Needless to say, way too big. But the most egregious was the $100 (700Kuna) piece of Red Snapper. When I protested the $100, they said it was the smallest Snapper they had. We would not have ordered it if we knew it was that expensive and intended for 3 people. It wasn't listed on the menu, it was fresh fish sold by the kilo. Never forewarned it was for three persons, not one.
I protested the bill and the manager said it wasn't right that they served us without telling us the correct situation in the huge fish, the chateaubriand for two or the double order of cheeses. Their response was an apology and a piece of fruit. Well, how about doing the right thing and fixing the bill?
We felt abused by the time we left.

Stayed: July 2016, travelled as a couple
4  Thank tomatodoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTELPARK1921, Manager at Hotel Park, responded to this reviewResponded 4 August 2016

Dear guests,

Thank you for your review. We are sorry for your impressions while staying with us…
The date of your stay we were completely booked and were not able to change rooms. This is the reason why you were upgraded for free in the first place.
Regarding the dinner, all our guests that have dinner a la carte in the Restaurant Split begin with a starter – couvert. A couvert is consisted of sparkling wine and pate, in your case sparkling wine and cheese. This procedure is standard, is offered to all guests, and is written in the a la carte menu. After that, the waiter brought the appetizer - Plata Park which you ordered. We are very sorry that you did not eat the cheese after taking it to the room, but we believe we did everything on our part by packing it for you.

In our a la carte menu it is clearly stated that Chateaubriand Steak are 2 pieces of beef steak. Chateaubriand Steak is internationally standard to be enough for two persons.
While ordering you asked for the ˝catch of the day˝ and the waiter recommended the smallest fish weighing 980 grams. In the menu it is stated that the price for a fish at 1 kilogram is 960,00 Kuna. The waiter offered two times to present the fish before preparing it. This proposal was declined with the explanation that you have seen the cooler next to the entrance of the Restaurant Split where all the fish can be seen. In our a la carte menu we also offer fish fillet where the prices are lower and weight is smaller, but our guest asked for the whole fresh fish.

We are very sorry you felt abused in this situation. On the other hand, all our information is evident and transparent. Everything was written in the a la carte menu, regarding dishes, main ingredients and prices. We sorry we offered the discount and retreat after all, as you threatened our waiter about writing a bad review on Tripadvisor, which you obviously did, regardless that from our side all that was properly delivered.

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Additional Information about Hotel Park

Address: Hatzeov Perivoj 3, Split 21000, Croatia
Region: Croatia > Dalmatia > Split-Dalmatia County > Split
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Split
#7 Business Hotel in Split
#7 Romantic Hotel in Split
#11 Luxury Hotel in Split
Price Range: RM889 - RM3,881 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Park 5*
Number of rooms: 72
Official Description (provided by the hotel):
Searching for an ideal spot in which to build his impressive palace, 1700 years ago the Roman emperor Diocletian decided to settle on the Adriatic Sea coast which is bathed in Mediterranean sunshine for 270 days a year. Today, the palace represents the historic center of the city of Split and is under the protection of UNESCO. In the course of the centuries from the construction of the palace until today, numerous statesmen and aristocrats, distinguished businessmen and politicians, the elite of the European cultural scene, as well as a number of popular movie and sports stars have been coming to Split for a royal treatment. Since 1921, Park Hotel has been the only prestigious hotel in this part of the Mediterranean to provide such impeccable service and elegant ambiance within the stone walls of its sophisticated establishment. In 2015, Park Hotel, the crown jewel of the hotel industry of the city and the region, was fully renovated and refurbished, once again paving the road for new and even higher standards of supreme and unique hotel services. Its characteristic aesthetic values have been preserved, highlighted by the refined Art Deco style interior of the restaurant, lobby, winter garden and 72 rooms, which feature discreet elements of modern technology. The elegant charm of the hotel is further accentuated by a professional and discreet service provided by the hotel staff. Park Hotel is a story which you want to experience. At least once in your life. ... more   less 
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Also Known As:
Park Hotel Split

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