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Reviews (3,351)
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All reviewsthe executive loungepile gateold cityperfect locationwalled citymain buildingindoor poolexcellent hotelan upgradepublic areasfourth floorstandard roombreakfast was excellentfew minutes walkcable carsea viewthe bus
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2,172 - 2,177 of 3,351 reviews
Reviewed 26 November 2012

We spent three nights here in November, with friends. The hotel is modern, comfortable and perfectly located for walking round the Old City. The highlight was the staff - all of whom showed real interest in our stay and went to great lengths to ensure we had a wonderful time. The room was comfortable with a great bed and plenty of space. Food in the hotel was excellent with a good choice of high quality evening meals. All in all, ideal for our break in this beautiful and fascinating city.

  • Stayed: November 2012, travelled with friends
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Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RuhsarE, General Manager at Hilton Imperial Dubrovnik, responded to this reviewResponded 27 November 2012

Dear Guest,

Thank you for choosing Hilton Imperial Dubrovnik for your recenst stay in Dubrovnik.

I am delighted to receive your kind comments and to learn that our friendly team was able to met your expectations and make a difference in your stay. Acknowledgement such as yours is of great motivation to us.

Once again thank you for your truly valuable comments. We look forward to welcoming you back son.

Sincerely yours,

Ruhsar Eryoner
General Manager
Hilton Imperial Dubrovnik

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2012

This hotel is located just one block away from the Old Town fortress gate. The quality of everything here was very high. The views were great, the accommodations elegant. I would gladly stay at this hotel again.

  • Stayed: October 2012, travelled solo
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1  Thank Yorg30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RuhsarE, General Manager at Hilton Imperial Dubrovnik, responded to this reviewResponded 26 November 2012

Dear Guest,

Thank you for choosing Hilton Imperial for your stay in Dubrovnik and for your kind comments.

It was a pleasure for me to read that you were very happy primarily with our location and service.

Thank you for finding time to write this review and I sincerely hope we will see you soon again in the Hilton Imperial.

Sincerely yours,

Ruhsar Eryoner
Hilton Imperial Dubrovnik

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Reviewed 24 November 2012

We had a very modern room in the building across from the main hotel. The overall hotel is very upscale and service was impeccable in all areas. Very pleasant stay. My only issue was that I didn't receive Hilton Point credit for my stay and it took several emails to finally get the credit.

  • Stayed: July 2012, travelled as a couple
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Thank Jeffrey C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RuhsarE, General Manager at Hilton Imperial Dubrovnik, responded to this reviewResponded 26 November 2012

Dear Guest,

Thank you for choosing Hilton Imperial for your stay in Dubrovnik.

I’m pleased you were extremely satisfied with accommodation and our friendly staff. I am sorry to read that you had an issue with getting your points credit approved but Im happy to learn that the matter has been resolved to yoru satisfaction.

Looking forward to welcoming you again in our hotel.

Sincerely yours,

Ruhsar Eryoner
General Manager
Hilton Imperial Dubrovnik

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2012

We stayed here our last day/night in Croatia so we could be near the Old Town. Great location as we were there in minutes. We were given a room in the Villa across the way, which sounded nice, and was nice, except for the view of the wall out the window. I had wanted to stay here for 2 reasons, the closeness to the Old Town and the views from the Hotel - well i guess we batted one out of two. The room was very big, very luxurious, but the upcharge for wifi was not acceptable. Charge a bit more for the room, and include the wifi. Two months of travelling overseas, and this was the only place that charged for wifi. I could better understand staying at a dive and being charged for the connection, but not when you are paying top dollar to stay at the Hilton?
If you place a wake up call, please double check that they have written down the correct time. We could have missed our flight had I not set my own alarm, (for just in case).
It was very nice that the hotel packed up a box breakfast for us as we had to leave before breakfast.
The hotel staff was extremely nice and helpful and courteous.
Would recommend this hotel, but be prepared for wifi charge and maybe not a view to die for.

Room Tip: Beware of some of the Villa rooms if you would like a view
  • Stayed: November 2012, travelled as a couple
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1  Thank dody_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RuhsarE, General Manager at Hilton Imperial Dubrovnik, responded to this reviewResponded 23 November 2012

Dear Guest,

Thank you for taking the time to write a response after your recent visit.

I was delighted to read that you were overall satisfied with the hotel location and that the hotel staff made your stay memorable and enjoyable one.

Seeing the hotel is a historic and listed building, there are several levels of rooms: Guest Room, Guest Room Plus, Executive Room, Executive Plus, Deluxe Suite, Deluxe Stuite Plus and the Presidential Suite. Whilst they are all quite spacious, not all room categories offer the same benefits (hotel, villa, sea/city view, balcony, access to Executive Lounge, etc). Prior to your next visit please let us know your preferences and our reservations will gladly advise you on available room category that best matches your peferences.

In regard to Internet, we are currently in process of revising our Internet service and I can already inform you that by the end of the year wireless Internet access in public areas will be complimentary

Once again thank you for your feedback and we very much look forward to the opportunity to welcome you back to the Hilton Imperial Dubrovnik in the near future.

Sincerely yours,

Ruhsar Eryoner
General Manager
HIlton Imperial Dubrovnik

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2012

The Hilton Imperial is one of the most wonderful hotels we have stayed in. Our five nights in an Executive Room with amazing views was a delight. The hotel staff are so customer service focused, nothing is too much trouble, always welcoming and friendly.

We celebrated my husband's birthday and had put his birthday cards on the desk. The room maid must have noticed the cards because late afternoon there was a knock on the door and room service arrived with a beautiful birthday cake. What a lovely surprise.

Breakfast buffet is excellent, the Executive Club Room was a nice place to retreat to for a an early evening glass of wine and delightful little snacks.

As so many other people have reviewed this hotel is a perfect little jewel in a perfect location.

  • Stayed: November 2012, travelled as a couple
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1  Thank mercury50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RuhsarE, General Manager at Hilton Imperial Dubrovnik, responded to this reviewResponded 23 November 2012

Dear Guest,

I cannot thank you enough for your kind comments on TripAdvisor in regard to your recent stay with us.

It was a pleasure for me to read that you were very happy with accommodation, facilities and above all with the service. Our aim is to ensure high guests satisfaction and I'm heppy to learn that we managed to exceed your expectations.

Once again, thank you very much for sharing your feedback and I look forward to the pleasure of welcoming you back in the near future.

Sincerely yours,

Ruhsar Eryoner
General Manager
Hilton Imperial Dubrovnik

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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