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“Great customer service and Arabian style”

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Arabian Courtyard Hotel & Spa
Ranked #140 of 561 Hotels in Dubai
Certificate of Excellence
Reviewed 13 October 2011

I chose this hotel for it's Arabian style, as I wanted to feel that I was in Dubai, and was not disappointed. From the fountain in the lobby, the Arabian murals and antique furniture throughout the hotel, and the lounge area off the lobby, there is a distinct Arabian feel.

Our room was very comfortable, and spacious, with a view of the old fort and Dubai Museum across the road. We had tea/coffee facilities, bottled water, safe and free WIFI, which worked well. Whilst I didn't have a chance to use the spa, I was shown around the treatment rooms, and it looked really nice, with a lot of treatment options.

All staff members were incredibly courteous and friendly. When I asked if there was any soya milk at breakfast, I was advised there wasn't. Ten minutes later I was presented with a small bottle that someone had gone out to the shop to buy for me. It was kept in the fridge with my room number on it, so that I could have it each morning for my coffee. In all my travels around the world I have not experienced such thoughtfulness.

A lot of guests arrive early in the morning, and check in time is usually 3pm, so this hotel has an innovative idea. Near the entrance there is a sign offerring guests choices such as - meal and Museum, or free shuttle to the beach, or early access to the room for a reasonable charge, or settle in the lounge area with refreshments and TV.

We thought the Museum was very interesting, and also walked down to the creek to take a boat ride across. We visited the Dubai Mall twice and saw the fountains which start at 7pm - it was about $AUD7 in a taxi.

There is also a large souvenir shop almost next door with a huge array of goods at prices much cheaper than the large malls. A little further on is a little supermarket, and of course the souks are nearby.

I would definitely return to this hotel.

  • Stayed: September 2011, travelled as a couple
    • Value
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1  Thank Aus2Argie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 7 October 2011

We booked in for a one night stay just to experience 'old Dubai'

Location: hotel is situated opposite the Dubai museum and walking distance from the bur Dubai souk and Abraham station. It is in a congested part of town though the hotel offered free valet parking for guests, which is a must if visiting it.


First impressions: building looks a bit dated from the outside and in need of modernisation. It looks much better in the evenings when lit up.

Entering the lobby/check in area, we were greeted by a small fountain behnd which there was a glass elevator leading to the rooms. Nothing much fancy here. On the left there was a small a concierge desk, adjacent to which was a basic business centre with about 3 pcs.

On the right was the reception, following which was the route to the elevators and a small lobby cafe. Sandwiches on display in plastic boxes in a small refrigerated display case suggested not to expect too much from a culinary perspective.

Check in was courteous and efficient, and took about five minutes, including offering us a glass of juice while we waited.

Room: we had booked a family room which was surprising spacious and also well maintained. Upon entering the room,there was a lounge/seating area with a sofa bed, flat screen tv, a table and couple of chairs. A welcome fruit basket was provided as well as a small fridge (should one want to store their own drinks) and a microwave and kettle,making with a small sink and some plates/ cutlery.

The main bed room had a good size double bed, luggage storage pedestal, another table and chairs, provision of bathrobes/slippers and an ironing board.

The bathroom was clean and spacious, though the flush was not draining properly which we annoyingly found out after using, and it was a bit late by then if you know what I mean.

Room service: we ordered a club sandwich which was a but cold when it arrived, didn't taste too bad but could have been better.

Took my 3 year old to the swimming pool which is on the first floor (spa is one the same floor). The kids' pool was very small and had some bird's feathers floating about in it. There was only one other guest using the swimming pool area.

We hence decided to use the main pool, which was a basic rectangular pool, the kind you would find in a gym and nothing fancy. Balconies from an adjacent building overlook the pool. There were about 4 rows of awnings suspended over the pool to prevent bird feathers dropping in.

The pool area is opposite the terrace banquet area which is a bit odd, since if there is a banquet/ function going on, you mint be watching people eat and vice versatile. There is no pool cafe and you have to ring an internal extension to place your order.

We didn't spend too long around the pool since the whole set up was a bit awkward and didn't seem well thought through.

Spa: wife used the spa for a massage and was very happy with it.

Dining facilities: the hotel has an Indian restaurant, an English pub and an all round restaurant (where they serve the morning's breakfast). The latter is called Bastakhiya. We decided t try Bastakhiya fir some coffee etc during early evening. Turned up there and we were the only ones other than a couple with their baby dining. Took a few minutes for the staff to give us the menus, not sure why since the place was empty. No one came to check on what we wanted to order a few minutes later, so we just walked out. We had a dinner coupon for this place but decided to give it a miss. Was a wise choice since breakfast next day was a big disappointment.

Breakfast: breakfast was served in Bastakhiya in the form of a buffet. There was also N omelette station that made eggs to order. Service this time was much better than last evening's as we were actually attended to without having to catch the staff's attention despite it being busy.
On offer was porridge (this was so runny and cooked in such a hurry that even the restaurant manager acknowledged he had told the staff about it....then why send it out in the first place!), chicken teriyaki (seemed like a very poor attempt, chicken looked very dry) rice, french toast (weak looking slices of baguette cooked in egg, didnt look very appetising), scrambled eggs ( a bit runny and average tasting), turkey mortadella ( not sure why you would want to serve that in a hot buffet. Ended up very oily and curled up). The only good thing about breakfast was the fresh eggs cooked to order and the ht last that you could self serve yourself.
There was also a salad bar but didn't bother with it. Small croissants were dry to taste and quite bland. We ordered a cappuccino which was possible the worst cappuccino I have tasted. Seemed like it was straight out of a vending machine and tasted of long life milk (probably was both).

