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Reviews (2,574)
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Reviewed 17 March 2015

Overall the hotel is of very good standard and amenities. Rooms are very spacious, with large bathrooms, and staff is really nice and helpful. Once you enter the hotel, you are in kind of an oasis apart for Dubai's turmoil.
The downside is that the location is not really great, as there are not much things around. The hotel doesn't have a street level entrance, which was a bit weird at first. You need to enter via the parking, even if you arrive by foot. The location is quite convenient if you want to discover the Creek area tough, but apart from that you will need to take a taxi to go downtown. But luckily taxis are quite cheap in Dubai and the hotel as a float of private taxis available, which were the same prices than metered taxis, just be sure to agree the price with the driver before.
We had a room located on the 2nd floor, which revealed itself at quite noisy as we could hear the music coming up from the club in the evening, and from the lobby in the morning. I asked if it was possible to change room, and the hotel's staff was really accommodating and managed to move us on the highest floor, which was better.
The hotel has various restaurants of good qualities (and prices). We tried the Indian place one evening and it was really good. I enjoyed the breakfast as it comes with a lot of choices.
The roof terrace and pool is not huge, but quite handy to relax a few hours, with view over the city, and downtown Dubai and the Burj Khalifa, which is nice especially by night (they have bar up there).
I would say that this is a good place to stay if you managed to get a discount to make it good value for money (especially for Dubai) as otherwise I think that's a bit overpriced for the location.

Room Tip: Ask for a higher floor room to reduce noise from the club and the lobby
  • Stayed: March 2015, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Sandrine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GexDubai, Manager at Melia Dubai Hotel, responded to this reviewResponded 24 March 2015

Dear Guest,
We would like to thank you for your review, referred to your stay in Meliá Dubai.
Please, accept our sincere apologies for the inconvenience with the noise. As you mentioned, we are always ready to assist to our customers and to correct on spot their experience.
Meliá Dubai is the first 5 star Spanish hotel in the Middle East. Designed by a Milan based architect the hotel building has unique design. Our aim is to please all customers with modern and relaxing hotel atmosphere which helps to go away from crowded roads of Dubai.
We appreciate your opinion and hope to welcome you again!
Sincerely,
Ekaterina Matvienko
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2015 via mobile

I do not recommend for couples, could not have described it any better than my title, fatalities and services way below average. And unless visiting deera its quite far, and not far in a good way "resort" feeling way.

Stayed: February 2015, travelled as a couple
1  Thank Saudi-Bahama-Mama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GexDubai, Manager at Melia Dubai Hotel, responded to this reviewResponded 23 March 2015

Dear Guest,
We appreciate your comments. Thank you for the review.
Meliá Dubai is a boutique style hotel with 164 rooms and suites.
We are very sorry if our services were not up to your expectations.
Regarding the location, as you know, it is Bur Dubai area of the city, near Gold Souq, historic Bastakiya, the Dubai Museum and Dubai Creek. The hotel position is very comfortable for both leisure and business travellers as it is close to the World Trade Centre and only in 15 min away from Dubai International Airport.
Once again we thank you for the valuable opinion,
Sincerely,
Ekaterina Matvienko
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2015

My recent trip to Dubai, we stayed at the Melia Dubai ..our booking included "level 7" access. All staff in all departments were simply awesome..we are vegan and wanted a hotel that understood our needs and catered for them...the hotel staff gracefully extended their hospitality...the rooms were large, comfortable and clean. Reception and concierge always attentive. The hotel had signature restaurant which is owned by the top masterchef sanjeev kapoor...I celebrated my birthday here. The executive chef and staff made my birthday great to remember...would like to personally thank the following staff ( sorry if spelling is wrong, but you know who you are) - Vardhan, Chandrachur, Mel, Faisal, Sajad, Ali, Rachel and Julia...thank you all for a warm and memorable stay...


I would recommend this hotel wholeheartedly.


Best wishes

Mala and Priya - room 711

Room Tip: Very spacious and modern hotel. Rooftop terrace with swimming pool and loungers. Room and Bathroom spacious and very nice- large bath and shower...extremely comfortable clean beds. Very hygienic hotel. Accommodating to our dietary needs. Easy access to main attractions by taxi or metro. Staff welcoming and friendly
  • Stayed: March 2015, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank MalaPriya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GexDubai, Manager at Melia Dubai Hotel, responded to this reviewResponded 17 March 2015

Dear Guest,
We would like to thank you for choosing The Level Meliá Dubai for your stay and sharing your experience at the web site.
The Level is an exclusive area of the hotel where we provide personalized service and extra care for each customer. We always glad to know our guests preferences in room location, food preferences to give the best possible service and attention.
Thank you for the warm notes and your appreciation.
We will be happy to have you as our guests again at The Level Meliá Dubai.
Kind regards,
Ekaterina Matvienko
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2015

Our stay at the hotel was pleasant.We were at room 718..Evereything seemed good except the time we checked out..While we were checking out the Receptionist handed me a bill for 178 AED..I asked what it was for..we were told that we made two local phone calls and it cost us 178 AED. It simply amazed me as it was just the local call .I asked her why we were not informed that the local call charges will cost that much..It really left a sour taste in our mouth..I did not want to argue so I paid..So be careful while staying there ..Do not make any phone calls ..They will certainly rip you off..I am never coming back to this hetel again..

  • Stayed: March 2015, travelled with family
    • Value
    • Rooms
    • Service
2  Thank Sadhvi A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GexDubai, Manager at Melia Dubai Hotel, responded to this reviewResponded 17 March 2015

Dear Guest,
Thank you for the review.
We charge every customer according the hotel price list.
Local and International telephone connection is chargeable service and a price list is located at the hotel directory book which is placed in every guest room on the desk.
According to our investigation, you was charged for 4 days of local calls as per the hotel price list with general duration 1 hour. All charges were done in a proper way.
However our apology for any inconvenience.
Sincerely,
Ekaterina Matvienko
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2015

Me and my friend was staying in this fascinating Hotel, Truly beautiful but a bit twisty from outside, We had faced some minor problem like Taxis issues Long waiting time. We had such a lovely experience in breakfast where we got pampered really well by the staff member named Siddharth.

We are Certainly looking forward to come back to Melia Hotel again and will definitely recommend to other friends.

  • Stayed: February 2015, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Animesh A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GexDubai, Manager at Melia Dubai Hotel, responded to this reviewResponded 17 March 2015

Dear Guest,
Thank you for choosing us for the stay in Dubai.
It is truly a pleasure to know that you are going to recommend Meliá to others. Thank you very much!
Regarding the taxi, two options are always available for our customers: private company taxi and city taxi. The hotel concierge can arrange the service upon a guest request. If we don't have a request in advance, the service is provided on spot according to cars availability.
Public transport at guests disposal too with a metro station in 15 min from the hotel.
Daily we have free shuttle service to the beach and nearest shopping center.
Once again thank you for the feedback. We hope to see you soon at Meliá Dubai!
Best regards,
Ekaterina Matvienko
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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