Personnel were not welcoming at all. Not once we Heard "Dobroe ytro" from the waiters when coming to breakfast.
The same goes for the reception. There was actually no sense of being welcomed.
The atmosphere can be described as dry and strict, not appropriate of welcoming guests at a good hotel but more like receiving patients at a bad hospital.
The sauna complex was closed and no information had been given when we booked the hotel which is bad when you plan a trip with the aim of relaxing and have a pleasant time. In addition the pool area was dirty, especially in the showering area and the hair dryer did not work. Towels and bath robes were not of the standard that could be expected at a five star hotel.
On the hotel website it was presented good balcony with sea view but in reality it looked more as a cage for a parrot.
Paintings on the room still had their price tags on them!!?
Generally the prices we paid for goods and services did not at all correspond to the level of goods and services we received.
Looking at the prices at the restaurant Abordage one could believe that the expensive fish on the plate was imported from far away but in reality it was locally caught. Nothing wrong with local products - on the contrary but the pricing should be so Guests do not feel cheated and used which unfortunately is not the case at Aquamarine in Sevastopol.
- Official Description (provided by the hotel):
- Aquamarine Resort & SPA - is a modern 5 star property in Sevastopol, located in the park zone in the vicinity of the sea bay. Developed surrounding amenities and high standard service allows to provide comfortable and memorable stay all year round for the guests with various touristic preferences: • Family rest • Business events • Wellness programs There is the biggest in Crimea water park, own stone - sand beach zone, indoor as well as outdoor swimming pools, sauna rooms, open-air cinema, summer beach night club and a great choice of excursion tours are always welcome for the guests. Our resort can offer a wide range of cuisine from different countries. There are four restaurants on the territory of Aquamarine Property, serving sea food, exotic Asian cuisine, Black sea cuisine, grill menu. Meetings and conferences organization service will eliminate all your worries, confusion as Aquamarine resort has a range of facilities in the conference hall and meeting rooms for putting together events with seamless efficiency. Our 140 rooms are designed with soothing decor and graceful elegance they include Superior Twin/King, Junior suite, Luxe. Each room is equipped with air-conditioner, wi-fi zone, satellite and offers exquisite amenities with inspiring views. Room rate includes breakfast buffet, gym, medical SPA examination service, sauna rooms, parking lot, 24-hour security. ... more less