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Reviews (3,190)
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Reviewed 11 November 2015 via mobile

Have no words to describe the hotel , it should come in the ULTRA LUXURY category ..

The facilities, the staff the options of bars , pools , restaurants , shops , beaches in Madinath jumeriah and jumeirah beach resort is outstanding

Staff and food and services are out of the world !!

Stayed: November 2015, travelled on business
Thank TANAYTHAKUR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Mina A'Salam, responded to this reviewResponded 16 November 2015

Dear Guest

Thank you for your Outstanding rating for our hotel, following your recent stay with us and I am glad that you managed to experience our hotel facilities and services although you were on a business trip.

Once again, thank you for recommending our hotel and I do hope that you will have a chance to return in the future for a holiday at Mina A'Salam.

Best regards
Gisele Clark
Hotel Manager

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Reviewed 11 November 2015

One of the most comfortable hotels i have stayed in. I love the Arabisque decor of the entire hotel. There really is no need to leave this hotel. Private beach with the view of the Burj Al arab as well as bars and restaurants inside the hotel. If you stay at this hotel you have access to the water taxi that can take you to the souks and even more restaurants. The in- room dinning was excellent as well. I would recommend this hotel to everyone.

  • Stayed: June 2015, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Natty3313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Mina A'Salam, responded to this reviewResponded 16 November 2015

Dear Guest

I am delighted that you and your partner thoroughly enjoyed your recent summer holiday at Mina A'Salam and I thank you for recommending our hotel as number one choice in Dubai.

I do hope you will have the chance to return to Dubai, we certainly look forward to welcoming you back in the future.

Best regards
Gisele Clark
Hotel Manager

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Reviewed 10 November 2015

the room was in line with our expectations; we appreciated very much the beach, reserved to the guests of the othel and the service on the beach (icecream, water, fruits); the location of the hotel is unique as it is in front of the Burji Al Arab

  • Stayed: October 2015, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank renatob901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Mina A'Salam, responded to this reviewResponded 11 November 2015

Dear Guest

I am very happy to know that our guest room facilities exceeded your expectations as well as our hotel location and the service at the beach.

I thank you for taking the time to share your review, we look forward to welcoming you and your family back to Mina A'Salam in the future.

Best regards
Gisele Clark
Hotel Manager

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Reviewed 8 November 2015 via mobile

We have stayed in a number of Jumeirah owned properties in Dubai and they have never failed to disappoint. The Mina Salaam forms part of the larger Madinat Jumeirah Complex which provides you access to many different variety of bars, clubs, shops and restaurants.

The hotel grounds are beautiful and are interconnected with their sister hotels through well designed walkways and waterways. Choosing to Stay at Jumeirah also gives you complimentary access to Jumeirah owned Wild Wadi and shuttle buses to Mall of the Emirates.

We payed extra for the Jumeirah Flavours half board vouchers which is well worth it, as it gives you the option to dine in 20+ high quality Jumeirah owned restaurants.

Breakfast was fantastic with food choices from all over the world. You can even choose to indulge in sorbet and chocolate coated marshmallows for breakfast if your feeling extra naughty.

The service is always reliable and the Arabian palace theme is consistent throughout the resort.

You can always expect high quality when choosing Jumeirah and that is why we tend to choose Jumeirah when staying in Dubai.

The only feedback is that the hotel could benefit in a refurb as it hasn't changed much in the last 10 years, and with new 5 star hotels constantly being built all around, it could eventually look outdated.

In my Opinion, this is also the best location in Dubai. The views of the Burj Al Arab from here are fantastic and you have easy access to the beach too.

We would continue to book with Jumeirah if we return.

Stayed: October 2015, travelled as a couple
Thank MrandMrsOomer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Mina A'Salam, responded to this reviewResponded 9 November 2015

Dear Guest

I am delighted to know that we managed to live up to your expectations when staying with Jumeirah hotels, I sincerely thank you for sharing your detailed experience on TripAdvisor.

Over the last two years, we have refurbished all our guest rooms and suites at Mina A'Salam, the swimming pool, Talise Spa and recently have refurbished our retail area, all day dining restaurant and the lobby lounge. Shimmers, our beach front restaurant refurbishment is currently ongoing and will be completed shortly. I hope you will have the chance to experience it on your next visit.

Once again, thank you for taking the time to share your wonderful review, we all look forward to welcoming you back to Mina A'Salam in the future.

Best regards
Gisele Clark
Hotel Manager

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Reviewed 3 November 2015

We did a 5 night stay at this hotel in October . The room ( whilst stated as being a construction site view with some noise) was excellent and even though there was construction work throughout the night did not cause us any problems. The staff during our stay were also excellent.
Unfortunately I do have one complaint...after we left the hotel my wife realised she had left some clothes in a drawer. She emailed the hotel but the hotel was slow to respond and eventually after about a week said nothing had been found . She asked specifically for a hidden drawer to be checked, to which she got no reply. I contacted the manager Gisele Clark who to be fair launched an immediate investigation but nothing was found.
This leaves the conclusion that the clothes were either taken by another guest (unlikely ) or stolen by staff (unlikely ?) or thrown away ?
We have on occasion left things at other hotels but to date had all of them returned, so this is a first.

Room Tip: Dubai is expensive, construction site rooms were cheaper and noise was not a problem (but the construction site view is not great).
  • Stayed: October 2015, travelled with family
    • Value
    • Location
    • Service
Thank Racinamicable
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Mina A'Salam, responded to this reviewResponded 4 November 2015

Dear Guest

Thank you for taking the times to share your experience following your recent stay with us at Mina A'Salam. I am delighted to learn that you enjoyed all the facilities and services provided however dissapointed on the other hand that we were not able to come back with positive outcome with regards to your wife's swim suits.

As I have mentioned in the email that sent to you on 02 November, we have done a thorough check in the room and found nothing. Any items that are left behind by our guests will be surrendered to our Lost & Found department and they have also checked their inventory however the outcome is negative.

Allow me to apologise once again for the delay in replying back to your email and I hope we will have the chance to welcoming you and your wife back to our hotel in the future.

Sincerely
Gisele Clark
Hotel Manager

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