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“fifty good and fifty bad”

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Flora Park Deluxe Hotel Apartments
Ranked #129 of 561 Hotels in Dubai
Certificate of Excellence
Reviewed 18 August 2017

Unfortunately, my family and I were very disappointed with our stay at Flora Park Deluxe; Especially me as this was our second time staying there. I found the abused penalty abused for a broken glass and a cannapé that the children have soiled ... (dirty and damaging something do not mean the same thing) so pay 500 dirhams which is equivalent to 140 $ US My first time ever since I travel to any country and see this kind of penalty for 1 glass and soiled settee. And another situation that shocked me and affected me a lot about the pool, once I went swimming with my little sister and the lifeguard told me that my little sister could swim because she had spots on her legs, She was going to infect people like WTF I did not appreciate that and I tell the lifeguard that he is racist since I was swimming every night there and I watched his way of treating people since that day, Sister would swim without problem. On this, I still enjoyed the room cleaning service, various activities to help tourists discover the city of Dubai. Soon I will recommend to my parents another hotel because we felt different from the others while we stayed 1 month (30 days); We paid a lot of money for this kind of hospitality.

Room Tip: good view, good room service
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  • Stayed: July 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank phaniewaleyrwe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ivo_tzvetkov, General Manager at Flora Park Deluxe Hotel Apartments, responded to this reviewResponded 27 August 2017

Dear Guest,

I was very disappointed to read that a valued guest has left our hotel having rated their experience as fifty good and fifty bad, please accept my sincere apologies for any inconvenience caused in regards to the points which you have raised in your comments.

I unfortunately, do not have enough information at hand to respond back to your feedback with specific details.

I would however like to comment on the applicable charges and I can confirm that we are committed to offering our guests the very best facilities we can whilst residing at our hotel, however our rates do not include any allowance for damages and/or loss and in the event that any of the provided facilities are found to be missing and/or damaged we charge for these accordingly and in line with internationally accepted hospitality practices. I can confirm is that our Front Office team and the Swimming pool teams have been tasked with making continuous improvements to our interactions and we will take your feedback as an indication that we must strive to do to better moving forward.

On the positive side, I am glad that you found our location to have been convenient for your needs and your apartment to have been clean.

I can assure you that your experience is not in line with our usual level of guest satisfaction, as reflected by the mostly positive comments we receive through all online reputation channels and I sincerely hope that you will give us another opportunity to restore your confidence in our hotel.

Warm Regards,

Ivo Tzvetkov
Cluster Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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43 - 47 of 977 reviews

Reviewed 13 August 2017 via mobile

Clean spacious room for a family, in the 2 bedroom apartment. Breakfast was good with many options. Staff were very courteous and always ready to help.
Central location, close to many of the tourist locations across Dubai.

Stayed: April 2017, travelled with family
Thank Switch000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ivo_tzvetkov, Cluster Director of Operations at Flora Park Deluxe Hotel Apartments, responded to this reviewResponded 30 August 2017

Dear Guest,

Thank you for taking the time to post your feedback on TripAdvisor.

I am very happy to read that you had a great overall experience at our hotel finding your apartment to have been clean and spacious and our location to have been convenient for your needs.

I am very proud to read that you have described our family members as very courteous and helpful and I would like to thank you for describing our breakfast experience as good.

I will be sure to congratulate the team personally for a job well done and we look forward to welcoming you back soon for another visit.

Warm Regards,

Ivo Tzvetkov
Cluster Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2017

I stayed in Flora Park Deluxe Hotel apartment from July 28th - August 11, 2017. We booked a two bedroom apartment for a family of five person (Husband, wife, son-> 22, son->18 and daughter ->10) and the apartment was more than enough for a family of five. The apartment had two bathrooms attached with each room and a powder room attached with lounge as well as a storage room. The apartment had a spacious room with a dining table and a couch for 6 persons.

STAFF

Excellent, Excellent, Excellent staff. From the front desk (Neraj and Shahdab) to Concierge (Abu and Arun) to young lady from Uganda. They were so helpful and untiring all the time. I always saw them smiling and ready to help to anybody in my fifteen days stay. Thank you very much everyone for making my stay so comfortable.

P.S. Dear Shahdab : Do not put so much ice on the welcome drink at arrival. (Just kidding)

BREAKFAST

We did not took the options of In-House breakfast, because we choose to prepare our own breakfast. There are so many varieties available at Deira City Centre for breakfast.

HOUSE KEEPING

House keeping was available 24-hours a day, therefore we were at the leisure of calling the house keeping staff any time we wanted. They used to change the linen every second day. (very Good staff)

BEST PART

There is no bar or disco in hotel unlike many other hotels or hotel apartment which makes it perfect for family stay.

CONS

There were very minor CONS which are easy to ignore but just for management review.

1). Please request your house keeping to also clean the terrace.

2). Please place something in the shower room of master bedroom to hold shampoo, conditioner, soap etc. The soap dish is too small to hold all the items.

3). try to use disposable items in your kitchen instead of cutlery (Just a suggestion)

See you soon,

Room Tip: Family hotel, closer to metro, closer to deira city centre, right across masjid
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  • Stayed: August 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank Tahirzafar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ivo_tzvetkov, General Manager at Flora Park Deluxe Hotel Apartments, responded to this reviewResponded 28 August 2017

Dear Guest,

Thank you for taking the time to post your positive feedback on TripAdvisor, finding us Excellent.

