Hotel is nice.
Staff are v.friendly.
Rooms are great. (We got upgraded as it was our anniversary)
Drinks are stupidly expensive.
Food is also expensive. It's good but not great.
Customer service is decent when you are a guest.
However, after you have left they have zero interest in any communication. Every email address they publish bounces, even when you try and contact them to tell them they have charged your credit card twice.
When they did refund me they short changed me! Rates itself as a 5-star hotel but I've stayed in 5-star hotels where that would never be acceptable.
Still waiting very them to contact me having emailed so many times and messaged them on Facebook. Let's see if this works.
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- Also Known As:
- Jumeirah Zabeel Saray Hotel Dubai