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“Aquamarine Resort & Spa - Personnel not up to standard”

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Aquamarine Resort & SPA
Ranked #2 of 15 Hotels in Sevastopol
Certificate of Excellence
Reviewed 26 October 2017

Personnel were not welcoming at all. Not once we Heard "Dobroe ytro" from the waiters when coming to breakfast.
The same goes for the reception. There was actually no sense of being welcomed.
The atmosphere can be described as dry and strict, not appropriate of welcoming guests at a good hotel but more like receiving patients at a bad hospital.
The sauna complex was closed and no information had been given when we booked the hotel which is bad when you plan a trip with the aim of relaxing and have a pleasant time. In addition the pool area was dirty, especially in the showering area and the hair dryer did not work. Towels and bath robes were not of the standard that could be expected at a five star hotel.
On the hotel website it was presented good balcony with sea view but in reality it looked more as a cage for a parrot.
Paintings on the room still had their price tags on them!!?
Generally the prices we paid for goods and services did not at all correspond to the level of goods and services we received.
Looking at the prices at the restaurant Abordage one could believe that the expensive fish on the plate was imported from far away but in reality it was locally caught. Nothing wrong with local products - on the contrary but the pricing should be so Guests do not feel cheated and used which unfortunately is not the case at Aquamarine in Sevastopol.

Room Tip: Sea view is really not sea view, therefore manage your expectations
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  • Stayed: October 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
2  Thank Fredrik S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 5 of 277 reviews

Reviewed 10 April 2017 via mobile

Over all hotel is beautiful and very nice.but the most memorable experience we had in Madera restaurant.our server Irina ( pretty brunette girl) just impressed us with great service and outstanding friendliness. She is just perfect and super sweet.she gave us a lot of recommendations regarding menu and actually made our dinner very special. We definitely will be back to Madera to see her again.Irina thank you so much for being so nice.

Stayed: April 2017, travelled as a couple
1  Thank Roman K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AquamarineSev, Менеджер по связям с общественностью at Aquamarine Resort & SPA, responded to this reviewResponded 12 April 2017

Dear Roman K! Thank you for choosing our hotel and such a warm review. We will surely give your thanks to Irina, she is a professional and loves Madera sincerely! This cozy restaurant by the sea with an impeccable menu and service remains in every guest's heart . We will be glad to greet you again, we are sure, you will find out many more edges of our hotel. Sincerely, Aquamarine Resort & SPA team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2016

When we decided to travel to Sevastopol we were a bit worried about the hotel but when we arrived at the hotel we were suprised. The Aquamarine hotel was very beautiful and we had a pleasant stay from the begining until the end of our stay.
Important things are:
1) the room was HUGE and extremely clean. The bathroom was very clean as well and lots of towels and a lovely bathrobe and also the room had available any kind of amenities
2) the breakfast buffet was nice with a lot of kinds of food but i think they must put more european breakfast cuisine
3) also the hotel has 3 resustarants, we had dinner in Lavanda restaurant which serves fine Black Sea cuisine and the food was amazing

Room Tip: I think all the rooms are beautiful
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  • Stayed: June 2016, travelled as a couple
    • Value
    • Location
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2015

When I was informed that my room was booked at the Aquamarine Hotel in Sevastopol, I had no idea what to expect because I had heard a lot of negative comments about hotels in Crimea.
My stay was a fantastic one from the beginning to the end. The room was huge and extremely clean. The bathroom was very clean as well and any kind of amenities were available, lots of towels and a lovely bathrobe. The water-mixer for the shower was one of the fastest I have ever experienced, there is not water wasted, the perfect temperature can be mixed in two seconds and the water pressure is perfect.
Wonderful breakfast buffet, extremely friendly staff. I had a wonderful time, I wish I had more time to explore the grounds and the pool. I had a Thai massage in the Spa which was one of the best I ever had in my life.

Room Tip: I was there with a group of people and all rooms were great.
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  • Stayed: July 2015, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Exinal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2014

Good Hotel and very good service. I have stopped there several times even though I actually live in Sevastopol great for a break all fun for the kids and good relaxation for Adults,I recommend it for all Families couples and lone travellers.1 not so good point a long way from city centre

Room Tip: all rooms sea view higher the room better views of beach & water park
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  • Stayed: June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank malarkyCrimea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Aquamarine Resort & SPA

Address: Parkovaya St., 11, Sevastopol 299057 (Formerly Hotel Akvamarin)
Region: Crimea > Sevastopol Municipality > Sevastopol
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 15 Hotels in Sevastopol
Hotel Class:5 star — Aquamarine Resort & SPA 5*
Number of rooms: 140
Official Description (provided by the hotel):
Aquamarine Resort & SPA - is a modern 5 star property in Sevastopol, located in the park zone in the vicinity of the sea bay. Developed surrounding amenities and high standard service allows to provide comfortable and memorable stay all year round for the guests with various touristic preferences: • Family rest • Business events • Wellness programs There is the biggest in Crimea water park, own stone - sand beach zone, indoor as well as outdoor swimming pools, sauna rooms, open-air cinema, summer beach night club and a great choice of excursion tours are always welcome for the guests. Our resort can offer a wide range of cuisine from different countries. There are four restaurants on the territory of Aquamarine Property, serving sea food, exotic Asian cuisine, Black sea cuisine, grill menu. Meetings and conferences organization service will eliminate all your worries, confusion as Aquamarine resort has a range of facilities in the conference hall and meeting rooms for putting together events with seamless efficiency. Our 140 rooms are designed with soothing decor and graceful elegance they include Superior Twin/King, Junior suite, Luxe. Each room is equipped with air-conditioner, wi-fi zone, satellite and offers exquisite amenities with inspiring views. Room rate includes breakfast buffet, gym, medical SPA examination service, sauna rooms, parking lot, 24-hour security. ... more   less 

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