Please accept my sincere apologies for any inconvenience caused in regards to the points which you have raised in your comments and I would like to take this opportunity to respond.

In regards to any shortfalls in balcony cleanliness standards, I will make no excuses and I can confirm that our Housekeeping Leader has already addressed this matter with the housekeeping team through refresher training. We will also continue to ensure that the team is provided with the necessary support and encouragement through regular spot checks, corrective feedback and praise for improvements made.

I have also noted your feedback regarding the bathroom design and although we will take you comment into account in line with potential future implementation considerations, one of the challenges we have is to ensure that the design suit all our valued guests.

On the positive side, I am glad that you found our location to have been convenient for your needs and your apartment to have been clean, spacious and well equipped.

I am delighted that you have mentioned our family friendly environment, which is in fact a cornerstone of our service and product delivery promise.

I am very proud to read that you have described our family members as Excellent, Smiling and helpful, and that Neeraj, Shadab, Abu and Arun found a mention in your comment.

We will use your encouraging review and rating as inspiration to strive to do even better for all our valued guests, I will be sure to pass your compliments to our team and we look forward to welcoming you back soon for another memorable visit.

Warm Regards,

Ivo Tzvetkov
Cluster Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2017

It is a luxury hotel with friendly and helpfull staff. Apartment rooms are large and we had an extra bed placed in the living room of our 3 room apartment. Pool is nice but in the summer the water is hotter than the outside temperature (which was 43 degrees Celsius!) so don't expect to cool off in the pool...
Near the Metro station for easy access to Dubai Center. Close to Deira Mall. Private parking for free.

Stayed: August 2017
Thank Arvid K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ivo_tzvetkov, Cluster Director of Operations at Flora Park Deluxe Hotel Apartments, responded to this reviewResponded 30 August 2017

Dear Guest,

Thank you for taking the time to post your positive feedback on TripAdvisor.

I acknowledge your feedback regarding the pool temperature, however I think it is important to mention that we maintain the temperature in line with local regulations and I am glad the read that your overall experience at the pool was nice.

On the positive side, I am glad that you found our location to have been convenient for your needs and your apartment to have been spacious and well equipped.

I am very proud to read that you have described our family members as friendly and helpful.

I will be sure to congratulate the team personally for a job well done, I thank you once again for your feedback which gives us an opportunity to make improvements and is also an indication that we are moving in the right direction and we look forward to welcoming you back soon for another visit.

Warm Regards,

Ivo Tzvetkov
Cluster Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2017

Lovely experience using this hotel, staff are respectful and listened to any issues. The apartment was cleaned once out and room service was fine. The apartment is central to the station and bus stops. The Hotel is nearer to the local shop and supermarket. The air-conditioning in the room is working fine and the breakfast tasted fine according to a friend, with various options. The kitchen is lovely whilst you think you are at home having a fabulous time. This is the second time we booked this hotel the last time was 2015. Moreover the apartment is not too far from the shopping centre and tourists can take a taxi to the Gold shops. The sightseeing tour could be booked by the lady that attends to all sightseeing trips, she is soft spoken and she is wiling to assist [ did not ask her name though ] she seems nice, before I forgot there is a lovely swimming pool.

Room Tip: The apartment seemed quiet
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  • Stayed: August 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank Tsquare2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ivo_tzvetkov, General Manager at Flora Park Deluxe Hotel Apartments, responded to this reviewResponded 28 August 2017

Dear Guest,

Thank you for taking the time to post your positive feedback on TripAdvisor.

I am very happy to read that you had a lovely experience at our hotel, finding our location to have been convenient for your needs and our facilities added positively to your stay.

I am glad that you found your apartment to have been clean, spacious and well appointed and I am very proud to read that you have described our family members as nice, respectful and helpful.

I would like to thank you for describing our breakfast experience as good and we look forward to welcoming you back soon for another visit.

Warm Regards,

Ivo Tzvetkov
Cluster Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Flora Park Deluxe Hotel Apartments

Address: Near Deira City Centre Airport Rd | 26a Street, 1, Dubai 114166, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#51 Family Hotel in Dubai
#71 Business Hotel in Dubai
#83 Romantic Hotel in Dubai
#114 Luxury Hotel in Dubai
Price Range: RM408 - RM3,200 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Flora Park Deluxe Hotel Apartments 4.5*
Number of rooms: 118
Official Description (provided by the hotel):
Flora Park Hotel Apartment is a classified deluxe hotel apartment located in close proximity to the serene Dubai creek, only 100 meters away from the Deira city centre which is less than a 5 minute walk. It is 2km from the Dubai international airport and an ideal place for business travelers and holiday makers alike. These prestigious fully furnished 118 apartments offer 1, 2 and 3 bedrooms and amenities include fully equipped kitchen, en-suite bathroom for each bedroom, IDD facility and voice mail, Free High speed and wireless internet connectivity, in-room safety deposit box and satellite television. In addition to that 24 hour room service, express laundry and dry cleaning service, all day dining restaurant provides the comfort and convenience of home while allowing you to enjoy the amenities and personalized service. ... more   less 
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Also Known As:
Flora Park Dubai

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