We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (117)
Filter reviews
117 results
Traveller rating
Traveller type
Time of year
LanguageAll languages
More languages
Show reviews that mention
All reviews metro station between flights sports bar comfortable bed short stay nice hotel facilities freddys mr
Updating list...
25 - 30 of 117 reviews
Reviewed 10 January 2017 via mobile

We had a 12 hour stopover and needed to rest. Called the hotel and booked. Hotel was clean and well appointed. Quiet surroundings made it easy to get 4 hours solid sleep. Didn't try shower or anything else. Great for a few hours of shuteye.

Date of stay: January 2017
Trip type: Travelled with family
1  Thank herbertleemacau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2017

For those of you that want to read a very quick review, in my opinion, the cost to stay at this hotel is reasonable.

Below is a longer version of my review for those of you that want more information.

Firstly, I must say that I debated with myself for a long time before booking this hotel as I had spent some time reading the reviews and, for the most part, they were not good. However, I found it hard to believe that a hotel could be that bad so instead of booking for 9 nights, I initially booked for 3 nights (10-13 Oct 2016) to see how things were. I like to be fair and give an accurate account of my personal experience. The price was reasonable so I wasn't expecting 5-star service.

According to booking.com the hotel has an airport shuttle but it doesn’t. The hotel is located between two metro stations, Al Nadha and Al Qusais. It's about a 10-minute walk from either station but I only used Al Qusais. On the day of arrival I took the metro to Al Qusais and as it was hot and I had a big bag with me, I decided to take a taxi from there to the hotel even though it was a short distance. There is a minimum taxi fare of Dhs 12.00 (approx. £4) but I was happy to pay it.

If you are arriving on the Metro, when you go through the ticket barrier head for exit 2, turn right out of the station and walk straight ahead for about 10 minutes and you'll come to the hotel on a corner. You will know you're walking in the right direction when you exit the station because you will pass Adib Bank which is closeby. Apparently, there is also a bus station near the hotel but I didn't use it as I prefer the train. It takes about 40-45 minutes to get to Dubai Mall from the hotel.

I arrived at the hotel around 5.45pm and had a bit of a struggle up the stairs leading to the hotel lobby with my big bag as there was no-one around to help. When I got to the top and had just stepped through the door then a man (I think he works in the cafe) rushed over to hold the door open. I had just stepped into the reception area by then but I thanked him anyway. There is a ramp to the left of the stairs but I didn't see it when I arrived.

I was checked in by a woman who did not greet me or even smile. She asked for my passport and asked me to sign the check-in form. One of her male colleagues who was standing nearby turned around and greeted me with a nice smile and a warm welcome. I later found out that his name is Vivek. I told the woman that I don't sleep well (this is true) so I'd like to be high up and she said that she had already booked me in a room on the 3rd floor which I appreciated and thanked her for. She then said it would take about 5-10 minutes to copy my passport so I could get it later. I told her that I was going to wait for my passport. Interestingly, she finished copying it within a couple of minutes! I had no intention of leaving my passport with her.

There was a friendly bell boy that brought my bag up to my room so I gave him a tip. I had booked a double room and was pleasantly surprised when I walked in. The room decor was ok but could do with freshening up as the wallpaper was peeling off in a couple of places. Due to the reviews I'd read I did scrutinise the room more closely than usual and found a few hairs in the sink and a couple of hairs on the bed sheet but this didn't freak me out. The bathroom was nice but the bath was a bit old so it could do with being replaced or at the very least the seal should be re-done. The shower curtain had definitely seen better days and there were toiletries in the bathroom which is always a nice touch. There was only one bath towel that looked a bit worn. There was a lack of attention to detail as the windowsill was dirty and the corners of the room hadn't been cleaned properly.

In the fridge there was a selection of soft drinks, beer, spirits, red bull, chocolate bars, nuts and Pringles and a couple of bottles of complimentary water. The toiletries and mini bar service are things that the top hotels offer so clearly this hotel is putting in some effort to offer good service without the high cost. As there was a small grocery shop opposite the hotel, I bought water and snacks there because it was much cheaper. They provided tea & coffee making facilities in the room. I liked the electronic "do not disturb" sign which I left on during my stay as I don’t like cleaners going in my room.

