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“Disappointing but OK for a short stopover”
Review of Towers Rotana

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Towers Rotana
Ranked #109 of 561 Hotels in Dubai
Certificate of Excellence
Reviewed 22 January 2012

When I used to live in Dubai I regularly enjoyed the restaurants (Teatro and Flavours on Two) and the bar (Longs) so decided to stay when back in Dubai for a night. Past experience of the hotel led me to expect that the accommodation would be just as good as the F&B outlets but I was disappointed.

Check-in was quick and efficient but as soon as I got out of the lift onto the 8th floor the corridor stank of smoke, despite the presence of no-smoking signs. Fortunately the room did not smell as bad but it was very small and the bathroom even smaller. The room faced Sheikh Zayed Road which was very noisy. If I'd been staying for more than 1 night I would have asked to change rooms.

Internet is a complete rip-off at AED 95 for 24 hours. When will UAE hotels realise that they need to include free wi-fi in their room rates as hotels in most other parts of the world do. The connection was extremely slow and frankly a complete con.

The location of the Towers Rotana is great for getting around Dubai. There are always plenty of taxis outside and its a 2 minute walk to the Financial Centre metro station. This is not somewhere you'd stay if you want to spend time at the beach/lounging in the sun though. Its more of a business hotel or somewhere for a short stopover.

There is a gym and pool which are fine but strangely you have to cross the hotel car park to reach them. The pool is on the roof of the multi-storey car park. There is a bridge from the hotel to the pool but for some reason this has been closed.

Personally I far prefer the Jumeira Rotana 2 or 3kms away or the Rose Rotana just across the road from the Towers Rotana. I stayed at both in Nov and Dec 2011, rated them much higher than the Towers Rotana and their rates are similar or lower.

Room Tip: A high floor if facing the room (to avoid the 24 hour noise) or get a room overlooking the pool.
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  • Stayed: January 2012, travelled solo
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1  Thank JJimBean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TowersRotanaDubai, General Manager at Towers Rotana, responded to this reviewResponded 25 January 2012

Dear Guest,

Thank you very much for taking the time to share your experience from your recent stay with us at Towers Rotana Dubai on Trip advisor.

Indeed, we are very happy that you regularly enjoyed our restaurants when you used to live here in Dubai and we thank you for your valuable feedback which will help us improve our services and facilities to meet and fulfill our guests' expectations.

We sincerely hope to be able to welcome you back again to Towers Rotana in the not too distant future.

With best regards,

Mrad El Khoury
General Manager
Towers Rotana Dubai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,862 - 1,866 of 2,630 reviews

Reviewed 21 January 2012

Very nice hotel with wonderful location and amazingly helpful and friendly staff.

  • Stayed: January 2012, travelled with family
    • Value
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1  Thank ISA337
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TowersRotanaDubai, General Manager at Towers Rotana, responded to this reviewResponded 6 February 2012

Dear Guest,

Thank you very much for taking the time to share your experience from your recent stay with us at Towers Rotana Dubai on Trip advisor.

It was indeed our pleasure that you have chosen our hotel and we are delighted that you have stayed with us on your recent visit to attend the exhibition here in Dubai.

We thank you for your valuable feedback, as this will greatly help us to do better in providing good service to exceed our guests’ expectations.

Thank you again for staying at Towers Rotana Dubai and we look forward to welcoming you back in the not too distant future.



With best regards,
Mrad El Khoury
General Manager
Towers Rotana Dubai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 January 2012

I stayed for 4 nights at Towers Rotana.

* The hotel is looking better than expected when considering the pictures I saw before travelling....
* Rooms facing to Sheikh Zayed Road are noisy because of never ending traffic. If you are a light sleeper avoid those.
* Internet coverage in my room was very weak. Actually, I had to be close to the door to have some possibilities to connect. Speed of the connection is fair. Nevertheless, you have an ethernet cable on the desk also. Price of internet connection was 25 dirhams per hour.
* Cleaning service was excellent.
* I will be trying a different hotel when coming back to Dubai.

  • Stayed: January 2012, travelled on business
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Thank Jairovich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TowersRotanaDubai, General Manager at Towers Rotana, responded to this reviewResponded 25 January 2012

Dear Guest,

Thank you very much for taking the time to share your experience from your recent stay with us at Towers Rotana Dubai on Trip advisor.

We are delighted that you have stayed with us on your recent visit to Dubai and happy to know that we have provided good service. Thank you for your kind remarks.

We appreciate your valuable feedback which will help us improve the quality of our services and facilities to ensure total guest satisfaction.

