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Reviewed 10 January 2016

We stayed in Dubai for two nights just before Christmas 2015, on the way back from a trip to Oman. I really quite liked this hotel. As with absolutely all hotels in Dubai, it is absolutely massive and if you are after some sort of boutique hotel, or a holiday away from the crowds, then this is absolutely the wrong place to come. However if you know that's what you are getting, then it is a very good choice. Previously we have always stayed on the Palm, but increasingly I find that a pain to get to - we were only in Dubai and I didn't want to spend half my time driving to and from The Palm. The Al Qasr is great - it has a nice stretch of beachfront overlooking the Burj Al Arab, the Pierchic restaurant which juts out into the sea is chic and fun, and the waterways all around the hotel are fun to sail around. The hotel's Thai restaurant is not to be missed - exceptional. Our room was lovely - had a small balcony overlooking the grounds and had the sea in the distance. Great breakfasts.

Stayed: December 2015, travelled as a couple
2  Thank Holly29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this reviewResponded 5 July 2016

Dear Guest,

Kindly accept my gratitude for the heartwarming review that you have shared on TripAdvisor with regards to your recent holiday in Jumeirah Al Qasr.

The kind words you used to describe your holiday and the Jumeirah standard of service excellence provided by our colleagues during your stay, are highly appreciated.

May the wonderful memories of your stay entice you to return for another splendid holiday.

Kindest regards,

Azar Saliba
General Manager
Jumeirah Al Qasr & Jumeirah Dar Al Masyaf

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2016 via mobile

From the moment we stepped out of our private transfer we were made to feel like royalty. Al Qasr means "The Palace" and that is exactly what it is.

The room was fantastic and spacious. The bathroom had a walk in monsoon shower and huge bath tub, even the complimentary toiletries are luxury! We had a view over the mesmerising waterways that the Abra's cruise down which was special. I would highly recommend using the Abra's to visit the numerous restaurants and bars the Madinat Jumeirah has to offer. You can pick these up easily at various Abra stations around the resort.

The pool is something else! There is always space to get sun loungers and you are given beach towels free of charge to use for the day. With a view of the Burj Al Arab as you swim, and the amazing beach a step away, you could spend all day there quite easily. As mentioned the beach is beautiful; white sand and a crystal clear sea that is the temperature of a hot bath!

There are so many restaurants and bars to choose from that even the fussiest eater would be catered for. Breakfast is out of this world. A special mention for pierchic, expensive but worth every penny if you want to treat yourself. We had the whole Sea Bass baked in a salt crust which was heavenly! You can get a complimentary buggy service to take you here from the hotel as it is a bit of a walk to the end of the pier.

One word of warning, we went in mid July and the temperatures hit 40+ degrees of a day and the humidity was insane!

Overall I can't say enough good things about Al Qasr, and we can't wait to go back!

Stayed: July 2015, travelled as a couple
1  Thank dannycole387
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this reviewResponded 5 July 2016

Dear Guest,

I am grateful for the glowing review you have shared in TripAdvisor regarding your stay in Jumeirah Al Qasr.

Thank you for acknowledging the positive elements of your holiday and for recognizing our colleagues whose efforts contributed a great part in making your stay more enjoyable. It is good to know that you were able to experience a couple of the restaurants that we have throughout the resort, and that you had a chance to ride the Abra boat, your stay would not have been complete without experiencing one of the resorts unique signatures.

I am very happy to read that you will be returning to stay with us again. We look forward to welcoming you back to Al Qasr in the near future.

Kindest regards,

Azar Saliba
General Manager
Jumeirah Al Qasr and Jumeirah Dar Al Masyaf

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Reviewed 8 January 2016

Once a year, we stay at Al Qasr for 5 days. Usually in November which is the best time to go when it is warm but not ridiculously hot. Al Qasr always deliver on its promises: great choice of food, spacious rooms with lovely views, beautiful oriental scent throughout the hotel and beautiful beach with a view on the Burj-Al-Arab.
The only negative could be that even though the hotel is massive, it can feel a bit crowded at times.

  • Stayed: November 2015, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank Doda2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this reviewResponded 5 July 2016

Dear Guest,

Kindly allow me to express my gratitude for your continuous patronage and loyalty to our Resort, the wonderfully detailed review that you have shared on TripAdvisor will definitely encourage our team to continue providing to our valued guests, the same level of service excellence that you always experience during your stays with us.

We are all hoping the lovely memories you have created in Jumeirah Al Qasr will continue to entice you to return for more magnificent holidays in the future.

Kindest regards,

Azar Saliba
General Manager
Jumeirah Al Qasr and Jumeirah Dar Al Masyaf

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2016

The hotel facilities, the local arabic design and the restaurants make it a fantastic experience. The concierge was super helpful in booking rental cars, desert trips etc. Location is great. We had one bad experience with the staff when entering the hotel they asked my wife very unfriendly if she was staying at the hotel.

Room Tip: The regular rooms are just fine. No need to invest in more expensive.
  • Stayed: October 2015, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Malte H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this reviewResponded 5 July 2016

Dear Guest,

Thank you for the wonderful review about Jumeirah Al Qasr that you have shared on TripAdvisor.

We were delighted to read that you were overall impressed by the facilities of the resort and the quality of services provided during your stay. Your gracious comments will serve as an added inspiration for us to consistently maintain the high standards which you have experienced during your recent stay.

Rest assured, we have also taken into account your other comments and we will address them accordingly. While I realize that we cannot undo the experience that you had during your stay, I do hope that you will in due course provide us with another chance to welcome you back to Al Qasr, I look forward to this opportunity in the near future with the focus to restore your confidence in our team and our service.

Kindest regards,

Azar Saliba
General Manager
Jumeirah Al Qasr and Jumeirah Dar Al Masyaf

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2016

We have just got back from this Hotel after a lovely holiday. I had never been to Dubai before but upon recommendation booked The Al Qasr for our family ( My Husband ,Son, Daughter & Son-in Law). The stay was superb from start to finish. When we arrived early morning our rooms weren't ready but by the time we'd had breakfast two of them were we also had use of a very luxurious changing room if needed.
We chose to sit on the beach every day which was beautiful with lots of comfy beds & wonderful staff who were more than happy to provide you with towels move your beds etc. If you chose to sit by the pool the same applies & there are lots of lifeguards on hand.
There are plenty of restaurants to choose from our favorites were Seregeti one of two Italian restaurants there & Pierchic simply amazing seafood.my only criticism is we went half board and i had to give vouchers for the restaurants which i found a bit awkward.
to get around the resort you can either use buggies or the wonderful boats that pick you up and drop you off a real treat!!
but possibly the best thing about this wonderful resort is the staff from the general manager to the cleaners everyone cannot do enough for you. I will certainly go back.

  • Stayed: December 2015, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Michelle L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this reviewResponded 5 July 2016

Dear Guest,

I would like to thank you for the wonderfully detailed review that you have shared in TripAdvisor regarding your recent holiday in Al Qasr.

It gave me great pleasure to know that you and your family had an amazing stay with us and that your children experienced a memorable and fun filled vacation.

I appreciate your commitment to return, we will definitely be looking forward to welcoming you back for another splendid holiday.

Kindest regards,

Azar Saliba
General Manager
Jumeirah Al Qasr and Jumeirah Dar Al Masyaf

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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