Overall the whole experience was pretty average. It's a good hotel to stay in if you only want to use the room and spa. Would recommend making your own dining arrangements. Paid approx 130 dollars for the night. Can't complain too much at that price. Drop your bags, explore the city, eat out, sleep and job done.

ps wife forgot her hair straighteners in the room. Turned up a week later to collect, and they had wrapped nicely in a plastic bag and tagged it. Good lost and found system. Had a cappuccino in the lobby while I waited for them ( just to see if it was as bad as last time)... was surprised to see that they served Starbucks coffee in the lobby. Capp was very good! Why not have the same standard in the restaurants then???

  • Stayed: September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank MNKhawaja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MuhammadZeeshan, Front Office Manager at Arabian Courtyard Hotel & Spa, responded to this reviewResponded 8 October 2011

Greetings From Arabian Courtyard Hotel & SPA


Dear Guest,

Thank you for taking your precious time to post your valued comments, with the assurance that all the points which are highlighted will be addressed upon your future visits.

Please do keep on posting for our improvements.


Kindest regards

Wilson Anthony The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2011

We were looking to stay in the old part of town, near the Souks and this location is perfect for that. The hotel is starting to show it's age and rooms, while roomy, could do with an update. The service, though, was outstanding with everyone from our driver to front of house and room staff being responsive and helpful.
If you are looking to stay near the 'shiny new' parts of Dubai and the entertainment attractions, Bur Dubai or Jumeria Beach would be a better option. These areas are 40mins away but that drive, in peak hours, can take a few hours. While here, make sure you visit the Dubai Museum across the road in the fort - well worth it and I'm not sure a lot of people realise it is there. Really gives you a sense of the history and growth and also the way of life of the traditional communities of this area.
Excellent value for money. The airport shuttle is excellent and inexpensive.

Room Tip: We chose a 'Family Suite' which is a one-bedroom with a sofa bed in the living room. Small k...
See more room tips
  • Stayed: September 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Emerys2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MuhammadZeeshan, Front Office Manager at Arabian Courtyard Hotel & Spa, responded to this reviewResponded 8 October 2011

Greetings From Arabian Courtyard Hotel & SPA


Dear Guest,

Thank for taking your time to post your valued comments which are very encouraging to serve you even better than your recent stay, please do keep on posting your comments so that we can be measured keep improving.

Kindest regards

Wilson Anthony The management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 October 2011

The Arabian Courtyard Hotel is a very nice hotel, with very friendly staff. It is located in the old part of Dubai near the creek. We did get a family room with separate bedroom and plenty of space. Indeed a hotel, which I can recommend. Remember to visit the Basat Art Cafe, while staying at this hotel.

  • Stayed: September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MuhammadZeeshan, Front Office Manager at Arabian Courtyard Hotel & Spa, responded to this reviewResponded 5 October 2011

Dear Guest,

Thank you for choosing to stay in our hotel and glade to know that we lived upto your expectations.

Please do keep on suggesting and posting comments in order to make your stays more enjoyable and commendable.


kindest regards

Wilson Anthony

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2011

We stayed in this hotel for the first time. The room service was good clean and big. --- we went in Ramadan month but got good service. However I did not like the Indian resturant--- Chef needs lesson in cooking,

  • Stayed: October 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sreeIndia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Arabian Courtyard Hotel & Spa

Address: Al Fahidi Street | 19 Street, 32; Al Souq, Dubai, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai > The Creek
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#32 Best Value Hotel in Dubai
#81 Romantic Hotel in Dubai
#83 Spa Hotel in Dubai
#88 Family Hotel in Dubai
#92 Business Hotel in Dubai
#121 Luxury Hotel in Dubai
Price Range: RM363 - RM987 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Arabian Courtyard Hotel & Spa 4*
Number of rooms: 173
Official Description (provided by the hotel):
Arabian Courtyard Hotel & Spa, is an Arabian Heritage themed hotel located at the heart of Bur Dubai, in Al Fahidi historical area opposite Dubai Museum. This themed hotel is an ideal location for business & Leisure trips, as it is ideally positioned for sightseeing, shopping and business. The spacious guest rooms are comfortable and decorated in an Arabian style. Rooms come with bottled mineral water and tea and coffee making facilities, guests can enjoy free WiFi in the entire hotel. The hotel offers a wide variety of dining options including the Sherlock Holmes English Pub, Pharaoh Cafe & Restaurant, Chinese Dynasty Restaurant and the Mumtaz Mahal Indian Restaurant, you will have a unique experience through some of the most delicious and mouth-watering recipes from all over the world. Make a tour around the Indian, Mediterranean, Egyptian, Chinese, Thai or International cuisine and become a gourmet with our specialties and signature dishes. The hotel is within walking distance of the Dubai Museum, Meena Bazaar, Al Bastakiya Quarter, Al Fahidi Metro Station and Dubai Creek. Dubai World Trade Centre and the city's famous Sheikh Zayed Road are just 3 km away. ... more   less 
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Also Known As:
Arabian Courtyard Hotel And Spa
Courtyard Hotel Dubai
Arabian Courtyard Hotel Dubai
Courtyard Dubai
Dubai Courtyard
Arabian Courtyard Dubai

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