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All reviews pool area pine trees small beach free towels balcony room standard hotel small wardrobe the bus reception manager other hotels half board this wonderful hotel would return in a heartbeat hotel guests spa treatments both breakfast and dinner every member of staff
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Reviewed 12 May 2018

The bathroom was not cleaned during our stay, neither was the toilet. The glasses were never washed and the beds were never made properly. The were just roughly thrown together like you would do at home. We asked for assistance but this was refused.The staff at reception did not offer a map or any tourist information of the area despite us asking. The bed linen is old and off colour due to continued over use and feels like flannelette instead of crisp cotton- no thread count here to consider. The floors of the public areas were never vacuumed or cleaned , evidence of this was the dead bugs squashed into the carpet that were there were days. The staff do not speak an acceptable standard of english for a property with international guest. The dinner and breakfast buffets are only partially labelled so when you want to try something they are not marked and the staff do not have the English skills to explain.
There are steps between most floors so cannot catch a lift directly to your room? FYI
Never in all my life have I met a group of reception staff so miserable and unhappy a smile or welcome was never to be seen. These staff say no before yes always and actually argue every point of your enquiry with you no matter what.
The culture of the hotel is clearly on display at this hotel. Think carefully about any decision to stay here. Happy to answer other travelers if you need further detail

  • Stayed: March 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
3  Thank boski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arenaturist, Manager at Park Plaza Arena Pula, responded to this reviewResponded 14 May 2018

Dear Guest,
we appreciate you taking your time to share your impressions regarding your recent stay with us.
We are extremely disheartened to read your review and know what a disappointing stay you had with us.
Please note that we put a lot of emphasis on providing a spotlessly clean accommodation, a various and good gastronomic offer and providing great service, which our guests usually recognize.
We are very sorry that your stay did not meet your expectations. Please email us at:
customer.relations@arenaturist.hr so that we can further discuss your experience.
We look forward to hearing from you.
Kind regards,
Park Plaza Arena Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2018

This hotel is located on a peninsula about 5km from the town centre. I stayed in a small room with a comfortable king bed, but there was not enough space to put a chair between the end of the bed and the desk - I wonder if the room size was designed for a queen size bed? The room also had a TV, laptop safe, minibar, free tea & coffee and good free wifi. The shower was very good, but the towels were thin (this was the only bad thing about the room). There was a good selection of hot and cold food for the breakfast included in the price. Free parking, friendly staff.

  • Stayed: September 2017, travelled solo
    • Location
    • Rooms
    • Service
2  Thank majikthise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arenaturist, Manager at Park Plaza Arena Pula, responded to this reviewResponded 15 March 2018

Dear Guest,
Thank you for choosing Park Plaza Arena and providing us with such a wonderful feedback.
We are more than delighted to know that you enjoyed your stay with us and we are very sorry to know that the room size and our towels did not meet your expectations. However, we would like to thank you for your constructive feedback as it helps us improve.
It would be wonderful to get the opportunity to welcome you again.
Best regards,
Park Plaza Arena Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2018

Superior staff always at your service. Pine forest around the hotel is a wonderful place to rest after a hard day and there is also a small spa oasis. Breakfast on the outside terrace is an unforgettable experience

Stayed: October 2017, travelled on business
1  Thank Nenad Š
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arenaturist, Manager at Park Plaza Arena Pula, responded to this reviewResponded 15 March 2018

Dear Mr.Nenad
Thank you for providing us with your valuable feedback.
Your comments regarding our friendly and helpful team members, the great location and our gastronomic offer make us very proud. Your comments will be forwarded to the team. We hope to get the opportunity to welcome you again in the future.
Best regards,
Park Plaza Arena Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2017

Stayed for 7 nights. Very nice and helpful stuff ready to help at any time. We had nice and comfortable superior room with balcony and sea view.
In front of the hotel is beautiful swimming pool. Through the park of the magnificent pines tries and tidy green grass, small sandy beach is reachable.
For breakfast and dinner wide variety of food was served.

  • Stayed: July 2017, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Zvar A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arenaturist, Manager at Park Plaza Arena Pula, responded to this reviewResponded 17 January 2018

Dear Guest,

thank you for choosing Park Plaza Arena and for sharing such a wonderful review with the Trip Advisor community.

It makes us very happy knowing that you spent excellent summer holidays with us and that you were satisfied with all aspects of your stay.

We would be more than happy to get another opportunity to host you again.
Best regards,
Park Plaza Arena Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2017 via mobile

Specular .... walking back into history was magical. Pula is a wonderful, historical town. Have comfortable shoes and plan to walk throughout the village. We will be back next summer to walk the coliseum, visit the church’s , Hercules Arch and great seafood- grilled squid.

Stayed: June 2017, travelled as a couple
1  Thank Barbara Bruno C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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