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Reviewed 19 September 2018

We were a party of 18 people that booked this hotel. Because of the size of our party we had to book through phone and email. We were told a price through email and they said we had to pay 50% of that sum up front - which we did.

When checking out we expected to pay the other 50% but instead they had added an extra €1500. They wouldn't let us go unless we paid it and said we could get it back after. We did and upon contacting the person who handled our booking they say the following:
- We recieved an offer from them with a better price that we never accepted and thus was forced to pay the regular price upon checkout
- I inquired about the email where she put up said "offer". This email does not exist and I have not been proven wrong - because they can't.
- They are now refusing to reply to me
- They never answer my questions but instead hide behind lies because they have made an error for which they won't take responsibility.
- The woman I booked through is called Nicoletta Draghicchio <Nicoletta.Draghicchio@valamar.com>

We were planning to go back next year as a party of 19. This will obviously never happen when dealing with resorts that purposely scam their customers and afterwards hide behind ignorance.

//Robert

  • Stayed: August 2018, travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank robertforsman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2018 via mobile

We checked in for one night on August 11. Best check in we have ever had. Our room was available even though ww were early and was quick check in. We requested late check out and were given couple hours. We went to our room which had great views and then went to lunch which is included. We walked after lunch to see the beach area which was very crowded. Hotel had a nice pool area.

The front desk really cared and so important.

Stayed: August 2018, travelled as a couple
Thank wcynthy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mili V, General Manager at Valamar Club Dubrovnik, responded to this reviewResponded 20 September 2018

Dear Guest, thank you for being our guest and for sharing a positive impressions with other Tripadvisor readers. We will be delighted to have you back in Valamar Club Dubrovnik Hotel. Kind regards Mili Vučković Hotel manager

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Reviewed 16 September 2018 via mobile

We visited this hotel for a trip to Dubrovnik in September. This is a very large hotel which was a bit impersonal. When we arrived there was loud music playing by the pool area which was quite intrusive. You can walk down to the beach from the pool but it was very crowded with loud music again and large inflatables in the sea.

On the plus side the hotel was clean and the staff were friendly. It wasn’t somewhere i’d visit again. It would probably be better suited to families with young children.

To get to Dubrovnik old town you need to take a bus which is a 15 minute bus ride.

Stayed: September 2018, travelled as a couple
1  Thank Frances S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mili V, General Manager at Valamar Club Dubrovnik, responded to this reviewResponded 20 September 2018

Dear Guest, Thank you for booking Valamar Club Dubrovnik Hotel and for your feedback. Warm regards, Mili Vučković Hotel manager

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Reviewed 7 September 2018 via mobile

We stayed here for a week back in May and had an amazing time. The room was pretty basic but it was clean and we didn't plan on spending too much time there. We did book the sea view upgrade which we expected to see sat on out balcony but you had to lean over to see it as we faced more rooms instead.
The hotel was clean and there was plenty of options for food with a few restaurants to cater for the amount of people. (we had the full board option) breakfast wasn't my cup of tea but I find that wherever I stay really ,you had a lot to choose from as you did for lunch and dinner where you could also have either beer or wine. We enjoyed most meals we had throughout the week, especially the pizza which was delicious. They also offered a packed lunch if you couldn't make the dinner due to excursions,just order them the day before.
The entertainment was good for families and children, we didn't really get too involved with it but the families loved it. The pool had plenty of sunbed and we never struggled to find one regardless of what time we went down,they also provide towels. There is a pool bar but we found it to be a little pricey so didn't use it after the first day. The view from the pool is amazing.
It took a bit of time figuring out his to get to the old town but the reception staff where very friendly. It's a short walk to the nearest bar, minimarket and excursion sales rep then another small walk from there to the bus straight to Dubrovnik which was very reliable and frequently run. Took about 15 minutes into Dubrovnik and the buses tend to be busy but start from where you board it so we always got a seat.
I would recommend walking to the Cave bar if you wanted a cocktail,it was definately worth it.. the road there had no path but it was still ok to walk to and from and the actual cave and the amazing views where worth the heat.

Tours to the 3 islands was worth it, beautiful views and the boat we went on was extremely friendly and informative and the food was basic but nice.
We did mostar one day and Montenegro the next,both are worth doing however the border control on both are quite time consuming which ate into our tour time for Montenegro.

I would definately recommend this hotel even though it is outside Dubrovnik old town it is still easily accessible.

Stayed: May 2018, travelled as a couple
1  Thank Mel89xXx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mili V, General Manager at Valamar Club Dubrovnik, responded to this reviewResponded 8 September 2018

Dear Guest, Thank you for booking Valamar Club Dubrovnik Hotel and for your feedback. We are looking forward to seeing you again . Warm regards, Mili Vučković Hotel manager

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Reviewed 5 September 2018 via mobile

We booked this hotel because the pool and location near to the sea looked fabulous, and they were. In fact the location was great, short bus ride into Dubrovnik old town and plenty of ways for a post dinner stroll.
We also found the hotel was spotlessly clean, but our room was tiny and it was hard work with 3 of us.
What let the hotel down was the food, we found it tasteless and felt like lunch was leftovers from the previous evening. We stayed on an All Inclusive light package that only included drinks during meal times and found that drinks in general were expensive and when we asked for tap water we were told that due to rain and the water coming from underground we couldn’t have any.
We very much enjoyed our holiday to Dubrovnik but wouldn’t stay at this hotel again.

Stayed: August 2018, travelled with family
Thank broocat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mili V, General Manager at Valamar Club Dubrovnik, responded to this reviewResponded 6 September 2018

Dear Guest,

Thank you for choosing Valamar Club Dubrovnik Hotel for your holidays and for the time you took to write your comments.
We always welcome our guests’ feedback and use it to constantly improve our service.

Warm regards,
Mili Vučković
Hotel manager

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