There was a good selection of TV channels in English and a free safe in the room. After getting settled in my room I phoned reception to ask for an iron and ironing board and they were delivered to my room within 5 minutes.

Most of the time the Wifi worked well but several times late at night it just froze even though I was still connected. I don’t know if they turn it off at night.

I noticed a constant humming noise even when I turned the AC off. In the morning I pulled back the curtain to look outside and had a awful view of the side of the building through very dirty windows. In the morning I asked to be moved to a quieter room as the humming noise disturbed me. The man I spoke to said it was the AC unit located on the roof. There are several clubs in the hotel on the mezzanine level that open every night but I didn’t hear the music.

The staff promptly moved me to a room on the 2nd floor which was for wheelchair users. However, I only slept in there one night because I saw several cockroaches running around and that freaked me out so when I returned to the hotel in the evening I asked to be moved again.

The 3rd room was also on the 2nd floor opposite end to the night clubs. The bath was in a terrible state and I could hear the bass of the music from the clubs but it wasn't too loud to stop me from sleeping. At this point I realised that whatever room I took there would be an issue with it. I saw a few ants in the bathroom but I didn’t bother to report it. During my stay I raised a number of issues and made requests but the staff were always polite and professional. I did not encounter any "psycho staff". In terms of noise from other guests, I rarely heard anyone and when I did it was the occasional slamming of a door.

The gym and pool is included in the price but the pool area was a bit too shabby for me so I refused to go in it. If a pool is important to you then I definitely wouldn't recommend that you stay there as the only thing I would have done in that pool was wash a stray dog!

I can recommend Tharavad Restaurant for the buffet (it's on the ground floor). There was a good variety of dishes and desserts that all tasted very nice. It was good value for 36 Dhs. If you don't like spicy food then this is not for you. The restaurant is open everyday but they only have the buffet on Friday from 12pm - 4pm. When compared to the American buffet restaurants the variety of foods are small in comparison but very tasty. I didn’t have any meals in the hotel so cannot comment on the quality of food.

Throughout my stay Alam (bell boy) always had a lovely welcoming smile and was always ready to help which I appreciated so I tipped him several times. On the day of departure I took a taxi to the airport which is less than 15 minutes away and cost 24 Dhs.

Clearly, this hotel could do with an upgrade but overall, for the price I paid, I think it was quite reasonable and I would stay there again if necessary. Whenever I raised an issue I was always polite and in return I found the staff polite and professional so I had no issues with any of the staff.

Date of stay: October 2016
  • Trip type: Travelled solo
    • Sleep Quality
    • Rooms
    • Service
1  Thank Rosemarie44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2016 via mobile

Been a regular guest here for morethan a year but everytime we are coming here they never gave us not even a fair service..we always booked 1 week ahead but always end up with a smelly room and joined bed though we always requested for 1 king size..receptionist are most likely don't want to assist their guest properly not even a greetings when we are arriving or at least a thank you for coming but they preferred to discuss with their colleagues than to greet and assist the guest which is waiting for them to finish discussing.
Hoping that the management will pay attention to this..We are a paying customers and we are not coming for free so at least give us a good service that we deserve!!!!

Date of stay: December 2016
Trip type: Travelled as a couple
1  Thank mahfoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 November 2016

Good hotel within reach of Metro, overall good in every aspect, didn't find anything bad during stay. Would love to come again in the near future. Had breakfast which was really great. Staff offered good service.

Date of stay: November 2016
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank jamshadbin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2016

The Hotel is priced well enough, but it is not not top quality. The other guests were noisy and treated it like it was a playground. I was on the same floor as a noisy club, which could be heard over the TV.....i asked to be moved and was then put in a room on the 3rd floor by the main road and Metro...which was almost as noisy as the window could not be shut properly as the window latch was damaged/faulty. The staff were quite abrupt and unapologetic about the room.....which had not been thoroughly cleaned, hairs on the linen. This Hotel has seen better days...(when it was opened), but it has not been well maintained and the staff do not have a customer focused ethic which is a shame.

Room tip: Avoid the Hotel altogether..it needs a total revamp.....or at least get a room on the top floor.....less noise and a better sleep.
Date of stay: September 2016
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
2  Thank ChrisG13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews