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“Pleasure”
Review of Towers Rotana

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Towers Rotana
Ranked #108 of 556 Hotels in Dubai
Certificate of Excellence
Reviewed 16 April 2017

The net was very slow. No shuttle bus to Airport or Dubai mall. Not enough drinking water in the room. Closet is too small and no beIn Sport channels in the TV list. No enough tows and coffe and milk supplies.

  • Stayed: April 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Rotana Hotels
Thank S1204XSahmeda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TowersRotanaDubai, General Manager at Towers Rotana, responded to this reviewResponded 18 April 2017

Dear S1204XSahmeda,

Allow me first to express our sincere apologies you have gone through this very upsetting experience in delivering our services.

We have taken appropriate measures based on the feedback provided by you and in order to avoid any such unpleasant situations again and assure you that you and all our other guests will receive the standards of service promised by us and truly deserved by you.

Your patronage is very valuable to us and in this continues desire to satisfy our guest and accommodate our guest requirements, we always look into every effort we can made to value truly our guests.

Our apologies again for this situation and we hope this will not deter our mutual business relationship and from using our hotel.

We look forward to welcoming you back at the Towers Rotana and assure you of our best services at all times.

If I could be at further assistance in the future do not hesitate to contact me.

Sincerely yours,
Hossam Mansour
General Manager

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522 - 526 of 2,529 reviews

Reviewed 16 April 2017

Improve mattresses for more sleep comfort is nice to have.
Also if it is possible to have reasonable prices for families as the price is a bit overblown.
Also find a solution to the noise of the road.

  • Stayed: April 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Rotana Hotels
Thank amirag643
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TowersRotanaDubai, General Manager at Towers Rotana, responded to this reviewResponded 18 April 2017

Dear Amirag643,

We are happy to know that you had a majestic stay with us. We truly appreciate your feedback in regards to quality of the mattress and value of price which is really important to us in helping to improve the quality of our services and facilities, as this will greatly assist us to do better in providing good service to exceed our guests’ expectations.

We sincerely hope to be able to welcome you again here at Towers Rotana Dubai.

Best regards,
Hossam Mansour
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2017

Close to malls with inexpensive taxi fares, close to restaurants (some which are open 24 hours), great hotel, great staff, great experience. The staff made me feel welcomed and appreciated. The rooms are large and the bathrooms are large and comfortable as well. This was a fantastic experience, one that I would be happy to do again.

  • Stayed: April 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Rotana Hotels
Thank 538marcusg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TowersRotanaDubai, General Manager at Towers Rotana, responded to this reviewResponded 18 April 2017

Dear 538marcusg,

We sincerely appreciate taking your time to share your detailed review and valued feedback from your recent stay with us at Towers Rotana Dubai. We are happy to know that you had a great stay at our hotel and our services met your expectations.

Thank you for your recommendations to Towers Rotana Dubai, great place to stay, great hotel, staff and experience, large and comfortable guest rooms. We are indeed very happy of your kind remarks; your valued feedback is really helpful and important to us in delivering the utmost priority to provide our guests the highest level of quality and service.

We sincerely hope to be able to welcome you back to Towers Rotana Dubai.

Best regards,
Hossam Mansour
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2017

I was there for 10 days on a business trip it was good experience in general very good & helpful staff. One thing on the down side is the noises that sometimes comes from the other room which can make you uncomfortable.

  • Stayed: April 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Rotana Hotels
Thank sarhadj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TowersRotanaDubai, General Manager at Towers Rotana, responded to this reviewResponded 17 April 2017

Dear Sarhadj,

We sincerely appreciate taking your time to share your detailed review from your recent stay with us at Towers Rotana Dubai. We are happy to know that we have met your business needs. It is always a pleasure for us to get nice comments and we regret to know that your experienced make you uncomfortable due to your neighborhood.

We always have the pleasure of welcoming you again here at Towers Rotana Dubai.

Sincerely,
Hossam Mansour
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2017

The rooms are awesome! Brand new and very comfortable. The location is a plus. You will have a lot of places to eat in a walking distance (if is not too hot to walk) and the Metro right in your face. Very fast check-in and check-out. Big variety of food for breakfast and lunch.

  • Stayed: April 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Rotana Hotels
Thank Rodrigo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TowersRotanaDubai, General Manager at Towers Rotana, responded to this reviewResponded 17 April 2017

Dear Rodrigo B,

It was indeed our pleasure that you have chosen our hotel and we are delighted that you had a very pleasant stay with us. We are very pleased of your remarks to our rooms which is great and awesome, brand new and very comfortable plus its location wise. We thank you for your valuable feedback with the service and the facilities, as this will greatly help us to do better in providing good service to exceed our guests’ expectations.

We look forward to welcoming you back in the not too distant future.

Best regards,
Hossam Mansour
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Towers Rotana

Address: Sheikh Zayed Rd | PO Box 30430, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#82 Romantic Hotel in Dubai
#91 Family Hotel in Dubai
#96 Luxury Hotel in Dubai
#102 Business Hotel in Dubai
Price Range: RM312 - RM1,813 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Towers Rotana 4*
Number of rooms: 372
Official Description (provided by the hotel):
Conveniently located on Dubai's prominent Sheikh Zayed Road, Towers Rotana boasts some stunning views of the Arabian Sea as well as easy access to all major destinations in the thriving metropolis of Dubai. Towers Rotana is situated adjacent to the Financial Centre Metro Station, a mere 4 kms away from Burj Khalifa (the tallest building in the world), 8 kms from the golden sands of the Jumeirah Beach front and 10 kms from Dubai International Airport. Towers Rotana offers 372 rooms, suites and apartments decorated with comfort and elegance in mind. Towers Rotana is home to the Award-winning fusion fine dining restaurant Teatro, the longest bar in the Middle East Long's Bar, Award-winning all day dining restaurant Flavours on Two and lobby café, Wraps. Contemporary business facilities and 8 meeting rooms offer all the amenities needed to satisfy your requirements. The hotel's recreation facilities includes Bodylines Fitness & Wellness Club, located on the top floor of the annex building, features an outdoor swimming pool with a sun terrace, a Jacuzzi, a fully-equipped fitness centre, steam and sauna rooms, and views of the coastal residential area, Jumeriah. ... more   less 
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Also Known As:
Towers Rotana - Dubai Hotel Dubai
Hotel Rotana Dubai
Towers Rotana Hotel Dubai

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