Thank you again and we sincerely hope to be able to welcome you back again to Towers Rotana in the not too distant future.

With best regards,

Mrad El Khoury
General Manager
Towers Rotana Dubai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 January 2012

A recent 2 night stay. King Premium room including breakfast. Large room, may 40sq m plus with seating area. Swivel TV, very comfortable bed, on 18th floor, well appointed. Breakfast was served on 3 rd floor, I think, plentiful, egg station, and all you could wish, in terms of cold and hot food, juices, fruit, to please everybody. Gym is reached by walking out of the hotel across to the annex, where the pool is. Functional gym, steam room used. Was pretty quiet on the gym, but pool pretty busy. Wasnt well one day and had DND on door, they leave a card to say housekeeping called. Request for iron and board, was met with immediate response. Friendly welcome at check in and check out. Hotel is opposite their siste hotel, Rose Rayhaan on Sheikh Zayed Road. No issues and would happily recommend the hotel.

Room Tip: Personally go for higher floor. Not sure how room styles are spread though.
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  • Stayed: January 2012, travelled on business
    • Value
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Thank Nadeem786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TowersRotanaDubai, General Manager at Towers Rotana, responded to this reviewResponded 1 February 2012

Dear Guest,

Thank you very much for taking the time to share your experience from your recent stay with us at Towers Rotana Dubai on Trip advisor.

We are happy to know that you had a nice stay with us and I will be sure to pass on your kind remarks to the rest of our team.

We appreciate your valuable feedback as we continuously strive to improve our service and facilities, and only through comments provided by our valued guests we will be able to do so, at the same time, will make us aware on the actual guests’ experience.

Once again thank you for staying at Towers Rotana - Dubai and we are looking forward to welcoming you back in the not too distant future.

With best regards,

Mrad El Khoury
General Manager
Towers Rotana Dubai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 January 2012

You will be pleasantly surprised when you enter the hotel. Very nice lobby done up well. Staff are attentive. Stayed here during an exhibition in Dubai and they were more than happy to receive and look after a lot of kit we had sent over.

Rooms are pretty basic and a little tired. Beds are hard.

  • Stayed: March 2011, travelled on business
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Thank TommyKnoxville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TowersRotanaDubai, General Manager at Towers Rotana, responded to this reviewResponded 23 January 2012

Dear Guest,

Thank you very much for taking the time to share your experience from your recent stay with us at Towers Rotana Dubai on Trip advisor.

It was indeed our pleasure that you have chosen our hotel and we are delighted that you have stayed with us on your recent visit to attend the exhibition here in Dubai.

We thank you for your valuable feedback, as this will greatly help us to do better in providing good service to exceed our guests’ expectations.

Once again thank you for staying at Towers Rotana Dubai and we look forward to welcoming you back in the not too distant future.



With best regards,
Mrad El Khoury
General Manager
Towers Rotana Dubai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Towers Rotana

Address: Sheikh Zayed Rd | PO Box 30430, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#82 Romantic Hotel in Dubai
#85 Family Hotel in Dubai
#97 Luxury Hotel in Dubai
#102 Business Hotel in Dubai
Price Range: RM384 - RM1,846 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Towers Rotana 4*
Number of rooms: 372
Official Description (provided by the hotel):
Conveniently located on Dubai's prominent Sheikh Zayed Road, Towers Rotana boasts some stunning views of the Arabian Sea as well as easy access to all major destinations in the thriving metropolis of Dubai. Towers Rotana is situated adjacent to the Financial Centre Metro Station, a mere 4 kms away from Burj Khalifa (the tallest building in the world), 8 kms from the golden sands of the Jumeirah Beach front and 10 kms from Dubai International Airport. Towers Rotana offers 372 rooms, suites and apartments decorated with comfort and elegance in mind. Towers Rotana is home to the Award-winning fusion fine dining restaurant Teatro, the longest bar in the Middle East Long's Bar, Award-winning all day dining restaurant Flavours on Two and lobby café, Wraps. Contemporary business facilities and 8 meeting rooms offer all the amenities needed to satisfy your requirements. The hotel's recreation facilities includes Bodylines Fitness & Wellness Club, located on the top floor of the annex building, features an outdoor swimming pool with a sun terrace, a Jacuzzi, a fully-equipped fitness centre, steam and sauna rooms, and views of the coastal residential area, Jumeriah. ... more   less 
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Also Known As:
Towers Rotana - Dubai Hotel Dubai
Hotel Rotana Dubai
Towers Rotana Hotel Dubai

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