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All reviews the river the nam khan river terrace restaurant colonial style the main street balcony room mini bar night market alms giving location is excellent the hotel manager spa noy town souk minibar lao
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Reviewed 5 May 2017

Located towards the end of the promontory between the Mekong and the Namkhan river, this is a collection of wooden buildings in local style. This means you may need to go outside to get to reception and the restaurant (there is only one), and in the rainy season, that could need some preparation. Facilities are minimal, if you exclude the spa, but that does not detract from the attractiveness of the place, made of beautiful hardwood throughout, with antique-style furnishings. The room was well equipped with minibar (contents free of charge, unusually), safe, TV and so on, but I have to say that we were inside so little it made no difference. Breakfast is simple but good, and dinner is also available, with happy hour cocktails as well. Staff are friendly and helpful, and a limo service picks you up from the airport (ancient Mercedes). Bikes are free from reception, and traffic in both old and new towns moves slowly making cycling a good way to get around (barring the heat). There are beautiful monasteries behind and near the hotel, and the Namkhan river is in front. There are innumerable restaurants and bars in the old town, no more than 5 or 10 minutes walk away. Mosquito repellent may be advisable as there are many open spaces in the hotel. Negatives? Rooms can be dark, as lighting may not illuminate where needed, and there may be trees outside your windows. Nighttime reading was not possible in ours. The basin mirror was set for giants, but the shower head for midgets. My wife could not use the mirror, and I kept banging my head on the shower. Oh, and culturally, 'Let me look into that for you' seems to mean 'Sorry, no'! But the pace of life is so easy, and the people so nice, that it really doesn't matter.

Room tip: Front rooms look over the river, but there may be trees
Date of stay: April 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Nicholas C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BurasariGroup G, General Manager at Burasari Heritage Luang Prabang, responded to this reviewResponded 21 May 2017

Dear Nicholas C,

Thank you for you review and feedback. I am glad to hear that all went well with your stay. To clarify though, we do not simply say 'Let me look into that for you' and let it be. That is at least not our service philosophy. I will make sure to address this with our staff, since taking care of guest concerns is a priority and not something we let slide. Thank you again for bringing this to our attention.

Kind regards,
Darisa "Lisa" Tansiri
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2017

Unbeknownst to us, we arrived during the Lao New Year around mid April. Our booking included a free airport transfer. Upon arrival, we failed to find the transport. After waiting half an hour, we called the hotel and were told that due to the Lao New Year, traffic was bad and we would have to wait an hour. Alternatively, we could find our way ourselves and they would reimburse us for the taxi fare. We decided to take a cab.

Upon arrival at the hotel, we complained about the transport let down and were told that since our booking was made directly with them, the transport arrangements were not confirmed. This was contrary to my email exchange with Expedia which clarified that the hotel had confirmed the transport.

The inauspicious start was however made up by the friendly service in the week we were there. We were a party of 4 and had 2 upstairs rooms facing the river.,which I highly recommend. My room was above the restaurant and I was initially concerned about the noise but this was unfounded as it was very quiet at night. The loud blaring music during the New Year was switched off at a decent hour.

The decor was as featured on their website. We appreciated the Laotion old world charm of the interiors which were all tastefully done. It is situated in a quiet area, whilst still within walking distance to the main street of the Old Town and other main attractions.

We dined there every night as it was part of the package. Initially, we were restricted to the set dinners, which we soon tired of, but they allowed us to order a la carte and pay the difference, if any. The food was generally good.

I would recommend the hotel for the tasteful design, location and amicable staff. On our last day, whilst walking back to the hotel to leave for the airport, we passed 3 staff on the street who gave us friendly smiles and waves. It was a nice way to end our holiday!

Date of stay: April 2017
  • Trip type: Travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Singaporelonegranger
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BurasariGroup G, General Manager at Burasari Heritage Luang Prabang, responded to this reviewResponded 21 May 2017

Dear SingaporeLoneGranger,

Please accept our apologies for the mix up regarding the transfer. While such mishaps do occur from time to time, they are not due to negligence but simply circumstances that go awry. I am glad to hear that the rest of your visit went well and your stay with us was comfortable and enjoyable. Thank you for mentioning our kind staff service. I will certainly pass it along to our team.

Kind regards,
Darisa "Lisa" Tansiri
General Manager

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Reviewed 1 May 2017

We stayed here in early April - an absolutely amazing experience. great location - right off the main street in Luang Prabang, a heritage property with old Lao style houses converted into rooms - small rooms but tastefully furnished with a small sit-out balcony The staff without exception were very friendly and courteous - we booked our hike through the hotel - very good recommendation on the tour guide.
The hotel restaurant is very good - order the local cocktail with Lao rum you can't go wrong with this hotel.

Room tip: ask for the 1st floor rooms facing the river.
Date of stay: April 2017
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Pankaj S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BurasariGroup G, General Manager at Burasari Heritage Luang Prabang, responded to this reviewResponded 11 May 2017

Dear Pankaj S,

Thank you so much for your great feedback. Glad you enjoyed your room and balcony and the our version of a local cocktail! I appreciate your comments about our staff and will pass along your feedback to them!

Kind regards,
Darisa "Lisa" Tansiri
General Manager

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Reviewed 30 April 2017 via mobile

Although we didn't stay at the hotel, we went back to visit the restaurant overlooking the river. Our last visit was some years ago. As we walked down the street towards the restaurant the waiter who we met last time recognized us came to greet us with big smiles and Hellos, once again great service from Mr Air. A lovely place and setting to spend a few hours. Would recommend. Good wine.

Date of stay: March 2017
Trip type: Travelled with friends
Thank Susan E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BurasariGroup G, General Manager at Burasari Heritage Luang Prabang, responded to this reviewResponded 11 May 2017

Dear Graham_and_Susan414,

It's so nice to hear you stopped by again and enjoyed a meal and good wine. I will pass along your kind comments to Mr. Air. Your appreciation means a lot.

Kind regards,
Darisa "Lisa" Tansiri
General Manager

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Reviewed 28 April 2017

The place is elegant but also quite expensive as it is in general Luang Prabang (for tourists of course).
Anyway, the hotel is well situated and the breakfast in acceptable.
The hotel is in a quiet street but just 5 minutes walking from the main street.

Date of stay: May 2016
Trip type: Travelled with friends
Thank Rosario_it
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BurasariGroup G, General Manager at Burasari Heritage Luang Prabang, responded to this reviewResponded 11 May 2017

Dear Rosario_it

Glad to hear you enjoyed your stay and the quiet charm of the city.

Kind regards,
Darisa "Lisa" Tansiri
General Manager

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