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All reviews ski dubai ski chalet ahmed atef grand deluxe room direct access excellent service the executive lounge special thanks concierge team amazing hotel wonderful stay amazing experience front office thank you so much metro station emirates olea
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97 - 102 of 4,365 reviews
Reviewed 18 May 2022 via mobile

It was my first time in kempinski mall of Emirates
I really enjoyed my stay
Service was excellent
Rooms are clean and big with great view
Ahmed at concierge was so helpful and kindly
He did all my restaurants reservations
And recommended nice places to visit in Dubai
Thank you so much
Highly recommended kempinski dubai.

Date of stay: May 2022
Trip type: Travelled on business
Thank A-kouta9099
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Slim Zaiane, General Manager at Kempinski Hotel Mall Of The Emirates, responded to this reviewResponded 20 May 2022

Dear Guest,

We thank you for taking the time to share your feedback. We are delighted to know that you had a wonderful first stay with us.

We appreciate your kind compliments about our service and colleagues. Thank you for the special compliments to Ahmed.

We certainly look forward to welcome you back again soon.

Yours sincerely,

Slim Zaiane
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2022

I was searching a nice place to have my coffee and to work and find Kempinski hotel Lobby in the mall of the emirates. I spent 2 hours without feeling the time passing. I really enjoyed a lot having my coffee there in this beautiful place with professional staff as Mr Ibrahim who served me my coffee he was very welcoming with his kind smile and a very professional attitude. I really recommend this amazing place to have a relax time to work.

Date of stay: May 2022
Trip type: Travelled solo
Thank Nadawaz
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Slim Zaiane, General Manager at Kempinski Hotel Mall Of The Emirates, responded to this reviewResponded 19 May 2022

Dear Guest,

We are delighted to hear about your experience at Kempinski Hotel Mall of the Emirates!

The team strives to provide our guests with the warmest hospitality and most efficient service, and it makes me happy to hear this was achieved during your visit. Your compliments are not only rewarding, but also encouraging.

Please visit us once again. We will be looking forward to having you back.

Yours sincerely,

Slim Zaiane
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2022 via mobile

The food is unbelievable
The service is outstanding
The ambience is amazing

10/10

It’s our 2nd time at OLEA and we absolutely loved it. Again.

We will definitely return.
Thank you for such an amazing experience. We are looking forward to our next visit.

Date of stay: May 2022
Trip type: Travelled with friends
Thank buch_nana
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Slim Zaiane, General Manager at Kempinski Hotel Mall Of The Emirates, responded to this reviewResponded 17 May 2022

Dear Guest,

Thank you for your heartwarming feedback. Our team strive for excellence, and your praise lets us know we're doing a great job! We appreciate you choosing to dine with us, and we look forward to welcoming you back to Olea.

Yours sincerely,

Slim Zaiane
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2022 via mobile

Excellent hotel , very cooperative staff . Would like to particularly thank the ladies on the front desk reception & Mr Ossama on the concierge for their astonishing client servicing .

Highly recommended for business & leisure visitors alike .

Date of stay: May 2022
Trip type: Travelled on business
Thank Mideastflyer
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kempinski Mall of the Emirates, Owner at Kempinski Hotel Mall Of The Emirates, responded to this reviewResponded 12 May 2022

Dear Guest,

Thank you for your feedback regarding your stay here and for highly recommending our hotel, Kempinski Hotel Mall of the Emirates.

It's our utmost priority to ensure our guests are always satisfied with their experience throughout their stay. We will ensure that we extend your praise to our team for their fantastic service.

Thank you for choosing to stay with us. We look forward to welcoming you at Kempinski Hotel Mall of the Emirates

Yours sincerely,
Slim Zaiane
General Manager

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Reviewed 7 May 2022 via mobile

This is one of most perfect family hotels you can ever stay in at Dubai. Even with the Eid Holiday rush service level was maintained way above expectation.

The breakfast was delicious every single day despite the full occupancy at the hotel and what made it even better with the attention to detail from the lovely and caring staff.

Hotel room and amenities were both great!

Location and its convenience being connected to one of the best malls in the region is a great plus especially when moving with kids. You can shop, and entertain them and take them back to them with extreme ease.

A great thanks to Mr. Obey Al Bahri and his wonderful team for making our visit memorable with their attention to every single detail and their extra care.

Room tip: Very easy access to the mall if you are with kids, you can feed them, entertain them, shop and return back to your room with ease
Date of stay: May 2022
Trip type: Travelled with family
Thank Mashhoor A
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kempinski Mall of the Emirates, Owner at Kempinski Hotel Mall Of The Emirates, responded to this reviewResponded 10 May 2022

Dear Mr. Masshhor,

Thank you for your heartwarming feedback. Our team strive for excellence, and your praise lets us know we're doing a great job! I am thrilled to know that you not only enjoyed our exceptional service but found us to be one of the best hotels for families to stay at in Dubai. We are indeed ideally located in the heart of Dubai and directly connected to the world-class Mall of the Emirates, making us a perfect fit for leisure stays. I am sure Mr. Obay and the team will be happy to read your compliments. Your kind words are truly appreciated.

We appreciate you choosing to stay with us, and we look forward to welcoming your family at Kempinski Hotel Mall of the Emirates.


Yours sincerely,
Slim Zaiane
General Manager

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