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“Charged me twice and then don't answer emails or complaints.”

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Jumeirah Zabeel Saray
Ranked #66 of 563 Hotels in Dubai
Certificate of Excellence
Reviewed 4 weeks ago

Hotel is nice.
Staff are v.friendly.
Rooms are great. (We got upgraded as it was our anniversary)
Drinks are stupidly expensive.
Food is also expensive. It's good but not great.
Customer service is decent when you are a guest.

However, after you have left they have zero interest in any communication. Every email address they publish bounces, even when you try and contact them to tell them they have charged your credit card twice.

When they did refund me they short changed me! Rates itself as a 5-star hotel but I've stayed in 5-star hotels where that would never be acceptable.

Still waiting very them to contact me having emailed so many times and messaged them on Facebook. Let's see if this works.

  • Stayed: December 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank mcr123110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 4 weeks ago via mobile

Stayed here for 3 nights as a stop over before we headed to thiland - it was really nice - staff restaurants all as expected - beautifuly decorated for Christmas / only negative it's quite a way our from the main tourist parts.

Stayed: December 2017, travelled with family
Thank HurleyDeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Room interior: outdated, chipped old furniture

Bathroom: fab, but upkeep not up to the standard Jumeirah.

Breakfast: Nothing special, expected more variety and interesting dishes. Too noisy. Waiters not friendly. I asked for a simple decaf for three times before I finally received it.

Beach: the beach was a joke...sadly. For this high rate I expected something spectacular. View was obstructed by construction. Sunscreen and coconut water were extremely overpriced. (Coconut water for almost $11...if I had known, I wouldn't have ordered it...Same for the sunscreen which was billed at a whopping $27!!!). WTF?

Check in/Check out: Took way longer than it should have. Staff ok but not forthcoming as they are in Jumeirah Al Naseem or Jumeirah Emirates Towers. Maybe they were tired from all the noisy kids and families?

Overall, I would not recommend this hotel because it's simply TOO EXPENSIVE for the quality that it is offering.

  • Stayed: January 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
4  Thank Farah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

I stayed for a 10 days vacation with my family and found the hotel very luxurious with an extremely nice and well-trained staff. The rooms are exactly like the photos and we had a nice sea view. The pool and beach area are beautiful and well kept.
There are, however, 2 things though to keep in mind : it`s a bit far away from downtown where all the action happens and in the end you may end up spending more on taxi than you thought. (Forget UBER, it`s more expensive than taxis). The other point is the food price - from the pool bar to the restaurants the prices are just way too high, above reasonable ocidental standards, and remenber that you are a bit far from the commercial centres, so you end up really stuck, which felt quite uncomfortable. Other than that, it`s a great hotel if you want to be away from the city itself

Room Tip: Choose a room with sea view
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  • Stayed: January 2018, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Roberto_MJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

This hotel is amazing we were blown away by it the rooms were incredible, we didn't want to leave ours, pool and beach are stunning, the spa was out of this world ,hotel is immaculate and staff are lovely

  • Stayed: January 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jeniburt100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Jumeirah Zabeel Saray

Address: The Palm Jumeirah, Crescent Road West, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#11 Family Hotel in Dubai
#18 Romantic Hotel in Dubai
#21 Business Hotel in Dubai
#22 On the Beach Hotel in Dubai
#57 Luxury Hotel in Dubai
Price Range: RM 904 - RM 6,577 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Jumeirah Zabeel Saray 5*
Number of rooms: 442
Reservation Options:
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Also Known As:
Jumeirah Zabeel Saray Hotel Dubai

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