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Reviewed 9 April 2021 via mobile

Hotel is very noisy unclean uncomfortable staff are not professional, I complained twice and they apologise and promised to compensate me to get our satisfaction but nothing happened.
I am not recommended this hotel.
Dust at room ,human hair in room , cigarette ash in bathroom, ice in fridge, no door lock.

Date of stay: April 2021
Trip type: Travelled as a couple
Thank 937waleeds
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Guest Relations, Guest Services / Front Office at The Grand Plaza Hotel Smouha, responded to this reviewResponded 12 April 2021

Dear Mr. Waleed

We appreciate the time to share your feedback with us. We are sorry for your disappointment with not meeting your expectation.

We wished to know your review during the stay so we can take immediate response,We have manager around the clock (Duty manager and night manager) so we could correct fault since the beginning of the stay.

We hope to have future opportunities to welcome you back.

Sincerely,
Mohamed Saady
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2021 via mobile

Excellent hotel, very clean, tidy, and very helpful staff.
Perfect location, wide parking space, decent entrance, very good COVID precautions, amazing reception staff specially Mr Ahmed who was very helpful.
The room was very clean with all of the needed facilities.
Breakfast was very good and the restaurant’s staff was excellent.
I would recommend this hotel for anyone visiting Alexandria for business

Date of stay: January 2021
Trip type: Travelled with family
Thank mohamedsQ8032LZ
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Guest Relations, Guest Services / Front Office at The Grand Plaza Hotel Smouha, responded to this reviewResponded 12 April 2021

Dear Mr.Mohamed,

Thank you for your recent review of the grand plaza hotel. We are delighted you enjoyed your time with us and our team made you feel welcome.

We have appreciate your comments about Perfect location, wide parking space, decent entrance, very good COVID precautions, amazing reception staff specially Mr Ahmed who was very helpful.our including the breakfast and the cleaning of the room. look forward to seeing you back at our property soon.

Sincerely,
Jailane
Assistant guest relation manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 September 2020 via mobile

Nice place , the service was very good and the crew was friendly , the hotel was clean they are committed by the instructions of council of ministers to face corona virus , they measure the temperature of all guest and put sanitizers at every place inside hotel , I recommend it

Date of stay: September 2020
Trip type: Travelled with family
Thank mohamedsJ5659GQ
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jailane Hesham, Guest Services / Front Office at The Grand Plaza Hotel Smouha, responded to this reviewResponded 2 September 2020

Dear Mr.Mohamed,

Thank you for your recent review of the grand plaza hotel. We are delighted you enjoyed your time with us and you found our facilities useful. We are pleased that You feel safe and satisfied during your stay with the Covid virus procedures.


We look forward to welcoming you back again soon.


Best regards,
Mohamed Saady
The hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2020 via mobile

The Hotel room exceeded my expectations. great location of the Hotel.The Room was very clean airconditioning is almost soundless, Wiffi had a very good signal. And the last but not least the staff are very friendly.

Date of stay: August 2020
Trip type: Travelled solo
Thank Lwarty
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jailane Hesham, Guest Services / Front Office at The Grand Plaza Hotel Smouha, responded to this reviewResponded 12 August 2020

Dear Lwarty,

Thank you for your recent review of the grand plaza hotel. We are delighted you enjoyed your time with us and you found our facilities useful.


We look forward to welcoming you back again soon.
Best regards,
Mohamed Saady Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2020 via mobile

Nice and professional hotel, providing extra high quality of service and makes you enjoy loveable accommodation, highly recommended for all types of stay, however it's somehow away from the beautiful Alexandria's Cornish.

Date of stay: January 2020
Trip type: Travelled on business
Thank Manno214
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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